Frequently Asked Questions

Product Overview & Getting Started

What is Hygraph and how does it work?

Hygraph is a Headless CMS that enables you to build digital experiences by connecting your backends, frontends, and services in harmony. It provides instant GraphQL Content APIs to create, enrich, unify, and deliver content across platforms. Learn more at Working with Hygraph.

How do I get started with Hygraph?

You can get started by following the Getting Started flow, which guides you through planning your content flow, designing and building content models, configuring reference fields and enumerations, adding components, connecting remote sources, creating and localizing content, and integrating with your frontend. Sign up for a free account at Hygraph Signup.

Is Hygraph easy to use for non-technical users?

Yes, Hygraph is praised for its intuitive and logical interface. Customers report that it is 'super easy to set up and use,' and even non-technical users can start using it right away. The platform is designed to be accessible for both technical and non-technical teams. Source: Customer Feedback.

How long does it take to implement Hygraph?

Hygraph is designed for rapid implementation. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Customers can get started quickly by signing up and using the documentation and onboarding guides. Source: Top Villas Case Study.

Features & Capabilities

What are the key features of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, scalability, instant GraphQL Content APIs, and a user-friendly interface. It supports content modeling, localization, versioning, scheduled publishing, asset management, webhooks, and more. For a full list, visit Hygraph Features.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at Hygraph API Reference.

What integrations does Hygraph support?

Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For more details, visit Hygraph Integrations.

How does Hygraph optimize content delivery performance?

Hygraph emphasizes optimized content delivery performance, which improves user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. Source: Performance Details.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Source: Security Features.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page.

Use Cases & Customer Success

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises looking to modernize, and brands aiming to scale, improve development velocity, or re-platform from traditional solutions. Source: ICPVersion2_Hailey.pdf.

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel and Hospitality (HolidayCheck), Media and Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness and Fitness. Source: Case Studies.

Can you share specific customer success stories?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories at Customer Success.

Who are some of Hygraph's customers?

Hygraph is trusted by Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at Hygraph Case Studies.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Source: Product Page.

How does Hygraph solve these pain points?

Hygraph provides an intuitive interface for non-technical users, modernizes legacy tech stacks with GraphQL-native architecture, ensures consistent branding with content federation, streamlines workflows to lower costs, accelerates speed-to-market, and simplifies development with tools for query management and schema evolution. Source: Product Page.

What KPIs and metrics are associated with the pain points Hygraph solves?

KPIs include time saved on content updates, system uptime, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. More details at CMS KPIs Blog.

Do the pain points solved by Hygraph differ by persona?

Yes. Developers benefit from reduced boilerplate code and streamlined queries; content creators and project managers gain independence from developers and improved user experience; business stakeholders see lower costs, easier scalability, and faster speed-to-market. Source: Product Page.

Technical Documentation & Developer Resources

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation. It covers building and deploying projects, API references, guides, tutorials, and more.

What developer guides are available?

Developer guides include creating content, working with content views, managing roles and permissions, using audit logs, configuring environments, and more. Access them at Hygraph Guides.

Where can I find documentation for content editors?

Documentation for content editors is available at Editor Guides, covering how to create, review, edit, and publish content, as well as collaborate with team members.

What improvements have been made to Hygraph's documentation?

Hygraph's documentation has been revamped for a cleaner look, consolidating API references and guides, and providing dedicated sections for developer-focused features like the Management SDK and UI Extensions. Source: Product Update.

Support & Implementation

What customer support is available after purchasing Hygraph?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. More details at Contact Page.

What training and technical support does Hygraph provide?

Hygraph provides onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Source: Contact Page.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access documentation and the community Slack channel for additional support. Source: Contact Page.

Competition & Differentiation

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and user-friendly interface. It empowers non-technical users, modernizes legacy systems, streamlines workflows, and supports global content management. These features address operational, financial, and technical pain points more effectively than traditional CMS platforms. Source: Product Page.

Why should a customer choose Hygraph over alternatives?

Customers should choose Hygraph for its unique GraphQL-native architecture, content federation, scalability, and ability to create impactful digital experiences while reducing costs and improving efficiency. Source: Product Page.

Help teams manage content creation and approval in a clear and structured way
Hygraph
Docs

#Working with Hygraph

Hygraph is the Headless CMS allowing you to build digital experiences the way you envisioned them - with all your backends, frontends, and services, working together in harmony.

Hygraph gives you instant GraphQL Content APIs to create, enrich, unify, and deliver your content across platforms.

#Getting started flow

You can get started with Hygraph by following the Getting Started flow which will walk you through:

#Content modeling

At the core of every project is the schema. It's important your schema is carefully structured, and designed modelled around the content you will be storing.

We've got a guide on the basics of content modeling, and how Hygraph gives you all the tools to structure your content.

Learn more about content modeling

#Going beyond the basics

Once you've completed our getting started tutorial, you will want to explore our growing list of code examples, tutorials, and more.

#What is a headless CMS?

If you're new to the concept of Headless CMS then you should read our academy article. It'll take less than 5 minutes.

#Section contents

This section offers a contents map to help you readily find what you're looking for.

#Project guides

DocumentContents
Project informationContains information about managing your project's global information. In this document you will find information about your project details, how to clone a project, share it or delete it.
EnvironmentsContains information about managing your project's environments. In this document you will find information about creating, switching and deleting environments, as well as promoting an environment to master.
Multiple environmentsContains information about working with multiple environments, such as the reasons to do this, setting up a development environment, maintaining changes that happened while in development, and promoting an environment to master.
Roles and permissionsContains information about managing the roles and permissions of your project. In this document you will find information about system and custom roles, adding and removing users to roles, and examples on different setups for your project.
Audit logsContains information about working with audit logs, which allow you to see all changes inside your project. In this document you will find information about accessing audit logs, event fields, logged resources, logged actions, and filtering logs.
Configuring content stagesLearn about how system content stages work, and how to configure custom ones.
Display settingsContains information about the display settings that editors can use to alter the width of the fields when editing content, as well as collapse, or expand all fields for focusing viewing.
Update your passwordContains information about how to update your password.
Update billingContains information about how to update your billing information.
Clone your projectContains information about how to clone your project. In this document you will also find some additional information on cloning limitations.
Share your projectContains information about how to share your existing project's master environment as a template with others.
LocalesContains information about managing your project's locales.
Team membersContains information about managing team members in a project.
Collaborator viewContains information about our Collaborator view feature, which shows you in real time all users who are viewing an entry.
Content workflowsContains information about our Content Workflows feature, which help teams manage content creation and approval in a clear and structured way.
CommentingContains information about our commenting feature. In this document you will find information about notifications and comments.

#Schema guides

DocumentContents
Command menuContains information about using the command menu feature for keyboard navigation.
ComponentsContains information about components, which are a predefined set of fields that can be reused across models and content entries. In this document you will find information on how to create and add components to a field, how to use components in content entries, how to query components, how to create and use nested components, and how to decide between components and relations.
ReferencesContains information about the configuration of reference fields, and the different types available.
Components or referencesContains information that can help you decide whether to use a component or a reference in your project schema.
EnumerationsContains information about working with enumerations, which can be used to group values within a type. In this document you will find information on creating, adding, deleting, and using enumerations.
TaxonomiesContains information about working with taxonomies, which can be used to define hierarchical structures for content classification. In this document you will find information on creating, adding, deleting, and using taxonomies.
Live previewContains information about working with the live preview feature to preview content in your frontend before it's published.
Preview URLsContains information about working with preview URLs, which are automatically generated links that allow you to preview content in your frontend before it's published. In this document you will find information on how to create, define, and delete a preview URL.
Remote sourcesContains information about Remote Sources, which is our content federation utility. With Remote sources, it's possible to add content from other systems and sources to the Hygraph API without having to migrate the content itself.
Remote content & dataContains information about using remote fields to fetch external data. Use this document to learn about remote fields in the context of a regular model, and top level remote fields, which fetch data unrelated to Hygraph.
Reserved termsContains a list of reserved terms. Attempting to use these terms will result in a warning, informing you that you must use a different word instead.
Slug fieldContains information about working with the slug field. In this document you will find information on how to configure the slug field to be generated from other field values in your model.
Conditional fieldsContains information about working with conditional fields. In this document you will find information on how to configure conditional visibility for the fields in your schema.

#Content guides

DocumentContents
Accessing contentContains information about accessing created content.
Configuring columnsContains information about configuring columns in order to declutter your content views by hiding information that is not relevant to you.
Searching for contentContains information about using the search feature in our content.
Using filtersContains information about using filters in order to restrict the content shown by specific parameters.
Content viewsContains information about default and custom content views. In this document you will find information on how to update default views, how to create/edit/delete/organise custom views, and how to create/edit/delete view groups.
Creating contentContains information about creating content as well as connecting related content.
Updating contentContains information about updating content as well as sorting related content.
Deleting contentContains information about deleting content as well as removing related content.
Duplicating contentContains information about duplicating content and relations.
Publishing contentContains information about publishing content. You will also find information on outdated content and on editing published content.
Content stagesContains information about Hygraph's default content stages and about creating custom workflows using content stages.
Versioning contentContains information about versioning content, which allows you to view the evolution of the project's published content.
Content localizationContains information about content localization, which is supported as a core feature in Hygraph. In this document you will find information on adding translations and showing/hiding fields.
Scheduled publishingContains information about scheduling content to be published or unpublished. In this document you will find information on how to schedule items or releases, how to create a release, and scheduling limitations.
Customize sidebarContains information about customizing your sidebar by adding, removing or reordering widgets.
Rich Text editorContains information about Hygraph's Rich Text editor, which provides great flexibility when it comes to creating, editing, and manipulating content entries showcasing text and images.

#Asset guides

DocumentContents
Add asset entryContains information about adding asset entries, which allows adding metadata to your asset.
Upload assetContains step by step information about the asset upload process.
Work with assetsContains information about working with assets.

#Webhooks

DocumentContents
OverviewContains general information about the use of webhooks with Hygraph, such as configuring webhooks, viewing logs, and editing or deleting webhooks.
Deploy your Vercel projectContains all the necessary information to deploy your Vercel project using webhooks.
Deploy your Gatsby projectContains all the necessary information to deploy your Gatsby project using webhooks.