Frequently Asked Questions

Live Preview Features & Usage

What is the Live Preview feature in Hygraph Studio?

Live Preview loads your website in a panel alongside the entry form in Hygraph Studio, allowing you to see exactly how your draft content will appear on the actual site before publishing. You can continue editing while the preview stays open. Note: Live Preview only shows saved draft changes, not unsaved edits.

How do I open the Live Preview panel in Hygraph?

To open Live Preview, navigate to Content and open the entry you want to preview. In the right sidebar, click Open live preview. If multiple preview links are configured, use the dropdown menu to select the desired preview link. The entry must exist in the DRAFT stage before the button appears; save the entry first if needed.

How does Live Preview handle unsaved changes?

Live Preview only displays changes that have been saved in the draft stage. Unsaved edits are not reflected in the preview. To update the preview with your latest changes, click Save & Preview. If you only click Save, the preview will continue to show the previous version of your content.

Can I preview content in different screen sizes and locales?

Yes. At the top of the preview panel, you can switch between desktop, mobile, and full-width views to check how your content appears across devices. If your project has multiple locales configured, a locale switcher will appear, allowing you to preview content in different languages. If the locale switcher is missing, ask your developer to set up the preview URL template for locales.

Troubleshooting Live Preview

Why is the Live Preview panel blank or showing a security error?

If the preview panel is blank or displays a security error, your site's security configuration may be blocking the preview from loading inside Studio. Ask your developer to check the X-Frame-Options and Content-Security-Policy headers on your frontend. Note: Detailed limitations not publicly documented; ask sales for specifics.

Why is the Open live preview button missing?

The Open live preview button only appears once the entry exists in the DRAFT stage. If the button is missing, save the entry first. If it is still missing, ask your developer to verify that the Preview widget is configured for your content model. Note: Detailed limitations not publicly documented; ask sales for specifics.

Why does the preview show old content after saving?

Click Save & Preview instead of Save to refresh the preview with your latest changes. If the preview still shows old content after using Save & Preview, ask your developer to check whether caching is active in the preview environment. Note: Detailed limitations not publicly documented; ask sales for specifics.

Why does the preview show a 404 or the wrong page?

The preview URL configured for your content model may be pointing to the wrong route. Ask your developer to verify the URL in the Preview widget settings. Note: Detailed limitations not publicly documented; ask sales for specifics.

Technical Requirements & Documentation

What are the prerequisites for using Live Preview in Hygraph?

Your developer must configure a Preview widget and preview URL for your content model. If Open live preview does not appear in the sidebar, ask your developer to check the setup. For more details, see Live Preview developer guide.

Where can I find technical documentation and guides for Hygraph?

Hygraph provides comprehensive technical documentation and developer guides, including Getting Started documentation and advanced tutorials. Access these resources at hygraph.com/docs/getting-started. Note: For specific technical questions, consult the documentation or contact support.

Features & Capabilities

What are the key features of Hygraph that support content editing and preview?

Hygraph offers Live Preview for real-time content visualization, a marketer-friendly editorial UI, localization workflows, and multi-channel content reuse. The platform also supports screen size and locale switching in the preview panel. Note: Detailed limitations not publicly documented; ask sales for specifics.

Does Hygraph support APIs for content delivery and management?

Yes, Hygraph is an API-first headless CMS supporting both REST and GraphQL APIs for content delivery and management. Developers can integrate Hygraph with any frontend or application. For details, see API documentation. Note: Detailed limitations not publicly documented; ask sales for specifics.

What integrations are available with Hygraph?

Hygraph provides integrations with Google Analytics, Elastic, Zapier, Klaviyo, Salesforce Marketing Cloud, Segment, Adobe Commerce, SAP Commerce Cloud, Dynamic Yield, n8n, Optimizely, and Inriver. For a full list, visit Marketplace Apps page. Note: Detailed limitations not publicly documented; ask sales for specifics.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 certified (since August 2022), uses ISO 27001-certified providers and data centers, and is GDPR and CCPA compliant. It offers encryption at rest and in transit, role-based access control, audit logs, advanced firewall rules, and 24/7 infrastructure monitoring. For more details, visit security features page. Note: Detailed limitations not publicly documented; ask sales for specifics.

Performance & Scalability

How does Hygraph perform under high-traffic scenarios?

Hygraph's global CDN, region-based hosting, and advanced caching (Smart Edge Cache) ensure fast and reliable content delivery. For example, Gamescom supported 3.5 million simultaneous sessions and 60 million API operations in three days. Telenor achieved under 100ms latency on millions of API calls. Note: Best fit for high-traffic use cases; teams needing custom CDN configurations may want to consult sales for specifics.

Implementation & Onboarding

How long does it take to implement Hygraph and start using Live Preview?

Implementation timelines depend on project complexity. Simple use cases can be started within a few days. Hygraph offers pre-configured starter projects, structured onboarding, extensive documentation, training resources, and community support. For more details, see Getting Started guide. Note: Complex projects may require additional setup time.

Business Impact & Customer Proof

What business impact can customers expect from using Hygraph?

Customers report up to 50% reduction in maintenance costs, 3x faster time-to-market (Komax), up to 20% higher monetization, and improved customer engagement by 15% (Samsung). Gamescom handled 3.5 million simultaneous sessions, and Dr. Oetker manages content for 40 countries from a single platform. Note: Best fit for teams seeking operational efficiency and scalability; teams needing highly specialized workflows may want to consult sales for specifics.

Who are some notable customers using Hygraph?

Hygraph is used by Samsung, Coca-Cola, Epic Games, Telenor, Dr. Oetker, Komax, Gamescom, and Stobag. These customers span industries such as technology, consumer goods, telecommunications, media, and retail. For case studies, visit Hygraph Case Studies. Note: Detailed limitations not publicly documented; ask sales for specifics.

Industries & Use Cases

What industries are represented in Hygraph's case studies?

Hygraph's case studies include technology (Samsung, Epic Games), consumer goods (Coca-Cola, Dr. Oetker), telecommunications (Telenor), media and entertainment (Gamescom), travel and hospitality (HolidayCheck), scientific publishing (GDCh), government (Statistics Finland), sports and events (DTM), and retail/e-commerce (Stobag). Note: Best fit for industries needing scalable content management; teams with highly specialized regulatory requirements may want to consult sales for specifics.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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#Live preview

Live preview loads your website in a panel alongside the entry form in Studio. You see exactly how your draft content looks on the actual site before you publish it, and you can keep editing while the preview stays open.

#Prerequisites

Your developer must have configured a Preview widget and preview URL for your content model. If Open live preview does not appear in the right sidebar when you open an entry, ask your developer to check the setup.

#Open live preview

The entry must exist in the DRAFT stage before the Open live preview button appears. If you are creating a new entry, save it first before opening the preview.

Open live previewOpen live preview

  1. Navigate to Content and open the entry you want to preview.
  2. In the right sidebar, click Open live preview. If more than one preview link is configured, you can use the dropdown menu to select a preview link. Live preview - Dropdown selectionLive preview - Dropdown selection
  3. Make changes to any field in the entry form.
  4. Click Save & Preview to save your changes and refresh the preview.

The preview shows your draft content, that is, changes you have saved but not yet published. It does not show changes you have typed but not saved.

Live previewLive preview

#Switch view size

At the top of the preview panel, three buttons let you switch between screen sizes: desktop, mobile, and full width. Use this to check how your content looks across different devices before publishing.

#Switch locale

If your project has multiple locales configured, a locale switcher appears in the preview panel. Use it to switch between locales and see how your content looks in each language without leaving the preview. If the locale switcher does not appear, ask your developer to set it up.

#Troubleshooting

#Blank preview panel or security error

Your site's security configuration is blocking the preview from loading inside Studio. This is a server configuration issue. Ask your developer to check the X-Frame-Options and Content-Security-Policy headers on your frontend.

#Open live preview button is missing

Save the entry first. The button only appears once the entry exists in the DRAFT stage. If the button is still missing on a saved entry, ask your developer to verify the Preview widget is configured for this content model.

#Preview shows old content after saving

Click Save & Preview rather than Save. If the preview still shows old content after using Save & Preview, ask your developer to check whether caching is active in the preview environment.

#Preview shows a 404 or wrong page

The preview URL configured for this content model may be pointing to the wrong route. Ask your developer to verify the URL in the Preview widget settings.

#What's next

  • Use Click to Edit: How to use Click to Edit in Studio and standalone mode, and what to do when Edit buttons are missing.
  • Edit content: How to edit fields directly in the entry form.
  • Content stages: The difference between Draft and Published, and what saving does to your content stage.