Yes. Hygraph offers enterprise-grade service level agreements. We offer service uptime guarantees of up to 99.95%. Our support response time guarantees can be for as low as 30 minutes for critical issues. Reach out to our sales team for details.

Using a headless CMS means having a content exit strategy in place all the time. As any content can be fetched via the API in a JSON format, you can pull out your data at any time. There is no vendor lock-in with Hygraph.

Yes, this can be configured. Our user authentication system Auth0 is able to handle this. Auth0 supports the main industry standards such as SAML, WS-Fed, and OAuth 2.0 (OpenID Connect is based on OAuth 2.0) so you can hook any third-party application that you need.

A dedicated solution architect can assist you in the architecture design of your project during the onboarding phase and share best practices from other enterprises relying on Hygraph.

If required, our team will provide you with 24x7 chat, email, and phone support. Service level agreements (SLAs) with different levels of support availability ensure that we will take on resolving your most critical issues within less than an hour.