Frequently Asked Questions

Asset Uploading & Management

How do I upload an asset to my Hygraph project?

To upload an asset, navigate to the Assets tab of your Hygraph project and click the Upload button at the top right corner. A screen will prompt you to select an asset source. You can upload from your device, provide an asset URL, search images via web search, or connect your project to Facebook, Instagram, or Google Drive to select assets. After selecting assets, you can filter, edit (crop, rotate, create circular images), eliminate, deselect all, upload more, or finalize the upload. Uploaded assets will appear in the assets list in stage DRAFT. (Source)

What asset sources are supported for uploading in Hygraph?

Hygraph supports uploading assets from multiple sources: your device (default), asset URL, web search, Facebook, Instagram, and Google Drive. You can add assets from one or more of these sources in a single upload session. (Source)

What actions can I perform on assets before uploading them in Hygraph?

Before uploading, you can filter assets by name, edit (crop, rotate, or create a circular image), eliminate assets from the list, deselect all, upload more assets, or finalize the upload. These options help you manage and prepare your assets efficiently. (Source)

What is the difference between the classic asset upload UI and the new Hygraph Asset Management system?

The classic asset upload UI supports multiple upload sources (device, URL, web search, Facebook, Instagram, Google Drive). The new Hygraph Asset Management system currently only supports uploading files from your computer. The interface and available features may differ between the two systems. (Source)

Where can I find the API reference for uploading assets programmatically?

You can find the API Reference for uploading assets at https://hygraph.com/classic-docs/api-reference/assets/uploading-assets. This documentation provides details for developers who want to automate or integrate asset uploads with Hygraph. (Source)

Features & Capabilities

What features does Hygraph offer for asset management?

Hygraph provides a range of asset management features, including uploading from multiple sources, batch uploads, filtering by name, editing (crop, rotate, circular crop), and integration with social and cloud platforms. The platform also supports advanced content workflows, granular permissions, and audit logs for secure and efficient asset handling. (Source, Security Features)

Does Hygraph support editing assets before uploading?

Yes, Hygraph allows you to edit assets before uploading. You can crop images, create circular images, or rotate them directly within the upload interface. (Source)

Security & Compliance

How does Hygraph ensure the security and compliance of uploaded assets?

Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. Security features include granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. These measures ensure that uploaded assets and all content are protected according to industry standards. (Security Features, Security Report)

Support & Implementation

What support is available if I have issues uploading assets?

Hygraph offers 24/7 support via chat, email, and phone. Real-time troubleshooting is available through Intercom chat, and you can join the community Slack channel for quick assistance. Extensive documentation and guides are also available at https://hygraph.com/docs. Enterprise customers receive a dedicated Customer Success Manager for personalized support. (Documentation, Pricing)

Product Performance

How does Hygraph ensure high performance when managing and delivering assets?

Hygraph uses Smart Edge Cache for enhanced performance and faster content delivery, making it suitable for high-traffic and global audiences. High-performance endpoints and continuous improvements ensure reliability and speed. The platform also provides practical advice for developers to optimize GraphQL API usage. (Performance Blog)

Ease of Use & Onboarding

How easy is it to get started with uploading assets in Hygraph?

Hygraph is designed for ease of use, with an intuitive UI praised by both technical and non-technical users. You can start immediately with a free developer account and access a structured onboarding process, including guides, webinars, and live support. (Try Hygraph, Documentation)

Use Cases & Benefits

Who can benefit from Hygraph's asset management features?

Developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing can benefit from Hygraph's asset management. The platform is ideal for organizations modernizing legacy tech stacks, requiring localization, or managing content at scale. (Try Hygraph)

Security Certifications

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform for asset and content management. (Security Features)

Help teams manage content creation and approval in a clear and structured way
Hygraph
Classic Docs
You are currently reading the Classic Docs. If you were looking for the Studio Docs check here

#Upload asset

Upload assetUpload asset

To upload an asset, navigate to the Assets tab of your project and click on the Upload button, located at the top right corner of your screen.

A screen will pop up, prompting you to select an asset source. Uploading an asset from your device is the default option, but you can select different options:

  • Upload an asset from your device.
  • Provide an asset URL.
  • Search images through web search.
  • Connect the project to a Facebook account to select an asset from it.
  • Connect the project to an Instagram account to select an asset from it.
  • Connect the project to a Google Drive account to select an asset from it.

You can add assets from one or more of these sources.

As you select multiple assets, the pop up screen will display them on a list, where you will have the following options:

  • Filter: You can filter assets by name. This is specially useful when you need to find a specific asset in a long list.
  • Edit: The Edit option allows you to crop the image, create a circular image using part of it, or rotate it.
  • Eliminate: The Eliminate option simply removes the asset from the list.
  • Deselect all: This button clears the assets list.
  • Upload more: To upload multiple assets at the same time, you can click on the Upload more button, or click on one of the asset source icons then select a new one.
  • Upload: This button finishes the process by uploading all selected assets. As a result, the assets will display in the uploaded assets list in stage DRAFT.