Frequently Asked Questions

Structured Content & Content Modeling

What is structured content and why is it important?

Structured content is data that is carefully organized into small, well-defined parts—such as titles, summaries, images, and dates—making it reusable and adaptable across any interface. This approach allows you to present information consistently on different platforms, reduces duplication, and minimizes errors. For example, an article about a historical event can have its title, date, main text, and images separated, enabling each element to be reused in different contexts like landing pages or galleries. Structured content also improves SEO by making it easier for search engines to index and rank your data. Source

How does content modeling relate to structured content?

Content modeling is the process of defining your structured content by creating templates or models that specify how content types should be organized, interconnected, and managed. While structured content focuses on organizing information into defined elements, content modeling establishes the rules and systems that guide that structure. Both are essential for creating a scalable and flexible project schema that grows with your business. Source

What are the main benefits of using structured content in Hygraph?

Structured content in Hygraph provides consistency across platforms, reusability of data, scalability, and flexibility for growth. It streamlines content creation and editing for editorial teams, allowing them to write content once and publish it everywhere. Errors can be fixed across all platforms with a single action, and consistent data presentation improves both editorial and end-user experiences. Additionally, structured content enhances SEO by making data easier for search engines to index and rank. Source

Features & Capabilities

What key features does Hygraph offer for structured content management?

Hygraph offers a GraphQL-native architecture, content federation, Smart Edge Cache for performance, custom roles for granular access control, rich text management, and project backups. It integrates with a growing number of apps to improve workflow efficiency and supports seamless management of data from diverse sources. Source, Source

How does Hygraph ensure high performance for content delivery?

Hygraph delivers exceptional performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for businesses with high traffic and global audiences. For more details, see the performance improvements blog.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. It offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. For more details, see the security features page and security report.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations looking to modernize legacy tech stacks, scale content operations, and deliver consistent digital experiences globally. Source

What problems does Hygraph solve for businesses?

Hygraph addresses operational inefficiencies (reducing developer dependency, streamlining workflows), financial challenges (lowering operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration, optimizing performance, and enhancing localization and asset management). Source, Source

Can you share some customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time-to-market managing over 20,000 product variations across 40+ markets via a single CMS. Samsung improved customer engagement by 15% with a scalable member platform. Stobag increased online revenue share from 15% to 70% after transitioning to a digital-first approach. Autoweb saw a 20% increase in website monetization. For more, see customer stories.

Technical Requirements & Implementation

How easy is it to get started with Hygraph?

Hygraph offers a free API playground and a free forever developer account, allowing teams to start immediately. The structured onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Extensive documentation, webinars, and how-to videos are available for self-paced learning. Source

How long does it take to implement Hygraph?

Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. The onboarding process is designed to be efficient and supportive. Source, Source

What training and support resources are available for new Hygraph users?

Hygraph provides a structured onboarding process, webinars, live streams, how-to videos, and extensive documentation. Real-time support is available via 24/7 chat, email, phone, and Intercom chat. Enterprise customers receive a dedicated Customer Success Manager. Community support is available via Slack. Source, Source

Security & Compliance

How does Hygraph protect customer data and ensure compliance?

Hygraph protects customer data through SOC 2 Type 2 and ISO 27001 certifications, GDPR compliance, granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. Enterprise-grade compliance features include dedicated hosting, custom SLAs, and transparent reporting. Security issues can be reported, and certified infrastructure details are available in the security report. Source

Support & Maintenance

What support and maintenance options does Hygraph provide?

Hygraph is a cloud-based platform, handling all deployment, updates, security, and infrastructure maintenance. Customers receive 24/7 support via chat, email, and phone, real-time troubleshooting via Intercom, and access to a community Slack channel. Enterprise customers have a dedicated Customer Success Manager. Training resources and extensive documentation are available for self-service. Source

Customer Experience & Usability

How do customers rate the ease of use of Hygraph?

Customers frequently praise Hygraph's intuitive editor UI, describing it as easy to set up and use—even for non-technical users. Hygraph was recognized for "Best Usability" in Summer 2023. Users appreciate custom app integration for content quality checks and instant feedback, and review titles highlight its flexibility and effectiveness for diverse teams. Source

KPIs & Metrics

What KPIs and metrics are associated with Hygraph's solutions?

Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. For more, see the CMS KPIs blog.

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

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#Structured content

#What is structured content?

Structured content is data that is carefully organized and broken into small, well-defined parts that can be used in any interface.

ReferencesReferences

When you develop your data as structured content, you essentially define its skeleton before writing the actual content. Once created, presenting it on different online surfaces becomes much easier, as each piece can be easily found and reused. Instead of having a long block of text, the information is divided into specific components, such as titles, summaries, images, and dates.

Let's think of an article about a historical event as an example to clarify this concept: Structured content would separate the title, event date, main text, and any related images or videos. In addition to the article itself, this setup allows the title to be displayed on a landing page, the date added to a timeline, and images shown in a gallery, all without needing to rewrite or duplicate anything.

#Structured content & content modeling

You can think of structured content and content modeling as sequential steps that you will work on while creating the schema for your project.

Structured content involves organizing and formatting information into defined elements like headings, sections, or metadata to make it reusable and easily adaptable across different platforms. This will be your first step: Taking your business knowledge and breaking it down into well-defined and easily manageable chunks.

Content modeling, on the other hand, is the process of defining your structured content by creating templates or models that specify how content types should be organized, interconnected, and managed. This will be your second step: Taking your structured content and modeling it into a cohesive and well-connected schema.

While structured content focuses on the organization of content, content modeling establishes the rules and systems that guide that structure. Both are complementary and necessary to create an efficient and usable project schema that will be scalable and flexible as your business grows and changes.

#Why use structured content?

Structured content offers several key advantages. Here are some of the most important ones.

It provides consistency to your content across your different platforms. Structured content can take any form on your frontend; it's just data! With this in mind, it’s completely reusable. For example, if you used structured content for your e-commerce, different bits and pieces of product data could be used for product landing pages, image galleries, new arrivals, and even your homepage. This would show consistent information across your online surfaces, reducing the need for duplication and minimizing potential errors.

Content reusabilityContent reusability

Structured content is scalable and flexible, supporting smooth growth by allowing for structural changes with minimal effort. For instance, your content could outgrow its initial blog form into a multi-channel portal, and not only would you easily deliver it to all the newly added channels, but would also be able to effortlessly update the structure by simply adding new elements to the structure, such as tags, categories, or content types.

Using structured content greatly improves the user experience of your editorial teams. It streamlines and simplifies the content creation and editing process. Your editors will write content only once, without the need to adapt it to your multiple channels, and likewise, errors can be fixed across all your platforms with a single action. Presenting consistent data on all your fronts will also improve the user experience of your customers, as they won't run the risk of doing a search that will show conflicting results due to outdated information.

Another important consideration is that search engines can easily index and rank structured data, which can enhance your SEO.

#Hygraph and structured content

Structured content + Hygraph means you're tapping into a powerful combination that can deliver content faster and more accurately, irrespective of the platform or channel. While speed is an obvious benefit in this context, it also has all the other advantages we listed above! - you’ll keep everything organized and scalable as your content grows while you manage it smoothly.

Hygraph and structured contentHygraph and structured content

Hygraph seamlessly integrates with an expanding number of apps, providing numerous tools to improve workflow efficiency. Additionally, its content federation capabilities allow you to maintain the agility of structured content while unifying and managing data from diverse sources.