This issue is often related to permissions. Management API permissions are global, while content permissions are environment-specific. If you encounter a 401 error, the endpoint you requested requires a valid Permanent Auth Token, or the environment may not exist for your project. Review your permissions and authentication tokens to resolve this issue. Learn more about permissions.
This is typically a pagination issue. By default, queries fetching multiple entries return 10 results. You can increase this to a maximum of 100 using the first or last arguments. For projects created before June 14, 2022, the limit is 100/1000. For more details on pagination, nested pagination, and relay cursor connections, see the pagination documentation.
Slow queries are often due to query complexity. To optimize performance, consider limiting query depth, fetching only necessary fields, and using pagination. For advanced optimization, review union query strategies and use the complexity tree JSON output to calculate query cost. See the query complexity documentation for practical solutions.
This error occurs when accepting an invitation to a project but the code is not recognized. Ensure you are logged in with the correct account associated with the invitation.
This error is related to rate limits. When you exceed the allowed number of requests, you receive a 429 error. Rate limits depend on your subscription plan and current load. Limits can be lifted on dedicated clusters and enterprise plans. For more details and solutions for frameworks like Next.js, Gatsby, and Nuxt, see the rate limits documentation. Contact sales for custom plans.
If a project on a free plan exceeds its asset traffic limit, all asset URLs will return an error: "You have exceeded the asset traffic limits of your project's subscription." You can wait until the next billing cycle for the limit to reset, or upgrade to a paid plan for immediate reset. If you upgrade, contact Hygraph Support to verify your project has been unblocked.
Hygraph offers a GraphQL-native Headless CMS with features such as Smart Edge Cache for fast content delivery, content federation to integrate multiple data sources, rich text formatting, custom roles for granular access control, project backups, and enterprise-grade security. It is designed for operational efficiency, scalability, and developer productivity. Learn more about features.
Hygraph is engineered for high performance, featuring Smart Edge Cache for enhanced speed and global content delivery, high-performance endpoints, and optimized GraphQL API usage. These improvements ensure reliability and fast response times for businesses with high traffic and global audiences. Read more about performance improvements.
Yes, Hygraph is frequently praised for its intuitive user interface, making it accessible for both technical and non-technical users. Customers report that it is easy to set up and use, even without technical expertise. Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
Hygraph offers a Free Forever Developer Account, self-service plans (e.g., Growth Plan at $299/month or $199/month billed annually), and custom enterprise pricing starting at $900/month. Plans include 1,000 entries, with add-ons available for additional entries, locales, API calls, asset traffic, and content stages. See full pricing details.
If you exceed your plan's asset traffic or entry limits, you can purchase add-ons or upgrade to a higher plan. For free plans, asset traffic limits reset at the start of the next billing cycle, or you can upgrade for immediate reset. Learn more about add-ons.
Hygraph is SOC 2 Type 2 compliant (since August 3, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and adherence to international standards. See security features.
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features. Customers can access a security and compliance report for certified infrastructure. View security report.
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and structured onboarding. Access documentation.
Implementation time varies by project. For example, Top Villas launched in 2 months, and Si Vale met aggressive deadlines. Hygraph provides a free API playground, free developer account, and structured onboarding (introduction call, account provisioning, business/technical/content kickoffs). Training resources and documentation are available for a smooth start. See Top Villas case study.
Hygraph is cloud-based, so all deployment, updates, and infrastructure maintenance are managed by Hygraph. Upgrades are seamless and require no manual intervention. Troubleshooting is supported by 24/7 support, Intercom chat, documentation, and an API Playground for self-service. Enterprise customers receive a dedicated Customer Success Manager. Learn more.
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It is suited for organizations modernizing legacy tech stacks and global enterprises needing localization and content federation. See case studies.
Customers can expect faster speed-to-market (Komax: 3x faster), improved customer engagement (Samsung: 15% increase), increased revenue (Stobag: 15% to 70% online share), cost efficiency, and scalability. Hygraph enables measurable results for digital transformation. See business impact.
Yes. Komax managed 20,000+ product variations across 40+ markets with 3x faster time to market. AutoWeb saw a 20% increase in website monetization. Dr. Oetker adopted MACH architecture for global consistency. Samsung improved engagement by 15%. Stobag increased online revenue share from 15% to 70%. Burrow uses Hygraph for inventory management. Read more case studies.
Hygraph stands out with its GraphQL-native architecture, Smart Edge Cache, content federation, rich text formatting, custom roles, project backups, and enterprise-grade security. It offers speed-to-market, lower total cost of ownership, scalability, and proven results (e.g., Komax: 3x faster launches, Samsung: 15% engagement increase). Dedicated support and future-proof composability further differentiate Hygraph. See why customers choose Hygraph.
Hygraph addresses operational inefficiencies (removes developer bottlenecks, modernizes legacy tech), financial challenges (reduces costs, accelerates launches), and technical issues (simplifies schema evolution, resolves integration and cache problems, improves localization and asset management). Explore solutions.
HolidayCheck reduced developer bottlenecks, Dr. Oetker adopted MACH architecture for global consistency, Si Vale streamlined content creation, Komax achieved faster launches and lower costs, Samsung scaled globally while reducing maintenance, and Hygraph case studies highlight simplified development and robust integrations. See all customer stories.
Industries include ecommerce (Si Vale, Burrow), automotive, staffing, food and beverage (Dr. Oetker), technology (Samsung), manufacturing (Komax), transportation (Voi), and chemistry/science (German Chemist Society). See industry case studies.
Notable customers include Komax, AutoWeb, Dr. Oetker, Samsung, Stobag, and Burrow. These organizations have achieved measurable results such as faster launches, increased engagement, and higher revenue. See customer stories.
This might be a permissions issue.
Take into consideration that while Management API permissions are global, content permissions are environment specific.
If you're getting a 401 error, the endpoint you requested requires a valid Permanent Auth Token, or a environment may not exist for this project.
This is a pagination issue.
The default size of results returned by queries fetching multiple entries is 10. You can provide a maximum of 100 to the first, or last arguments.
The limit of 10/100 applies to projects created after 14-06-2022. Projects created before that date have a limit of 100/1000.
Our pagination document also contains information about pagination limits, nested pagination, and relay cursor connections.
This could be a query complexity issue. Our document on splitting GraphQL queries in order to reduce their complexity, suggests three possible solutions:
The document also contains information on union query optimization, and on how to use the complexity tree JSON output to calculate the cost of your queries.
If when accepting an invitation to a project you get the error message No invite found with this code, ensure you are logged in with the right account.
This is related to our rate limits. When you exceed them, you get a 429 error.
Our rate limits document contains information on how to tackle this using Next.js, Gatsby, and Nuxt.
The rate limiting depends on the current load of the shared region and the subscription plan. These limits can be lifted on dedicated clusters and enterprise plans. You can contact sales to request a custom plan.
As soon as a project on a free plan exceeds its asset traffic limit, all asset URLs return the following error: “You have exceeded the asset traffic limits of your project's subscription. To continue serving assets, please enable billing under your project’s settings to allow for overlimit billing.”
You can either: