Frequently Asked Questions
AI Assist Features & Capabilities
What is AI Assist in Hygraph and how does it work?
AI Assist is an on-demand writing tool built into the Hygraph content editor. It allows users to generate new content, improve existing text, or translate fields into other locales directly within the editor. Suggestions are reviewed in a panel before being applied to entries, ensuring editorial control. Note: AI Assist is limited to single line text, multi line text, Markdown, and rich text fields, and can run tasks on up to five fields at once.
What tasks can AI Assist perform in Hygraph?
AI Assist can perform three main tasks:
- Create content: Generate new content for empty fields based on a prompt.
- Improve existing content: Refine text for clarity, tone, and readability.
- Translate content: Convert existing text into another locale while preserving tone and meaning.
Note: Only supported field types and up to five fields per run are allowed.
How do I use AI Assist to generate content in Hygraph?
To generate content with AI Assist:
- Open an entry in the content editor.
- Click AI Assist in the top bar.
- Select Create content under Available tasks.
- Choose up to five empty supported fields.
- Select the desired locale and guidelines (if available).
- Optionally, set tone of voice and enter a prompt describing the desired output.
- Click Generate and review suggestions in the panel before applying or rejecting them.
Note: Guidelines must be set up by your admin for advanced control.
How can I use AI Assist to improve existing content?
To improve content:
- Select Improve existing content under Available tasks in AI Assist.
- Choose up to five fields with existing content.
- Select locale and guidelines (if available).
- Optionally, set tone of voice and describe desired improvements in the prompt.
- Click Generate and review suggestions before applying or rejecting them.
Note: Only fields with existing content are shown, and guidelines must be set up by your admin for advanced control.
How does AI Assist handle content translation in Hygraph?
AI Assist can translate content into other locales while preserving tone, structure, and meaning. Users select fields with existing content, specify source and target locales, apply guidelines (including Glossary for terminology consistency), and optionally set tone or regional style guidance. Translations are reviewed before being applied. Note: Glossary guidelines must be set up by your admin for consistent terminology.
What should I do if AI Assist tasks are unavailable or not working?
If AI Assist tasks are unavailable, your project may have reached its AI token limit for the billing period. Check with your admin. For other issues, ensure fields are eligible (empty for creation, filled for improvement/translation), revise prompts for clarity, and confirm locales are enabled. If terminology is consistently wrong, ask your admin to update the Glossary guideline. Note: Some troubleshooting steps require admin intervention.
Features & Capabilities
What are the key features of Hygraph beyond AI Assist?
Hygraph offers a GraphQL-native architecture, content federation, enterprise-grade security and compliance (SOC 2 Type 2, ISO 27001, GDPR, CCPA), Smart Edge Cache, localization workflows, marketer-friendly editorial UI, Variants for personalization, and AI capabilities including AI Assist and AI Agents. Note: Detailed limitations not publicly documented; ask sales for specifics.
Does Hygraph support APIs for integration?
Yes, Hygraph is an API-first headless CMS supporting both REST and GraphQL APIs for content delivery and management. Developers can integrate Hygraph with any frontend or application. For more details, see API documentation. Note: API usage may require technical expertise.
What integrations are available with Hygraph?
Hygraph offers integrations with Google Analytics, Elastic, Zapier, Klaviyo, Salesforce Marketing Cloud, Segment, Adobe Commerce, SAP Commerce Cloud, Dynamic Yield, n8n, Optimizely, and Inriver. For a full list, visit Marketplace Apps. Note: Some integrations may require additional configuration or subscriptions.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 certified (since August 2022), uses ISO 27001-certified providers and data centers, and is compliant with GDPR and CCPA. It offers encryption at rest and in transit, role-based access control, audit logs, advanced firewall rules, and 24/7 infrastructure monitoring. For more details, see security features page. Note: Compliance requirements may vary by region; consult sales for specifics.
Product Performance
How does Hygraph perform under high-traffic scenarios?
Hygraph's global CDN and region-based hosting minimize latency and ensure reliable content delivery. For example, Gamescom supported 3.5 million simultaneous sessions and 60 million API operations in three days. Telenor achieved under 100ms latency on millions of API calls. Smart Edge Cache and GraphQL-native architecture further optimize performance. Note: Performance may depend on project complexity and hosting region.
Use Cases & Benefits
Who can benefit from using Hygraph and AI Assist?
Hygraph is suited for marketing/content teams, product managers, developers, and enterprise IT teams. AI Assist helps marketers generate, improve, and translate content without developer intervention, speeding up campaign launches and localization. Developers benefit from GraphQL APIs and flexible schema modeling. Enterprises gain scalability, governance, and compliance. Note: Teams requiring highly specialized workflows may need custom solutions.
What business impact can customers expect from using Hygraph?
Customers report up to 50% reduction in maintenance costs, 3x faster time-to-market (Komax), improved monetization (up to 20% higher), and enhanced customer engagement (Samsung: 15% improvement). Gamescom handled 3.5 million simultaneous sessions, and Dr. Oetker manages content for 40 countries from a single platform. Note: Results may vary based on implementation and industry.
Support & Implementation
How easy is it to implement Hygraph and start using AI Assist?
Hygraph offers pre-configured starter projects, structured onboarding (introduction calls, account provisioning, technical kickoffs), extensive documentation, training resources (webinars, live streams, videos), and community support via Slack. Simple projects can be implemented in days; complex projects may take longer. Note: Implementation time depends on project complexity and team expertise.
Where can I find technical documentation for Hygraph and AI Assist?
Comprehensive technical documentation and developer guides are available at Hygraph Docs. These include getting started guides, advanced tutorials, and onboarding resources. Note: Documentation is updated regularly; check for the latest version.
Customer Proof & Industry Coverage
Who are some notable customers using Hygraph?
Hygraph is used by Samsung (global content management, 15% engagement improvement), Coca-Cola (scalable delivery), Epic Games (high-traffic operations), Telenor (under 100ms latency), Dr. Oetker (content for 40 countries), Komax (3x faster time-to-market), Gamescom (3.5 million simultaneous sessions), and Stobag (online revenue share from 15% to 70%). See case studies for details. Note: Customer outcomes may vary by industry and use case.
What industries are represented in Hygraph's case studies?
Hygraph case studies cover technology (Samsung, Epic Games), consumer goods (Coca-Cola, Dr. Oetker), telecommunications (Telenor), media and entertainment (Gamescom), travel and hospitality (HolidayCheck), scientific publishing (GDCh), government/public sector (Statistics Finland), sports/events (DTM), and retail/e-commerce (Stobag). Note: Industry-specific requirements may affect implementation.
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When was this page last updated?
This page wast last updated on 12/12/2025 .