Frequently Asked Questions
Product Overview & Getting Started
What is Hygraph and how does it work?
Hygraph is a Headless CMS that enables you to build digital experiences by connecting your backends, frontends, and services in harmony. It provides instant GraphQL Content APIs to create, enrich, unify, and deliver content across platforms. Learn more at Working with Hygraph.
How do I get started with Hygraph?
You can get started by following the Getting Started flow, which guides you through planning your content flow, designing and building content models, configuring reference fields and enumerations, adding components, connecting remote sources, creating and localizing content, and integrating with your frontend. Sign up for a free account at Hygraph Signup.
Is Hygraph easy to use for non-technical users?
Yes, Hygraph is praised for its intuitive and logical interface. Customers report that it is 'super easy to set up and use,' and even non-technical users can start using it right away. The platform is designed to be accessible for both technical and non-technical teams. Source: Customer Feedback.
How long does it take to implement Hygraph?
Hygraph is designed for rapid implementation. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Customers can get started quickly by signing up and using the documentation and onboarding guides. Source: Top Villas Case Study.
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability, instant GraphQL Content APIs, and a user-friendly interface. It supports content modeling, localization, versioning, scheduled publishing, asset management, webhooks, and more. For a full list, visit Hygraph Features.
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at Hygraph API Reference.
What integrations does Hygraph support?
Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For more details, visit Hygraph Integrations.
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, which improves user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. Source: Performance Details.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Source: Security Features.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page.
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises looking to modernize, and brands aiming to scale, improve development velocity, or re-platform from traditional solutions. Source: ICPVersion2_Hailey.pdf.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel and Hospitality (HolidayCheck), Media and Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness and Fitness. Source: Case Studies.
Can you share specific customer success stories?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories at Customer Success.
Who are some of Hygraph's customers?
Hygraph is trusted by Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at Hygraph Case Studies.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Source: Product Page.
How does Hygraph solve these pain points?
Hygraph provides an intuitive interface for non-technical users, modernizes legacy tech stacks with GraphQL-native architecture, ensures consistent branding with content federation, streamlines workflows to lower costs, accelerates speed-to-market, and simplifies development with tools for query management and schema evolution. Source: Product Page.
What KPIs and metrics are associated with the pain points Hygraph solves?
KPIs include time saved on content updates, system uptime, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. More details at CMS KPIs Blog.
Do the pain points solved by Hygraph differ by persona?
Yes. Developers benefit from reduced boilerplate code and streamlined queries; content creators and project managers gain independence from developers and improved user experience; business stakeholders see lower costs, easier scalability, and faster speed-to-market. Source: Product Page.
Technical Documentation & Developer Resources
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation. It covers building and deploying projects, API references, guides, tutorials, and more.
What developer guides are available?
Developer guides include creating content, working with content views, managing roles and permissions, using audit logs, configuring environments, and more. Access them at Hygraph Guides.
Where can I find documentation for content editors?
Documentation for content editors is available at Editor Guides, covering how to create, review, edit, and publish content, as well as collaborate with team members.
What improvements have been made to Hygraph's documentation?
Hygraph's documentation has been revamped for a cleaner look, consolidating API references and guides, and providing dedicated sections for developer-focused features like the Management SDK and UI Extensions. Source: Product Update.
Support & Implementation
What customer support is available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. More details at Contact Page.
What training and technical support does Hygraph provide?
Hygraph provides onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Source: Contact Page.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access documentation and the community Slack channel for additional support. Source: Contact Page.
Competition & Differentiation
How does Hygraph differentiate itself from other CMS platforms?
Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and user-friendly interface. It empowers non-technical users, modernizes legacy systems, streamlines workflows, and supports global content management. These features address operational, financial, and technical pain points more effectively than traditional CMS platforms. Source: Product Page.
Why should a customer choose Hygraph over alternatives?
Customers should choose Hygraph for its unique GraphQL-native architecture, content federation, scalability, and ability to create impactful digital experiences while reducing costs and improving efficiency. Source: Product Page.