Frequently Asked Questions
Asset Management in Hygraph
How do I add an asset entry in Hygraph?
To add an asset entry, navigate to the Assets tab of your project and click the + Add entry button at the top right corner of your screen. This allows you to add metadata to your asset, unlike the regular asset upload. The asset model in your project's schema determines what data you can include in each asset entry. For more details, see the official guide.
What is the 'Assets' model in Hygraph?
The Assets model is a core feature in Hygraph, added by default to every new project. It allows you to store images and other file types, and you can customize the asset model to include the metadata you need. For more information, see our documentation on working with assets.
What types of assets can I manage in Hygraph?
Assets in Hygraph include any digital files uploaded to the Digital Asset Manager (DAM), such as images, PDF files, or videos. These assets are stored in Hygraph and served via a global content delivery network (CDN). Learn more.
How does the Assets manager benefit my digital projects?
The Assets manager in Hygraph allows easy upload, transformation, and manipulation of assets, giving users more control over their digital projects. It presents default and custom views to help you access and manage your uploaded assets efficiently. See more.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. Key capabilities include operational efficiency (eliminating developer dependency, streamlining workflows), financial benefits (reducing costs, accelerating speed-to-market), technical advantages (GraphQL-native architecture, content federation), and unique features like Smart Edge Cache, custom roles, rich text formatting, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. See customer stories.
What performance features does Hygraph offer?
Hygraph delivers exceptional performance through features like Smart Edge Cache for faster content delivery, high-performance endpoints for reliability and speed, and measured GraphQL API performance with practical optimization advice for developers. Read more.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. It offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features. See security features.
How easy is Hygraph to use for non-technical users?
Hygraph is praised for its intuitive user interface, making it accessible for both technical and non-technical users. Customers report that it's "super easy to set up and use," and Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It's especially suited for organizations modernizing legacy tech stacks, global enterprises needing localization and asset management, and businesses aiming to deliver exceptional digital experiences. See customer stories.
What problems does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks), financial challenges (lowering costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, integrating third-party systems, optimizing performance, and improving localization and asset management). See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. Explore more customer stories.
Technical Requirements & Implementation
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their implementation. Hygraph offers a free API playground and a free forever developer account for immediate exploration. Read Top Villas case study.
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding. Teams can start immediately with the free API playground and developer account. The structured onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources and extensive documentation are available for step-by-step guidance. See documentation.
What training and technical support is available for Hygraph customers?
Hygraph offers a structured onboarding process, webinars, live streams, how-to videos, and extensive documentation. Support channels include 24/7 chat, email, phone, Intercom chat, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager (CSM). Access documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are handled by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API playground. Enterprise customers have access to a dedicated CSM. Learn more.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.
Support & Implementation
What customer service and support options are available after purchasing Hygraph?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. The onboarding process includes introduction calls, account provisioning, and technical/content kickoffs. See support resources.