Frequently Asked Questions
Product Updates & Livestreams
What is covered in the Hygraph Q2 2025 Product Update livestream?
The Hygraph Q2 2025 Product Update livestream, held on August 14, 2025, at 4 PM CEST, showcased several exciting updates for both editors and developers. Editors could explore new features such as Content Loader, Version Comparison, Content Finder, Workflows, and DeepL integration, all designed to simplify day-to-day content operations. Developers received a hands-on look at Schema as Code in action. The session also provided a preview of upcoming features for later in the year. Source
Where can I watch Hygraph product update livestreams?
You can watch Hygraph product update livestreams on YouTube and LinkedIn. For example, the Q2 2025 Product Update was streamed on YouTube. Upcoming events and RSVP links are available on the Hygraph events page.
How long do Hygraph product update livestreams typically last?
Hygraph product update livestreams typically last for one hour. For example, the Q2 2025 Product Update livestream was scheduled for an hour. Source
How can I learn about upcoming product updates and new features from Hygraph?
You can RSVP for upcoming livestreams, such as the 2025 Winter Product Update, to see new features like the Hygraph MCP Server, AI Agents, and Editorial Experience Upgrades in action. Details and registration are available on the events page.
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers a range of features including Smart Edge Cache for enhanced performance, high-performance GraphQL API endpoints, content federation, custom roles, rich text formatting, project backups, and integrations with localization and asset management tools. Recent updates include Content Loader, Version Comparison, Content Finder, Workflows, DeepL integration, and Schema as Code. Source
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through Smart Edge Cache, high-performance endpoints, and continuous improvements to its GraphQL API. These features ensure fast, reliable content delivery for global audiences and high-traffic businesses. For more details, see the performance improvements blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. It also supports CCPA compliance and provides granular permissions, SSO integrations, audit logs, encryption, and regular backups. For more details, see the security features page and security report.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 chat, email, phone, Intercom chat, extensive documentation, and an API Playground. Enterprise customers receive a dedicated Customer Success Manager. Source
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, requiring localization, asset management, and content federation. Source
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks, ensuring content consistency), financial challenges (lowering operational costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, integrating third-party systems, optimizing performance, improving localization and asset management). Source
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15% with a scalable platform, and Stobag increased online revenue share from 15% to 70%. More stories are available on the customer stories page.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, see the CMS KPIs blog.
Onboarding, Training & Support
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground and a free forever developer account for immediate access. For larger projects, you can request a demo. The onboarding process includes introduction calls, account provisioning, business, technical, and content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. Source
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation. Source
What training and technical support is available for Hygraph customers?
Hygraph provides a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, 24/7 support via chat, email, and phone, Intercom chat for real-time troubleshooting, a community Slack channel, and a dedicated Customer Success Manager for enterprise customers. Source
What customer service or support is available after purchasing Hygraph?
Customers have access to 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise accounts. Source
Ease of Use & Customer Feedback
How do customers rate the ease of use of Hygraph?
Customers frequently praise Hygraph's intuitive editor UI, describing it as easy to set up and use, even for non-technical users. Hygraph was recognized for "Best Usability" in Summer 2023. Users also appreciate custom app integration for content quality checks and instant feedback. Source
Vision, Mission & Differentiation
What is Hygraph's vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. Its mission is rooted in trust, collaboration, ownership, customer focus, continuous learning, transparency, and action-first values. The product contributes by offering GraphQL-native architecture, content federation, Smart Edge Cache, enterprise-grade features, and ease of use for modern digital operations. Source
How does Hygraph differentiate itself in solving customer pain points?
Hygraph stands out as the first GraphQL-native Headless CMS, offering a user-friendly interface, content federation, cost efficiency, accelerated speed-to-market, robust integration capabilities, Smart Edge Cache, and enterprise-grade security and compliance. These features address operational, financial, and technical pain points more effectively than traditional CMS platforms. Source