Frequently Asked Questions

Features & Capabilities

What is the commenting feature in Hygraph and how does it work?

The commenting feature in Hygraph is designed for teams with multiple editors to promote collaborative work. Users can leave comments on content entries, receive notifications related to comments, and use a sidebar to view, filter, and manage comments. Comments can be assigned, replied to, edited, resolved, re-opened, unassigned, copied, or deleted. The sidebar displays the number of comments and allows filtering by status (All, Assigned, Open, Resolved). Note: The Comments sidebar only appears after a content entry has been saved for the first time. Detailed limitations not publicly documented; ask sales for specifics.

How can I assign a comment to a team member in Hygraph?

When writing a new comment in Hygraph, you can click 'Assign' to assign it to a team member. A list of users will display, allowing you to select one. Assigned comments can be tracked and managed through the status filter. Note: Only comments in open status can be assigned or edited. Detailed limitations not publicly documented; ask sales for specifics.

What actions can I perform on comments in Hygraph?

In Hygraph, you can leave new comments, assign comments, reply to comments (with nested replies), edit your own open comments, resolve or re-open comments, un-assign comments, copy comment links, and delete your own comments. The context menu provides access to these actions. Note: Editing and deleting are restricted to your own comments and only when they are open. Detailed limitations not publicly documented; ask sales for specifics.

How does Hygraph support collaboration for large teams?

Hygraph's commenting feature is designed for larger teams, enabling multiple editors to collaborate efficiently. Team members can mention users or project roles in comments using '@', triggering notifications and email alerts based on notification settings. The status filter and assignment features help teams track and manage collaborative tasks. Note: Collaboration features are available only after the content entry is saved. Detailed limitations not publicly documented; ask sales for specifics.

Technical Requirements & Documentation

Where can I find technical documentation for Hygraph's commenting and collaboration features?

Technical documentation for Hygraph's commenting and collaboration features is available at Hygraph Commenting Guide. Additional guides for notifications and project roles can be found at Notifications Guide and Project Commenting Notifications. For broader technical resources, visit Hygraph Documentation. Note: Documentation may not cover all edge cases; contact support for specifics.

Use Cases & Customer Success

What types of teams benefit most from Hygraph's commenting and collaboration features?

Teams with multiple editors, such as marketing, content, and product teams, benefit most from Hygraph's commenting and collaboration features. These tools enable efficient content review, assignment, and feedback cycles, reducing bottlenecks and improving workflow. Enterprises managing multiple brands, regions, or languages also gain from structured collaboration. Note: Teams requiring advanced workflow automation may need to explore additional integrations or features. Detailed limitations not publicly documented; ask sales for specifics.

Are there any customer success stories related to collaboration features in Hygraph?

Yes, Hygraph customers have reported improved collaboration and workflow efficiency. For example, HolidayCheck reduced developer bottlenecks, enabling marketers to update content independently. Dr. Oetker adopted MACH architecture for global consistency and modern workflows. Si Vale streamlined content creation with an intuitive UI. For more details, see Hygraph's case studies page. Note: Collaboration feature impact may vary by team size and workflow complexity.

Security & Compliance

What security and compliance certifications does Hygraph hold?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure adherence to international security and privacy standards. For more details, visit Hygraph Secure Features page. Note: Certification scope may vary; contact sales for specifics.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a flexible pricing model: Free Forever Developer Account for small projects, Self-Service Plans starting at $199/month for the Growth Plan, and customizable Enterprise Plans for large-scale businesses. Pricing scales with business needs, and overages are transparently charged for API operations and asset traffic. Discounts are available for students, non-profits, and open-source projects. For details, visit Hygraph's Pricing Page. Note: Pricing may change; contact sales for the latest information.

Implementation & Onboarding

How long does it take to implement Hygraph and start using collaboration features?

Implementation time depends on project complexity. Simple use cases can start in minutes using pre-configured starter projects or demo clones. Structured onboarding and extensive documentation support streamlined setup for complex projects. For onboarding details, see Getting Started guide. Note: Implementation time may vary based on team size and requirements.

Integrations & API

Does Hygraph support integrations and APIs for collaboration workflows?

Yes, Hygraph supports integrations with platforms like Cloudinary, Bynder, Filestack, Scaleflex Filerobot, EasyTranslate, Netlify, Vercel, Mux, AWS S3, Imgix, Akeneo, Adminix, and Plasmic. Hygraph is GraphQL-native and offers Content API and Management API for programmatic access and automation. For integration details, visit Hygraph's Integrations Page. Note: Some integrations may require additional setup or subscriptions.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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#Commenting

Commenting is a functionality designed with larger teams containing multiple Editors in mind, to promote work collaboration. You will be able to leave comments in content entries, as well as receive notifications related to the comments.

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You can find the comments on the sidebar of a content entry, by clicking on the Comments button at the top.

CommentsComments

At the top, the sidebar displays how many comments there are in the current content entry, along with a status filter to help you quickly find what you're looking for.

Comments number & status filterComments number & status filter

In the Comments sidebar, you can:

  • Leave a new comment: Write your comment in the text box located at the top of the Comments sidebar and click Add. You can mention people as well as project roles in your comment by using @, which will display a list of users and roles for you to select from. Mentioning people or roles may cause an alert to pop up in their notifications, and/or receive an email depending on their notifications configuration.
    • Assign a comment: When you're writing a new comment, you can click Assign to assign it to a team member in the project. Upon clicking, a list of users will display and you can simply select one with a click.
  • Use the status filter: This dropdown menu allows you to sort comments by All, Assigned,Open, and Resolved.
  • Reply to a comment: If you want to reply to a specific comment, you can click Reply under it. Once saved, the comment will display as nested within the parent comment. You can click Reply to show it, or Hide to hide it.
  • Use the context menu: Use this menu to access the following actions.
    • Edit: Clicking on this option allows you to edit the contents of a comment, then click Update to save it. You can only edit your own comments while they are open. This option only displays for your own comments.
    • Resolve / Re-open: Clicking on this option marks the comment as resolved / re-opened. The people mentioned in the comment will be notified.
    • Un-assign: Clicking on this option un-assigns a comment.
    • Copy link: Clicking on this option copies the link to the comment. When used, that link will lead to the comment, which will be highlighted in order to be easily found.
    • Delete: Clicking on this option deletes the comment. This option only displays for your own comments.