Frequently Asked Questions

Editor Role & Navigation

What is the Editor role in Hygraph and what can editors do?

The Editor role in Hygraph is designed for users who create, review, edit, and publish content. Editors can navigate the Hygraph App, access content creation tools, collaborate with team members, and manage content workflows without needing developer intervention. For more details, see the Editor Guides Overview.

How do editors access and navigate the Hygraph App?

Editors can log in and out of Hygraph using the instructions in the Access Hygraph guide. The App Navigation guide explains the different sections of the app, noting that visibility depends on project configuration.

What are roles and permissions in Hygraph?

Hygraph supports system roles and custom roles, allowing granular access control for team collaboration. Editors can learn more in the Roles & Permissions guide.

How does the project structure (Schema) impact editors?

The project structure, called the Schema, defines how content is organized and managed. Editors can learn about its impact in the Project Structure guide.

Where can editors find troubleshooting help?

Editors can refer to the Troubleshooting guide for solutions to frequently reported issues.

Content Creation & Management

How do editors create, edit, and review content in Hygraph?

Editors can follow step-by-step tutorials in the Create Content and Edit Content guides. Reviewing content is covered in the Review Content guide.

How can editors update, search, filter, and localize content?

Editors can update outdated content using the Update Content guide. Searching and filtering are explained in the Search Content and Filter Content guides. Localization is covered in the Localize Content guide.

How do editors publish, delete, or duplicate content?

Publishing is explained in the Publish Content guide, including scheduled publishing. Deleting and duplicating content are covered in the Delete Content and Duplicate Content guides.

What are field types and conditional fields in Hygraph?

Editors can work with various field types and conditional fields, as explained in the Field Types and Conditional Fields guides.

Collaboration & Workflow

How do editors collaborate in Hygraph?

Editors can use notifications and commenting tools to collaborate, as described in the Notifications and Commenting guides.

What are content stages, versions, and releases?

Content stages, versions, and releases help editors manage the lifecycle of content. Guides on Content Stages, Content Versions, and Content Releases explain how to use these features.

How can editors customize their workspace?

Editors can customize the appearance of entry forms in the content table using the Configure Columns guide.

How do content workflows work in Hygraph?

Content workflows help teams manage content creation and approval through a clear, structured process. Learn more in the Content Workflows guide.

Features & Capabilities

What are the key features of Hygraph for editors?

Key features for editors include an intuitive UI, content federation, Smart Edge Cache for performance, granular permissions, asset management, localization, and collaboration tools. Hygraph also offers advanced features like custom roles, rich text formatting, and project backups. For more, see security features and editor guides.

How does Hygraph ensure performance and reliability?

Hygraph uses Smart Edge Cache for faster content delivery and high-performance endpoints for reliability. The platform regularly improves its GraphQL API and provides practical advice for developers to optimize API usage. Learn more in the performance blog post.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. It offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. For details, see the security features page and security report.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is cloud-based, so all deployment, updates, and infrastructure maintenance are handled by Hygraph. Upgrades and new features are seamlessly integrated. Troubleshooting is supported via 24/7 chat, email, phone, Intercom chat, and extensive documentation. Enterprise customers receive a dedicated Customer Success Manager. See documentation for more.

Ease of Use & Onboarding

How easy is it to get started with Hygraph?

Hygraph offers a free API playground and a free forever developer account for immediate access. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources include webinars, live streams, and how-to videos. For details, see documentation and try Hygraph.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph's intuitive editor UI and accessibility for non-technical users. One user noted, "I'm not at all a technical guy, but I was able to start using it right away." Hygraph was recognized for "Best Usability" in Summer 2023. See customer reviews for more.

How long does it take to implement Hygraph?

Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines. The onboarding process is structured for efficiency. See Top Villas case study and Si Vale case study for details.

Support & Training

What support and training resources are available for Hygraph users?

Hygraph provides 24/7 support via chat, email, and phone, real-time Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager. See documentation and pricing for more.

Pain Points & Solutions

What common pain points does Hygraph solve for content teams?

Hygraph addresses operational inefficiencies (developer dependency, legacy tech stacks, content inconsistency), financial challenges (high costs, slow speed-to-market, scalability), and technical issues (schema evolution, integration, cache, localization, asset management). Solutions include a user-friendly interface, GraphQL-native architecture, content federation, and Smart Edge Cache. See CMS KPIs for metrics.

How does Hygraph differentiate itself in solving these pain points?

Hygraph stands out as the first GraphQL-native Headless CMS, offering flexibility, scalability, and integration capabilities. Its content federation, user-friendly tools, and enterprise-grade features set it apart from competitors. For more, see CMS KPIs and security features.

Use Cases & Customer Success

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries like ecommerce, automotive, technology, food and beverage, and manufacturing. It suits organizations modernizing legacy tech stacks, global enterprises needing localization, and businesses aiming for scalable digital experiences. See customer stories for examples.

Can you share some customer success stories with Hygraph?

Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. See more customer stories.

KPIs & Metrics

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, speed to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the CMS KPIs blog.

Vision & Mission

What is Hygraph's vision and mission?

Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. Its mission is rooted in trust, collaboration, ownership, customer focus, continuous learning, transparency, and action-first values. The product supports this vision through GraphQL-native architecture, content federation, Smart Edge Cache, and enterprise-grade features. See contact page for more.

Help teams manage content creation and approval in a clear and structured way
Hygraph
Docs

#Editor Guides

Our Editor guides offer information on how to use Hygraph to create content and collaborate with other people on your team.

These documents outline the basic navigation and key functions performed under the Editor role in Hygraph, including reviewing, editing, and publishing content to the site.

A Headless CMS differs from a traditional CMS in a variety of ways. The term headless comes from the idea of removing the “Head” or front end from the “Body” of the back end. Headless CMSs are essentially a content repository that make it accessible via API to any platform. Headless CMSs are inherently more flexible than traditional CMSs because since there is no assumption that a team is building a website, teams are able to build all sorts of products, from apps, to Alexa Skills, to LED Displays, or multiple of these at once.

Headless CMSs empower content teams to quickly create, modify, and upload content to their chosen project without the need of the development teams. Dev teams set up the project structure, called the schema, and content teams are able to take over and add content without needing Devs to make any further changes.

Headless CMSs speed up development of new projects and opens up a new realm of possibilities for creating new products or elements quickly.

#Section contents

This section offers a contents map to help you readily find what you're looking for.

#Basic navigation

This section contains documents that will help you easily navigate the Hygraph App.

DocumentContents
Access HygraphThis document contains information on how to log in and out of Hygraph.
App navigationThis document contains information on the different sections of the hygraph app. Please note that as an Editor you may not be able to see all sections, as this depends on project configuration.
Roles & permissionsThis document contains information on system roles and custom roles.
Project structureThis document contains information on what the Schema is and how this will impact your work.
Troubleshootinghis document contains a list of frequently reported issues and how to solve them.

#Content creation

This section covers all aspects of content creation that may be relevant to an Editor.

DocumentContents
The content editorThis document contains information on Hygraph's content editor, default and custom content views, as well as app views.
Create contentThis document contains a simplified step-by-step tutorial on content creation.
Edit contentThis document contains a step-by-step guide on how to access and edit already created content.
Review contentThis document contains information on the steps you need to follow if your role implies reviewing others' work.
Update contentThis document contains information on outdated content and how to update it.
Search contentThis document contains information on how to use the built in search tool in the content editor.
Filter contentThis document contains information on how to create filters to easily find content entries. It also covers how different filters display according to your Schema configuration, general filter conditions and step-by-step instructions on how to use system filters.
Localize contentThis document contains information on how to work with translations. It covers adding translations to an existing entry, adding translations to a new entry, and how to show and hide translations.
Publish contentThis document contains information about content publishing. It covers basic information on content stages, how to publish already created content, and scheduled publishing.
Delete contentThis document contains information on how to delete content both from the content table itself, as well as from inside the content entry.
Duplicate contentThis document contains information on how to duplicate content.
Field typesThis document contains information on how to work with all the different types of fields that you may find as an Editor in a content entry.
Conditional fieldsThis document contains information on how to work with conditional fields in the content form.

#Collaboration

This section covers our collaboration tools.

DocumentContents
NotificationsThis document contains information on how Hygraph notifications work.
CommentingThis document contains information on how to use the commenting tool when collaborating with other Editors.

#Other features

This section covers related information you may find useful.

DocumentContents
Content stagesThis document contains information on Hygraph's default content stages, using content staging to compare entry versions, and how to revert changes.
Content versionsThis document contains information on content versions, which allow you to view the evolution of the project's published content
Content releasesThis document contains information on how content releases work, how to create / edit / delete them, and their limits.
Configure columnsThis document contains information on how to customize the way the entry forms look in the content table.
Content WorkflowsThis document contains information on how to create workflows to manage content creation and approval through a clear, structured process.
WebhooksThis document contains basic information on what webhooks are and what they may be used for in your project.
Asset managerThis document contains information about the asset manager. Learn how to work with assets, how to upload assets, and how to create an asset entry.
Editor best practicesThis document contains a list of suggested Editor best practices.