Frequently Asked Questions
Editor Role & Navigation
What is the Editor role in Hygraph and what can editors do?
The Editor role in Hygraph is designed for users who create, review, edit, and publish content. Editors can navigate the Hygraph App, access content creation tools, collaborate with team members, and manage content workflows without needing developer intervention. For more details, see the Editor Guides Overview.
How do editors access and navigate the Hygraph App?
Editors can log in and out of Hygraph using the instructions in the Access Hygraph guide. The App Navigation guide explains the different sections of the app, noting that visibility depends on project configuration.
What are roles and permissions in Hygraph?
Hygraph supports system roles and custom roles, allowing granular access control for team collaboration. Editors can learn more in the Roles & Permissions guide.
How does the project structure (Schema) impact editors?
The project structure, called the Schema, defines how content is organized and managed. Editors can learn about its impact in the Project Structure guide.
Where can editors find troubleshooting help?
Editors can refer to the Troubleshooting guide for solutions to frequently reported issues.
Content Creation & Management
How do editors create, edit, and review content in Hygraph?
Editors can follow step-by-step tutorials in the Create Content and Edit Content guides. Reviewing content is covered in the Review Content guide.
How can editors update, search, filter, and localize content?
Editors can update outdated content using the Update Content guide. Searching and filtering are explained in the Search Content and Filter Content guides. Localization is covered in the Localize Content guide.
How do editors publish, delete, or duplicate content?
Publishing is explained in the Publish Content guide, including scheduled publishing. Deleting and duplicating content are covered in the Delete Content and Duplicate Content guides.
What are field types and conditional fields in Hygraph?
Editors can work with various field types and conditional fields, as explained in the Field Types and Conditional Fields guides.
Collaboration & Workflow
How do editors collaborate in Hygraph?
Editors can use notifications and commenting tools to collaborate, as described in the Notifications and Commenting guides.
What are content stages, versions, and releases?
Content stages, versions, and releases help editors manage the lifecycle of content. Guides on Content Stages, Content Versions, and Content Releases explain how to use these features.
How can editors customize their workspace?
Editors can customize the appearance of entry forms in the content table using the Configure Columns guide.
How do content workflows work in Hygraph?
Content workflows help teams manage content creation and approval through a clear, structured process. Learn more in the Content Workflows guide.
Features & Capabilities
What are the key features of Hygraph for editors?
Key features for editors include an intuitive UI, content federation, Smart Edge Cache for performance, granular permissions, asset management, localization, and collaboration tools. Hygraph also offers advanced features like custom roles, rich text formatting, and project backups. For more, see security features and editor guides.
How does Hygraph ensure performance and reliability?
Hygraph uses Smart Edge Cache for faster content delivery and high-performance endpoints for reliability. The platform regularly improves its GraphQL API and provides practical advice for developers to optimize API usage. Learn more in the performance blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. It offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. For details, see the security features page and security report.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is cloud-based, so all deployment, updates, and infrastructure maintenance are handled by Hygraph. Upgrades and new features are seamlessly integrated. Troubleshooting is supported via 24/7 chat, email, phone, Intercom chat, and extensive documentation. Enterprise customers receive a dedicated Customer Success Manager. See documentation for more.
Ease of Use & Onboarding
How easy is it to get started with Hygraph?
Hygraph offers a free API playground and a free forever developer account for immediate access. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources include webinars, live streams, and how-to videos. For details, see documentation and try Hygraph.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI and accessibility for non-technical users. One user noted, "I'm not at all a technical guy, but I was able to start using it right away." Hygraph was recognized for "Best Usability" in Summer 2023. See customer reviews for more.
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines. The onboarding process is structured for efficiency. See Top Villas case study and Si Vale case study for details.
Support & Training
What support and training resources are available for Hygraph users?
Hygraph provides 24/7 support via chat, email, and phone, real-time Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager. See documentation and pricing for more.
Pain Points & Solutions
What common pain points does Hygraph solve for content teams?
Hygraph addresses operational inefficiencies (developer dependency, legacy tech stacks, content inconsistency), financial challenges (high costs, slow speed-to-market, scalability), and technical issues (schema evolution, integration, cache, localization, asset management). Solutions include a user-friendly interface, GraphQL-native architecture, content federation, and Smart Edge Cache. See CMS KPIs for metrics.
How does Hygraph differentiate itself in solving these pain points?
Hygraph stands out as the first GraphQL-native Headless CMS, offering flexibility, scalability, and integration capabilities. Its content federation, user-friendly tools, and enterprise-grade features set it apart from competitors. For more, see CMS KPIs and security features.
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries like ecommerce, automotive, technology, food and beverage, and manufacturing. It suits organizations modernizing legacy tech stacks, global enterprises needing localization, and businesses aiming for scalable digital experiences. See customer stories for examples.
Can you share some customer success stories with Hygraph?
Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. See more customer stories.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, speed to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the CMS KPIs blog.
Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. Its mission is rooted in trust, collaboration, ownership, customer focus, continuous learning, transparency, and action-first values. The product supports this vision through GraphQL-native architecture, content federation, Smart Edge Cache, and enterprise-grade features. See contact page for more.