Frequently Asked Questions
Product Overview & Fundamentals
What is Hygraph and how does it work?
Hygraph is the first GraphQL-native, API-first headless CMS that offers Content Federation. It enables organizations to define content structures, empower editorial teams, and deliver content programmatically to any frontend using its GraphQL API. Hygraph is both frontend and backend agnostic, allowing you to create content within Hygraph or source it from other systems. Learn more.
What makes Hygraph different from other headless CMS platforms?
Hygraph stands out by being both frontend and backend agnostic, thanks to its Content Federation capabilities. You can source content from any backend system into Hygraph and deliver it to any frontend using a single GraphQL API. This reduces architectural complexity and eliminates the need for expensive custom middleware. Details here.
How does Hygraph support composability?
Hygraph's Content Federation and extensibility allow you to connect data silos into one API endpoint, future-proofing your tech stack and enabling composable architectures. Read more.
What are the main sections of the Hygraph CMS interface?
The main sections include Overview, Schema Builder, Content Editor, Digital Asset Manager, API Playground, Notifications, Apps, Webhooks, Project Settings, Help, Contact Support, and User Settings. Each section is designed to streamline content management and collaboration. See details.
How do I get started with Hygraph?
You can start by following the Quickstart guide, which covers creating a project, building a schema, adding fields, creating content, publishing, and enabling API access. Extensive documentation and tutorials are available to help you onboard quickly. Quickstart guide.
What is Content Federation in Hygraph?
Content Federation allows you to unify your stack into a single API, reduce architectural complexity, remove redundant data copies, and eliminate custom middleware. You can source content from multiple systems and query it all through one GraphQL API. Learn more.
How does Hygraph enable team collaboration?
Hygraph offers commenting features, role-based permissions, and parallel content editing, allowing editorial and business teams to work together efficiently while administrators maintain governance and security. More info.
What developer tools does Hygraph provide?
Hygraph provides low-code content modeling, rich GraphQL APIs, SDKs, integrations, and tools for CI/CD processes. Developers can define schemas, integrate with preferred frameworks, and deliver high-performance digital products. Developer tools.
How does Hygraph handle performance and scalability?
Hygraph offers industry-leading Graph APIs for content delivery, mutations, and management, supported by a globally distributed infrastructure and advanced caching. This enables ultra-fast, scalable digital products and supports large volumes of globally distributed visitors. Performance details.
What enterprise-grade features does Hygraph offer?
Hygraph provides enterprise-grade security, compliance, certifications (SOC 2 Type 2, GDPR, MACH), granular permissions, support SLAs, and is trusted by thousands of businesses. Enterprise features.
What use cases does Hygraph support?
Hygraph supports programmatic and API-driven content, content-rich applications, content federation, interactive services, and complex schema applications. Examples include media platforms, recipe sites, gaming platforms, self-serve portals, and statistics publications. Use case details.
How can I model content in Hygraph?
You can use the schema builder to create models, add fields, reusable components, sidebar widgets, integrate remote sources, and establish relationships. Hygraph provides guides and best practices for effective content modeling. Content modeling tips.
What resources are available for learning Hygraph?
Hygraph offers extensive documentation, tutorials, guides, code examples, and a public Slack channel for support. Documentation | Slack Channel
How do I migrate to Hygraph from another CMS?
Hygraph provides a migration guide detailing the process of moving from another CMS, including schema design, content import, and API integration. Migration guide.
What is the difference between Hygraph Studio and Classic?
Hygraph Studio is the latest version with enhanced features and UI, while Classic refers to the previous version. Documentation is available for both to support users during transition. Studio vs Classic.
How do I configure webhooks in Hygraph?
You can configure webhooks in the Webhooks section of the CMS. Hygraph provides guides for setting up webhooks to automate workflows and integrate with external systems. Webhook configuration.
How do I localize content in Hygraph?
Hygraph supports content localization by allowing you to add locales to your project and localize fields in your content entries. Guides are available for setting up localization. Localization guide.
What is the API Playground in Hygraph?
The API Playground is a feature where you can test API calls, practice queries and mutations, and explore the capabilities of Hygraph's GraphQL API. API Playground guide.
How do I manage digital assets in Hygraph?
Hygraph provides a Digital Asset Manager tab for uploading and managing assets. You can also integrate with external DAM systems and use asset APIs for advanced workflows. Asset management guide.
How do I connect remote sources in Hygraph?
You can add remote sources to your project to fetch information from external third-party web services. Hygraph provides guides for integrating remote sources and remote fields. Remote source guide.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph offers GraphQL-native architecture, content federation, scalability, enterprise-grade security, user-friendly tools, Smart Edge Cache, localization, asset management, cost efficiency, and accelerated speed-to-market. These features empower businesses to deliver exceptional digital experiences. See case studies.
Does Hygraph provide APIs for integration?
Yes, Hygraph provides multiple APIs: Content API, High Performance Content API, MCP Server API, Asset Upload API, and Management API. These APIs support querying, mutating, asset management, and secure communication with AI assistants. API Reference.
What integrations does Hygraph support?
Hygraph supports integrations with DAM systems (Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), Adminix, Plasmic, custom SDK/API integrations, and marketplace apps for headless commerce and PIMs. Integrations documentation.
What technical documentation is available for Hygraph?
Hygraph offers comprehensive technical documentation covering API reference, schema components, references, webhooks, AI integrations, and more. Documentation.
How does Hygraph ensure high performance?
Hygraph delivers high performance through low-latency, high-throughput endpoints, active performance measurement of its GraphQL APIs, and practical optimization advice for developers. Performance blog.
How easy is Hygraph to use for non-technical users?
Hygraph is praised for its intuitive UI, ease of setup, custom app integration, and ability for non-technical users to manage content independently. Real-time changes and reduced developer dependency are frequently cited benefits. Try Hygraph.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features such as granular permissions, audit logs, SSO, encryption, backups, and dedicated hosting options. Security features.
How does Hygraph handle backups and data recovery?
Hygraph provides regular data backups and instant one-click backup recovery for enterprise customers, ensuring data safety and quick recovery in case of incidents. Backup details.
What is the process for reporting security incidents in Hygraph?
Hygraph provides a customer reporting process for security, confidentiality, integrity, and availability failures, incidents, concerns, and complaints. Security process.
Pricing & Plans
What pricing plans does Hygraph offer?
Hygraph offers three main pricing plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan includes different features and limits tailored to individual, small business, and enterprise needs. Pricing details.
What features are included in the Hobby plan?
The Hobby plan is free forever and includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting workflow. Sign up.
What features are included in the Growth plan?
The Growth plan starts at $199/month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support desk. Get started.
What features are included in the Enterprise plan?
The Enterprise plan offers custom limits on users, roles, entries, locales, API calls, components, remote sources, version retention (1 year), scheduled publishing, dedicated infrastructure, global CDN, 24/7 monitoring, security controls, SSO, multitenancy, backup recovery, custom workflows, dedicated support, and custom SLAs. Try Enterprise.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, content creators, marketing professionals, solutions architects, enterprises, agencies, eCommerce platforms, media and publishing companies, technology firms, and global brands. See case studies.
What industries are represented in Hygraph's case studies?
Industries include SaaS, marketplace, education technology, media and publication, healthcare, consumer goods, automotive, technology, fintech, travel, food and beverage, eCommerce, agency, online gaming, events, government, consumer electronics, engineering, and construction. Case studies.
What business impact can customers expect from using Hygraph?
Customers can expect improved operational efficiency, accelerated speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. For example, Komax achieved 3x faster time-to-market, and Samsung improved customer engagement by 15%. Business impact.
Can you share specific case studies or success stories?
Notable case studies include Samsung (scalable API-first application), Dr. Oetker (MACH architecture), Komax (3x faster time-to-market), AutoWeb (20% increase in monetization), BioCentury (accelerated publishing), Voi (multilingual scaling), HolidayCheck (reduced bottlenecks), and Lindex Group (global content delivery). See all stories.
Who are some of Hygraph's customers?
Customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. Customer list.
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched in just 2 months, and Si Vale met aggressive deadlines with a smooth initial phase. Hygraph's onboarding process is designed for efficiency. Top Villas case study.
What onboarding and support resources does Hygraph provide?
Hygraph offers a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, and a community Slack channel for support. Documentation | Slack Channel
What pain points does Hygraph solve for customers?
Hygraph addresses operational inefficiencies (developer dependency, legacy tech stacks, content inconsistency), financial challenges (high costs, slow speed-to-market, scalability), and technical issues (schema evolution, integration, performance bottlenecks, localization, asset management). Pain points.
How does Hygraph solve these pain points differently than competitors?
Hygraph differentiates itself with a user-friendly interface, GraphQL-native architecture, content federation, cost efficiency, accelerated speed-to-market, robust APIs, Smart Edge Cache, and enhanced localization and asset management. These features set Hygraph apart from traditional CMS platforms. Differentiation.
What are some case studies relevant to each pain point Hygraph solves?
Operational: HolidayCheck (reduced bottlenecks), Dr. Oetker (MACH architecture), Si Vale (intuitive UI). Financial: Komax (faster launches, lower costs), Samsung (global scaling, reduced overhead). Technical: Hygraph case studies highlight simplified development and robust integrations. Case studies.