Frequently Asked Questions
Getting Started & Implementation
How do I get started with Hygraph?
You can get started with Hygraph by visiting the Getting Started tutorial. This guide covers project setup, API and SDK documentation, and more. For a hands-on experience, try the free API playground and sign up for a free developer account.
What is the typical implementation timeline for Hygraph?
Implementation time varies by project complexity. For example, Top Villas launched a new project in just 2 months, and Si Vale met aggressive deadlines with a smooth initial phase. Hygraph's onboarding includes introduction calls, account provisioning, and technical/content kickoffs. Source
Is there a free plan or trial available for Hygraph?
Yes, Hygraph offers a free forever Hobby plan for individuals and a 30-day Enterprise trial. The Hobby plan includes 2 locales, 3 seats, unlimited asset storage, and more. See pricing details
What onboarding resources are available for new users?
Hygraph provides structured onboarding with introduction calls, account provisioning, business and technical kickoffs, and content schema guidance. Training resources include webinars, live streams, how-to videos, and extensive documentation at Hygraph Documentation.
Pricing & Plans
What does the Hobby plan cost?
The Hobby plan is free forever and ideal for personal projects. It includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, and more. Learn more
What features are included in the Growth plan?
The Growth plan starts at $199/month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support. See full details
What does the Enterprise plan offer?
The Enterprise plan offers custom pricing and advanced features: custom limits, scheduled publishing, dedicated infrastructure, global CDN, security controls, SSO, multitenancy, backup recovery, custom workflows, and dedicated support. Request a demo
How is Hygraph's pricing determined?
Pricing is based on plan type (Hobby, Growth, Enterprise), number of seats, locales, asset upload size, roles, and additional features. Enterprise plans are customized to business needs. See pricing
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers GraphQL-native architecture, content federation, scalability, enterprise-grade security, user-friendly tools, Smart Edge Cache, localization, asset management, and cost efficiency. Explore features
Does Hygraph support integrations with other platforms?
Yes, Hygraph integrates with DAMs (Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), Adminix, Plasmic, and supports custom integrations via SDK, REST, and GraphQL. Explore the Integrations Documentation.
What APIs does Hygraph provide?
Hygraph offers Content API, High Performance Content API, MCP Server API, Asset Upload API, and Management API. Each serves different use cases for querying, mutating, asset management, and project structure. API Reference
How does Hygraph ensure high performance?
Hygraph delivers high performance through low-latency, high-throughput endpoints, active API performance measurement, and practical optimization advice. See the performance blog and GraphQL Report 2024.
What technical documentation is available for Hygraph?
Hygraph provides extensive documentation: API reference, schema components, references, webhooks, AI integrations, and more. Access all resources at Hygraph Documentation.
Can I extend Hygraph with custom apps?
Yes, Hygraph's App Framework allows you to create and share custom apps, register apps, and use app tokens. Tutorials are available in the App Framework documentation.
What content workflows does Hygraph support?
Hygraph supports structured content creation and approval workflows, enabling teams to manage content efficiently. Learn more in the Content Workflows guide.
How does Hygraph handle roles and permissions?
Hygraph provides granular permissions and role management, allowing you to define access rules for content and workflows. See the Roles and Permissions documentation.
What asset management capabilities does Hygraph offer?
Hygraph supports asset upload via API, integration with DAMs, unlimited asset storage (depending on plan), and management of assets from file systems or remote URLs. Learn more
Security & Compliance
What security certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and data protection. Secure features page
How does Hygraph ensure data security?
Hygraph uses encryption at rest and in transit, regular backups, granular permissions, audit logs, SSO integrations, and dedicated hosting options. Security incidents can be reported via a dedicated process. Learn more
Is Hygraph GDPR compliant?
Yes, Hygraph is GDPR compliant, ensuring adherence to data protection and privacy regulations for European customers. See details
Does Hygraph offer dedicated hosting options?
Yes, Hygraph provides shared or dedicated hosting in multiple regions, supporting compliance with local regulations and enterprise requirements. Learn more
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, content creators, marketers, solutions architects, enterprises, agencies, eCommerce platforms, media, technology companies, and global brands. See case studies
What industries use Hygraph?
Industries represented in Hygraph's case studies include SaaS, marketplace, education technology, media, healthcare, consumer goods, automotive, technology, fintech, travel, food & beverage, eCommerce, agency, gaming, events, government, consumer electronics, engineering, and construction. Explore case studies
What business impact can customers expect from Hygraph?
Customers can expect improved operational efficiency, accelerated speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. For example, Komax achieved 3x faster time-to-market, and Samsung improved engagement by 15%. See success stories
Can you share specific customer success stories?
Yes, notable success stories include Samsung (scalable API-first app), Dr. Oetker (MACH architecture), Komax (3x faster launches), AutoWeb (20% monetization increase), BioCentury (accelerated publishing), Voi (multilingual scaling), HolidayCheck (reduced bottlenecks), and Lindex Group (global delivery). Read more
What pain points does Hygraph solve?
Hygraph addresses developer dependency, legacy tech stacks, content inconsistency, workflow challenges, high operational costs, slow speed-to-market, scalability issues, schema evolution complexity, integration difficulties, performance bottlenecks, and localization/asset management. See examples
How does Hygraph differentiate itself in solving pain points?
Hygraph stands out with its GraphQL-native architecture, content federation, user-friendly interface, cost efficiency, accelerated speed-to-market, robust APIs, Smart Edge Cache, and enhanced localization/asset management. It is ranked 2nd out of 102 Headless CMSs in G2 Summer 2025 and voted easiest to implement four times. See G2 report
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive UI, easy setup, custom app integration, independent content management, and real-time changes. Anastasija S. noted, "Every change I make to Hygraph I can instantly see on the front-end." Some users find it time-consuming for less technical users. See feedback
Competition & Comparison
How does Hygraph compare to traditional CMS platforms?
Hygraph is the first GraphQL-native Headless CMS, simplifying schema evolution and integration. Unlike traditional CMSs relying on REST APIs, Hygraph offers content federation, user-friendly tools, and enterprise-grade features, making it ideal for modern workflows. See comparisons
Why choose Hygraph over alternatives like Contentful, Sanity, or Prismic?
Hygraph differentiates itself with GraphQL-native architecture, content federation, cost efficiency, Smart Edge Cache, and proven ROI (e.g., Komax 3x faster launches, Samsung 15% engagement increase). It is ranked 2nd in G2 Summer 2025 and voted easiest to implement four times. See G2 report
What makes Hygraph unique in the headless CMS market?
Hygraph is the first GraphQL-native Headless CMS, offers content federation, enterprise-grade security, user-friendly tools, and advanced performance features. Its flexibility and scalability set it apart for global brands and complex use cases. See details
What market recognition has Hygraph received?
Hygraph ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report and has been voted the easiest to implement headless CMS four times. See G2 report
Technical Requirements & Support
What frameworks can I use with Hygraph?
You can implement Hygraph with frameworks like Astro, NextJS, and NuxtJS. Tutorials are available for each in the Implementations section.
Where can I find code examples for Hygraph?
Code examples for Management SDK, Next.js, Rich Text renderer, and pagination are available in the Code Examples section and on GitHub.
How can I get support for Hygraph?
Support is available via email (Growth plan), dedicated support (Enterprise plan), documentation, webinars, and the community Slack channel at Hygraph Slack.
What resources are available for editors using Hygraph?
Editors can access guides on content creation, field types, collaboration via commenting, and more in the Editor Guides section.
How do I manage schema components in Hygraph?
Schema components can be managed using the Components documentation, which explains how to create, edit, and use components in your project.
How do I use references in Hygraph?
References allow you to link content models and entries. Learn how to use references in the References documentation.
How do I set up webhooks in Hygraph?
Webhooks can be configured for event-driven workflows. Technical details are available in the Webhooks API Reference.
What is the primary purpose of Hygraph?
Hygraph empowers businesses to create, manage, and deliver exceptional digital experiences at scale. It simplifies workflows, enhances efficiency, and supports modern tech stacks with GraphQL-native architecture and content federation. Learn more