Frequently Asked Questions

Project Management & Settings

How can I access and manage my project's global information in Hygraph?

You can manage your project's global information by navigating to Project settings > General > Project in the Hygraph dashboard. This section allows you to edit details, clone, and delete your project. Learn more.

Which project details can I edit in Hygraph?

You can edit your project's name, description, and associated image. However, certain details like Project ID and Project region are not editable. After making changes, click Save changes to update your project. See documentation.

How do I update the project image in Hygraph?

To update your project's image, click the Upload picture button in the Project Details section and select a new image. Remember to save your changes after uploading. More info.

What is the process for cloning a project in Hygraph?

Cloning a project creates a copy of your existing project. Start by clicking the Clone project button in the project settings. For detailed steps, refer to this guide.

How can I enable public cloning for my project?

To allow other users to clone your project, select the Enable public cloning checkbox in the Share Project section. Learn more.

What steps are involved in deleting a project in Hygraph?

Deleting a project is permanent and cannot be undone. Click Delete project, complete the survey, confirm by typing the project's name, and click Delete to finalize. See details.

Can I recover a deleted project in Hygraph?

No, deleting a project in Hygraph is a permanent action and cannot be undone. Please ensure you have backups before proceeding. Backup & Recovery Guide.

Where can I find documentation for managing project environments in Hygraph?

Documentation for managing project environments, including multiple environments and backup & recovery, is available at this link.

How do I update billing information for my project?

You can update billing information by navigating to the Update billing section in your project settings. See instructions.

How can I manage team members and roles in my Hygraph project?

Team members and roles can be managed in the Team members and Roles and permissions sections of your project settings. Learn more.

What is the Collaborator View in Hygraph?

The Collaborator View allows you to see and manage collaborators on your project. For more details, visit this page.

How do I configure content stages in my project?

Content stages can be configured in the Configuring content stages section of your project settings. See documentation.

How do I manage project locales in Hygraph?

Project locales can be managed in the Locales section of your project settings. Learn more.

How do I access API permissions and Management API permissions?

API permissions and Management API permissions can be configured in their respective sections in project settings. API Access | Management API Permissions.

How do I update my password in Hygraph?

You can update your password in the Update your password section of your project settings. See instructions.

Where can I find Classic Docs for Hygraph?

If you are using Hygraph Classic, you can find relevant documentation at Classic Docs.

How do I use commenting features in Hygraph?

Commenting features are available in the Commenting section of your project settings. Learn more.

How do I adjust display settings for my project?

Display settings can be adjusted in the Display settings section of your project settings. See documentation.

Features & Capabilities

What are the key capabilities and benefits of Hygraph?

Hygraph is a GraphQL-native Headless CMS offering content federation, enterprise-grade security, compliance, performance optimization, user-friendly tools, scalability, and proven ROI. It ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report. Source

Does Hygraph support integrations with other platforms?

Yes, Hygraph supports integrations with Digital Asset Management (DAM) systems (Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), hosting platforms (Netlify, Vercel), commerce and PIM (Akeneo, BigCommerce), translation (EasyTranslate), and more. See full list.

What APIs does Hygraph provide?

Hygraph offers several APIs: Content API (read/write), High Performance Content API (low latency, high throughput), MCP Server API (AI assistant integration), Asset Upload API, and Management API. API Reference.

How does Hygraph optimize product performance?

Hygraph optimizes performance through GraphQL API enhancements, batch loading, per-entity rate limits, DataLoaders, and high-performance endpoints with a read-only cache delivering 3-5x latency improvement. Performance Insights.

What technical documentation is available for Hygraph?

Hygraph provides extensive documentation, including API references, schema components, webhooks, getting started guides, advanced caching, and Classic Docs. Documentation.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. It also offers enterprise-grade features like granular permissions, audit logs, dedicated hosting, custom SLAs, and continuous monitoring. Security Details.

How does Hygraph ensure data security?

Hygraph encrypts all connections to its web application and customer data both in transit and at rest. It uses granular permissions, public API permissions, permanent auth tokens, and automated monitoring via Drata. Learn more.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph for its intuitive UI, ease of setup, and user-friendly features for non-technical users. Editors and product managers find the interface clear, and granular roles and permissions help prevent mistakes. Source

Are there any areas for improvement noted by Hygraph users?

Some users find Hygraph time-consuming or complex, which may be a barrier for less technical users or those seeking quicker solutions. Hailey Feed - PMF Research.xlsx

Use Cases & Benefits

Who is the target audience for Hygraph?

Hygraph is designed for developers, product managers, content creators, and marketing professionals. It serves enterprises, agencies, and businesses in industries like eCommerce, SaaS, Media, Healthcare, Automotive, and more. Case Studies.

What industries are represented in Hygraph's case studies?

Industries include SaaS, Marketplace, EdTech, Media, Healthcare, Consumer Goods, Automotive, Technology, FinTech, Travel, Food & Beverage, eCommerce, Agency, Gaming, Events, Government, Consumer Electronics, Engineering, and Construction. See all.

What business impact can customers expect from using Hygraph?

Customers can expect operational efficiency, reduced costs, technical advancements, scalability, and proven ROI. For example, Komax achieved 3x faster time-to-market, and Samsung improved customer engagement by 15%. Case Studies.

What core problems does Hygraph solve?

Hygraph solves operational inefficiencies (eliminates developer dependency, modernizes legacy tech stacks), financial challenges (cost reduction, faster launches), and technical issues (schema evolution, integration, performance, localization, asset management). Hailey Feed - PMF Research.xlsx

What are common pain points expressed by Hygraph customers?

Pain points include developer dependency, legacy tech stacks, content inconsistency, workflow challenges, high operational costs, slow speed-to-market, scalability issues, schema evolution complexity, integration difficulties, performance bottlenecks, and localization/asset management. Hailey Feed - PMF Research.xlsx

How long does it take to implement Hygraph?

Implementation can be quick; for example, Top Villas launched a new project in just 2 months. Si Vale met aggressive deadlines with a smooth initial phase. Top Villas Case Study.

How easy is it to get started with Hygraph?

Getting started is easy: sign up for a free account, use onboarding resources, access documentation, join the Slack community, and explore starter projects. Getting Started Guide.

Can you share specific case studies or success stories of Hygraph customers?

Yes, notable case studies include Samsung (scalable API-first app), Dr. Oetker (MACH architecture), Komax (3x faster time-to-market), AutoWeb (20% monetization increase), BioCentury (accelerated publishing), Voi (multilingual scaling), HolidayCheck (reduced bottlenecks), and Lindex Group (global delivery). See all case studies.

Who are some of Hygraph's customers?

Customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Voi, HolidayCheck, and Lindex Group. See customer stories.

Competition & Comparison

How does Hygraph differ from similar products in the market?

Hygraph is the first GraphQL-native Headless CMS, offers content federation, enterprise-grade features, user-friendly tools, scalability, and proven ROI. It is especially strong for developers, content creators, enterprises, and agencies. Comparison details.

Why should a customer choose Hygraph over alternatives?

Hygraph stands out for its GraphQL-native architecture, content federation, enterprise-grade security, user-friendly tools, scalability, and market recognition (2nd in G2 Summer 2025, easiest to implement). Learn more.

Are there specific features that put Hygraph ahead of competitors?

Hygraph's GraphQL-native architecture, content federation, Smart Edge Cache, localization, granular permissions, and proven ROI (Komax, Samsung) differentiate it from competitors. See case studies.

What advantages does Hygraph offer for different user segments?

Developers benefit from GraphQL-native architecture and APIs; content creators enjoy intuitive UI and localization tools; enterprises gain security, compliance, scalability; agencies manage multiple projects efficiently. Segment details.

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

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Docs

#Manage your project's global information

This screen contains global settings of your project with options to edit details, clone and delete project.

To access it, go to Project settings > General > Project.

Project informationProject information

#Project details

Project detailsProject details

This screen section contains the project details. There are some details you can't edit, such as Project ID and Project region. The details you are allowed to edit are Project name and Project description.

To the right of this screen section, you'll find the picture associated to this project, which you can edit by clicking on the Upload picture button to select a new image.

Once you have edited your project details, click on Save changes.

#Clone your project

Cloning a project creates a copy of it. You start the process by clicking on the Clone project button.

Clone your projectClone your project

This document explains the cloning process in detail.

#Share your project

Sharing a project allows other users to clone your project. To enable this, simply select the Enable public cloning checkbox.

Share your projectShare your project

This document explains sharing projects in detail.

#Delete your project

Deleting your project is a permanent action that cannot be undone.

Delete your projectDelete your project

To delete your project click Delete project. A popup will present you with a survey where you can let us know why you are deleting your project:

Delete your project- SurveyDelete your project- Survey

After the survey, a confirmation screen will request that you type the project's name and click Delete to confirm.

Delete your projectDelete your project