Frequently Asked Questions

App Installation & Configuration

How do I install an app in Hygraph?

To install an app in Hygraph, navigate to "Your apps" at the top of your project directory or via the User menu. Find the app card you wish to install and click "Install." If the app was shared with you or is from the Marketplace, start from Step 2. Note: Apps are environment-specific, so configuration applies per environment. For detailed steps, see the App Installation Guide. Limitation: App installation steps may vary depending on whether the app is private or from the Marketplace.

What permissions are required when installing an app?

During installation, the app will request authorization to access your project. The App permission authorization screen lists the permissions you'll be granting. You must click "Authorize app" to proceed. Access can be revoked at any time by deleting the app. Limitation: The specific permissions requested depend on the app; review carefully before authorizing.

How do I configure an app after installation?

After authorizing permissions, you are redirected to the app configuration screen. Fill in the required data as specified by the app. The configuration screen may differ depending on the app and may require information from your account in the integrated app or details provided by the developer. Once completed, save the configuration. You can find installed apps under the "Apps" tab in your project. Limitation: Configuration requirements vary by app; consult the integration guide for specifics.

Can I revoke an app's access after installation?

Yes, you can revoke an app's access at any time by deleting the app from your project. For instructions, see the Delete an App documentation. Limitation: Deleting an app removes its access but may affect any integrations or workflows dependent on it.

Technical Documentation & Resources

Where can I find technical documentation for app installation and development?

Hygraph provides comprehensive documentation for app installation, registration, token usage, and development. Key resources include:

Limitation: Documentation may differ for Studio and Classic versions; verify which version you are using.

Features & Capabilities

What integrations are available for Hygraph apps?

Hygraph supports integrations with Digital Asset Management (DAM) systems such as Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, and Scaleflex Filerobot; hosting platforms like Netlify and Vercel; Product Information Management (PIM) with Akeneo; commerce solutions like BigCommerce; and translation/localization with EasyTranslate. For a full list, visit Hygraph's Marketplace. Limitation: Integration availability may depend on your plan and app configuration.

Does Hygraph provide APIs for app development and integration?

Yes, Hygraph offers multiple APIs: GraphQL Content API for querying and manipulating content, Management API for project structure, Asset Upload API for asset management, and MCP Server API for secure AI assistant communication. For details, see the API Reference documentation. Limitation: API usage may require specific permissions and setup; consult documentation for requirements.

Security & Compliance

What security and compliance certifications does Hygraph hold?

Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. Data is encrypted in transit and at rest, and all endpoints have SSL certificates. For more details, visit Hygraph's Secure Features page. Limitation: Detailed limitations not publicly documented; ask sales for specifics.

How does Hygraph ensure app and data security?

Hygraph provides granular permissions, SSO integrations (OIDC/LDAP/SAML), audit logs, encryption, regular backups, and secure API policies (custom origin policies, IP firewalls). Automatic backup and recovery allow rollbacks within seconds. Limitation: Security features may require enterprise plans; consult sales for details.

Performance & Implementation

How quickly can Hygraph apps be implemented?

Implementation timelines vary by project complexity. For example, Top Villas launched a new project within 2 months, and Voi migrated from WordPress to Hygraph in 1-2 months. Structured onboarding, starter projects, and extensive documentation support rapid adoption. Limitation: Implementation speed depends on project scope and team experience.

What performance improvements does Hygraph offer for app endpoints?

Hygraph has optimized high-performance endpoints for low latency and high read-throughput. A read-only cache endpoint delivers 3-5x latency improvement. Performance is actively measured, with practical advice for developers in the GraphQL Report 2024. Limitation: Performance may vary based on app complexity and usage patterns.

Use Cases & Customer Success

Who can benefit from installing and using Hygraph apps?

Hygraph apps are designed for developers, content creators, product managers, and marketing professionals. Enterprises and high-growth companies in SaaS, eCommerce, media, healthcare, automotive, and more can benefit from advanced content management, integration, and security features. Limitation: Best fit for teams needing modular, API-driven content management; teams requiring legacy CMS features may need alternatives.

What business impact have customers achieved with Hygraph?

Customers have reported faster time-to-market (Komax: 3X faster), improved engagement (Samsung: 15% increase), and cost reduction (AutoWeb: 20% increase in monetization). Voi scaled multilingual content across 12 countries and 10 languages. For more, see Hygraph's case studies. Limitation: Results vary by project and implementation.

What feedback have customers provided about Hygraph's ease of use?

Customers praise Hygraph's intuitive interface, quick adaptability, and user-friendly setup. Reviews highlight accessibility for non-technical users and granular roles/permissions that streamline workflows. For example, Sigurður G. (CTO) noted the UI is intuitive for "normal people," and Charissa K. (Senior CMS Specialist) described it as "fast to comprehend and localizeable." Limitation: Some advanced features may require technical expertise.

Industries & Customer Proof

Which industries are represented in Hygraph's case studies?

Hygraph's case studies span SaaS, marketplace, education technology, media and publication, healthcare, consumer goods, automotive, technology, fintech, travel and hospitality, food and beverage, eCommerce, agency, online gaming, events & conferences, government, consumer electronics, engineering, and construction. Limitation: Industry-specific features may require custom app development.

Who are some notable customers using Hygraph?

Notable customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Voi, HolidayCheck, and Lindex Group. For detailed case studies, visit Hygraph's case studies page. Limitation: Customer results are project-specific; review case studies for context.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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#Install an app

This document will walk you through the process of installing an app on Hygraph.

#1. Navigate to your apps

Your appsYour apps

If you're a developer and created an app, now you need to install it in order to be able to use it.

Navigate to You apps at the top of the project directory, or to User menu > Your apps in your Hygraph project, find the card of the app you want to install, then click Install.

#2. Install your app

Whether you got here from step 1, a marketplace link, or a shared app link, the next step is to install the app.

App installation- DeepL exampleApp installation- DeepL example

To install the app, select a Project and an Environment from the dropdowns, then click Install app.

#3. App permission authorization

The App permission authorization screen will display as a result, where the app requests your authorization to access your project. This screen lists the permissions you'll be granting.

App permission authorization screenApp permission authorization screen

You must click on the Authorize app button to proceed. You can revoke access at any time by deleting the app.

#4. Configure your app

Authorizing permissions redirects you to the app configuration screen on your project.

The last step is filling in the required data in the app configuration screen, if any.

The configuration screen will look different and may require different information depending on the app.

After you've filled in the required information, save it to finish the process. You'll be able to find the installed app in the Apps tab of your project, under Installed apps.

#Resources

  • App Framework: Overview to our App Framework, which extends Hygraph capabilities, offering the possibility of creating your own custom apps and sharing them with other users.
  • Register an app: Documentation for developers on how to register an app on the Hygraph platform.
  • Using app tokens: How to exchange a setup code for an app token and use it to authenticate Hygraph API requests.
  • Delete an app: Documentation for developers on how to delete an app you have created.
  • First steps: Comprehensive step-by-step guide on how to develop an app with custom field and sidebar elements.
  • Next.js starter: Document that guides you through the process of developing an app with a custom field using our Next.js starter.
  • API Reference: Our App Framework API Reference.