Frequently Asked Questions
Asset Uploading & Management
How do I upload an asset to my Hygraph project?
To upload an asset in Hygraph, navigate to the Assets tab of your project and click the Upload button at the top right corner of your screen. You can drag and drop files or browse them from your computer. The system allows you to select multiple assets, which will be displayed as thumbnails before uploading. For more details, see the official documentation.
What types of assets can I upload and manage in Hygraph?
Hygraph's Digital Asset Manager (DAM) allows you to upload and manage various digital files, including images, PDF files, and videos. These assets are stored securely in Hygraph and served via a global content delivery network (CDN). For more information, visit the Assets documentation.
What is the Assets manager in Hygraph?
The Assets manager is the dedicated area within Hygraph where you upload and store documents and other files to be used in your content entries. It provides default and custom views to help you access and manage your uploaded assets efficiently. Learn more in the project walkthrough.
What is the 'Assets' model in Hygraph?
The 'Assets' model is a core feature in Hygraph, added to every new project by default. It allows you to store images and other file types for use in your content. For more details, see our documentation on working with assets.
How do asset management tools benefit digital projects?
Asset management tools in Hygraph allow easy upload, transformation, and manipulation of assets, giving users more control over their digital projects. This streamlines workflows and enhances the quality and consistency of digital content. Popular integrations include Filestack and Fastly. Source: Hygraph Blog.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. Key capabilities include operational efficiency, financial benefits, technical advantages, and unique features such as Smart Edge Cache, custom roles, rich text formatting, and project backups. Proven results include Komax achieving a 3X faster time-to-market and Samsung improving customer engagement by 15%. Source: Customer Stories.
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks), financial challenges (reducing costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, and improving localization and asset management). Source: CMS KPIs Blog.
How does Hygraph differentiate itself in solving pain points?
Hygraph stands out as the first GraphQL-native Headless CMS, offering unparalleled flexibility, scalability, and integration capabilities. Its focus on content federation, user-friendly tools, and enterprise-grade features ensures businesses can deliver exceptional digital experiences at scale. Source: Hailey Feed - PMF Research.xlsx.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform. For more details, visit the security features page.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), regular backups, and a process for reporting security issues. Enterprise-grade compliance features include dedicated hosting, custom SLAs, and support for GDPR and CCPA regulations. Source: Hygraph Security Features.
Performance & Reliability
How does Hygraph ensure high performance for content management and delivery?
Hygraph delivers exceptional performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for businesses with high traffic and global audiences. For more details, see the performance improvements blog post.
Ease of Use & Onboarding
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, and technical/content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation at Hygraph Documentation. Source: Try Hygraph.
What feedback have customers given about Hygraph's ease of use?
Customers frequently praise Hygraph's intuitive editor UI, accessibility for non-technical users, and custom app integration for content quality checks. Hygraph was recognized for "Best Usability" in Summer 2023. Source: Try Hygraph.
Support & Implementation
What support and training resources are available for Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and a structured onboarding process. Source: Hygraph Documentation.
How long does it take to implement Hygraph?
Implementation timelines vary by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's onboarding process and resources help teams start quickly. Source: Top Villas Case Study.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, handling all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API Playground. Enterprise customers receive a dedicated Customer Success Manager. Source: manual.
Use Cases & Target Audience
Who is the target audience for Hygraph?
Hygraph is designed for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is ideal for organizations modernizing legacy tech stacks, global enterprises needing localization, asset management, and content federation. Source: ICPVersion2_Hailey.pdf.
Can you share some customer success stories with Hygraph?
Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Hygraph Customer Stories.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, see the CMS KPIs blog.