Frequently Asked Questions
Collaboration & Commenting
What is the commenting feature in Hygraph and how does it work?
The commenting feature in Hygraph is designed to promote collaboration among larger teams with multiple editors. It allows users to leave comments directly within content entries, facilitating discussions and feedback. Comments can be accessed via the sidebar in a content entry by clicking the Comments button at the top. The sidebar displays the number of comments and provides a status filter to help users quickly find relevant feedback. You can mention users or project roles using @, assign comments to team members, reply to comments (with nested threads), and use a context menu to edit, resolve, un-assign, copy links, or delete your own comments. The comments sidebar appears only after a content entry has been saved for the first time. Learn more in the official guide.
How can I assign, reply to, or resolve comments in Hygraph?
When writing a new comment in Hygraph, you can assign it to a team member by clicking Assign and selecting a user from the list. To reply to a comment, click Reply under the comment; replies are displayed as nested threads. You can resolve or re-open comments using the context menu, which also allows you to edit your own open comments, un-assign, copy the comment link, or delete your own comments. Mentioned users will be notified according to their notification settings. See the full commenting workflow.
Where can I find the comments and notifications in Hygraph?
Comments are located in the sidebar of a content entry. Click the Comments button at the top to open the sidebar. Notifications related to comments are sent based on your notification settings and can be accessed via the notifications panel. Clicking a notification will take you directly to the highlighted comment in the relevant content entry. Read more about notifications.
What actions can I perform on comments in Hygraph?
In Hygraph, you can leave new comments, mention users or roles, assign comments, reply (with nested threads), edit your own open comments, resolve or re-open comments, un-assign, copy the comment link, and delete your own comments. The status filter allows you to sort comments by All, Assigned, Open, or Resolved. These features help streamline collaboration and feedback within content teams. Full list of actions.
Features & Capabilities
What collaboration features does Hygraph offer for content teams?
Hygraph offers a range of collaboration features, including commenting, notifications, content workflows, granular permissions, and user roles. The commenting system allows team members to discuss, assign, and resolve feedback directly within content entries. Content workflows help manage creation and approval processes in a structured way. Granular permissions and custom roles ensure that each team member has the appropriate level of access, supporting secure and efficient collaboration. Learn more about collaboration.
How does Hygraph support operational efficiency for content teams?
Hygraph streamlines operational efficiency by providing a user-friendly interface that allows non-technical users to manage content independently, reducing dependency on developers. Features like commenting, content workflows, and granular permissions enable teams to collaborate, review, and approve content efficiently. Hygraph's GraphQL-native architecture and content federation further simplify integration and data management, supporting modern workflows and faster project launches. See collaboration in action.
Support & Implementation
What support and training resources are available for using collaboration features in Hygraph?
Hygraph provides extensive support and training resources, including 24/7 support via chat, email, and phone, an Intercom chat for real-time troubleshooting, a community Slack channel, and detailed documentation. Training resources such as webinars, live streams, and how-to videos are available to help users get started and adopt collaboration features effectively. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance. Access Hygraph Documentation.
How easy is it to get started with Hygraph's collaboration tools?
Getting started with Hygraph's collaboration tools is straightforward. Teams can begin immediately using the free API Playground and free forever developer account. The onboarding process includes introduction calls, account provisioning, and technical and content kickoffs. Extensive documentation and training resources are available to guide users through setup and best practices for collaboration. Start collaborating now.
Security & Compliance
How does Hygraph ensure the security and privacy of collaborative content and comments?
Hygraph is committed to security and compliance, holding certifications such as SOC 2 Type 2 (achieved August 3rd, 2022), ISO 27001, and GDPR compliance. Security features include granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. These measures ensure that collaborative content and comments are protected and meet enterprise security standards. See security features.
Use Cases & Benefits
Who benefits most from Hygraph's collaboration and commenting features?
Hygraph's collaboration and commenting features are especially beneficial for teams with multiple editors, such as developers, product managers, and marketing teams in industries like ecommerce, technology, automotive, and manufacturing. These features help streamline content creation, review, and approval processes, making it easier for distributed teams to work together efficiently and maintain content consistency across channels. Explore collaboration use cases.
What problems do Hygraph's collaboration features solve for content teams?
Hygraph's collaboration features address common pain points such as operational inefficiencies, dependency on developers for content updates, and challenges in coordinating feedback among distributed teams. By enabling direct commenting, assignment, and resolution of feedback within content entries, Hygraph reduces bottlenecks, accelerates content workflows, and ensures content quality and consistency. See how Hygraph solves collaboration challenges.
Product Information
Where can I find more documentation and guides on using Hygraph's collaboration and commenting features?
You can access detailed documentation and guides on collaboration and commenting in Hygraph at the official commenting guide. Additional resources, including editor guides, workflow documentation, and video tutorials, are available in the Hygraph Documentation portal.
