Frequently Asked Questions

Webhooks in Hygraph

How do I configure webhooks in Hygraph?

To configure webhooks in Hygraph, navigate to Project Settings > AI & Automation > Webhooks. Click Add webhook and fill in the required fields: Name, Description (optional), Include payload, HTTP Method (POST, DELETE, GET, PUT), URL (from the connected app), Secret key (optional for payload signing), Triggers (Models, Stages, Actions, Sources), and Headers (key-value pairs for authentication). For detailed steps, refer to the webhooks configuration guide. Note: Some endpoints require authentication using API Keys, which can be set in headers. Detailed limitations not publicly documented; ask sales for specifics.

How can I view webhook logs in Hygraph?

To view webhook logs, go to Project Settings > AI & Automation > Webhooks and click View logs next to the desired webhook. The logs screen displays activity from the last 7 days, and clicking a log item reveals its details. For more information, see the webhook logs documentation. Note: Log retention is limited to 7 days; longer-term monitoring may require external solutions.

How do I enable or disable a webhook in Hygraph?

You can check a webhook's status (Active or Inactive) next to its name on the webhook card. To enable or disable, use the context menu and select Pause or Resume. For more details, see the webhook status documentation. Note: Disabling a webhook pauses its triggers; ensure you review dependencies before pausing.

How can I edit or delete a webhook in Hygraph?

To edit or delete a webhook, click the context menu on the webhook card and select Edit or Delete. Editing allows you to update fields such as triggers, headers, and secret keys. For more information, see the webhook edit/delete guide. Note: Deleting a webhook is irreversible; ensure you have backups if needed.

Where can I find technical documentation for webhooks and related APIs?

Technical documentation for webhooks is available in the webhooks overview and the API Reference document on webhooks. For broader API usage, see the API Reference documentation. Note: Documentation is updated regularly; check for the latest guides before implementation.

Features & Capabilities

What are the key features of Hygraph?

Hygraph offers a GraphQL-native Headless CMS, content federation (integrating multiple data sources without duplication), enterprise-grade security and compliance (SOC 2 Type 2, ISO 27001, GDPR), Smart Edge Cache for performance, localization, granular permissions, and integrations with DAM, hosting, commerce, and translation platforms. It also provides user-friendly tools for non-technical users and structured onboarding resources. Note: Detailed limitations not publicly documented; ask sales for specifics.

What integrations are available with Hygraph?

Hygraph supports integrations with Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot (DAM), Netlify, Vercel (hosting), Akeneo (PIM), Adminix, Plasmic, BigCommerce (commerce), and EasyTranslate (translation). For a full list, visit Hygraph's Marketplace. Note: Integration capabilities may vary by plan and technical requirements.

Does Hygraph provide APIs for developers?

Yes, Hygraph offers multiple APIs: GraphQL Content API (for querying/manipulating content), Management API (for project structure via Management SDK), Asset Upload API (for uploading assets), and MCP Server API (for secure AI assistant communication). For details, see the API Reference documentation. Note: API usage may require authentication and permissions; review documentation for specifics.

How does Hygraph perform in terms of speed and reliability?

Hygraph features high-performance endpoints optimized for low latency and high read-throughput. The read-only cache endpoint delivers 3-5x latency improvement. Performance is actively measured, with practical advice available in the GraphQL Report 2024. Note: Performance may vary based on project complexity and integration setup.

Security & Compliance

What security and compliance certifications does Hygraph hold?

Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. Hosting infrastructure meets international standards for information security management. For more details, visit Hygraph's Secure Features page. Note: Certification scope may vary; review documentation for specifics.

What security features are available in Hygraph?

Hygraph offers granular permissions, SSO integrations (OIDC/LDAP/SAML), audit logs, encryption (in transit and at rest), regular backups with one-click recovery, secure API policies (custom origin, IP firewalls), and SSL certificates for all endpoints. For more details, see Hygraph's Secure Features page. Note: Some features may require enterprise plans; check plan details for eligibility.

Implementation & Onboarding

How long does it take to implement Hygraph?

Implementation timelines vary by project complexity. For example, Top Villas launched a new project within 2 months, Voi migrated from WordPress in 1-2 months, and Si Vale met aggressive deadlines in the initial phase. Onboarding is supported by structured calls, account provisioning, technical kickoffs, and extensive documentation. Note: Complex integrations may require additional time; consult with Hygraph for estimates.

How easy is it to start using Hygraph?

Hygraph is designed for easy onboarding, with resources including a free signup (signup page), structured onboarding, extensive documentation, starter projects, Slack community, and training webinars. Both developers and non-technical users can quickly adopt the platform. Note: Some advanced features may require technical expertise; review documentation for guidance.

Use Cases & Customer Proof

Who can benefit from using Hygraph?

Hygraph is suitable for developers, content creators, product managers, and marketing professionals. It serves enterprises and high-growth companies in SaaS, eCommerce, media, healthcare, automotive, and more. For industry-specific case studies, see Hygraph's case studies page. Note: Teams with highly specialized legacy workflows may require custom integration; consult Hygraph for fit assessment.

What business impact can customers expect from using Hygraph?

Customers report faster time-to-market (Komax: 3X faster), improved engagement (Samsung: 15% increase), cost reduction, enhanced content consistency, and scalability. AutoWeb saw a 20% increase in website monetization; Voi scaled multilingual content across 12 countries and 10 languages. For more, see Hygraph's case studies. Note: Results may vary by implementation; review case studies for context.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph's intuitive interface, quick adaptability, user-friendly setup, and accessibility for non-technical users. Sigurður G. (CTO) noted the UI is intuitive; Anastasija S. (Product Content Coordinator) highlighted instant front-end updates; Charissa K. (Senior CMS Specialist) described it as fast to comprehend and localize. Note: Some advanced workflows may require technical expertise; review documentation for guidance.

Can you share specific case studies or customer success stories?

Yes. Notable examples include Samsung (15% improved engagement), Dr. Oetker (enhanced digital experience), Komax (3x faster time to market), AutoWeb (20% increase in monetization), BioCentury (accelerated publishing), Voi (multilingual scaling), HolidayCheck (reduced developer bottlenecks), and Lindex Group (accelerated global delivery). For details, visit Hygraph's case studies page. Note: Outcomes depend on project scope and implementation.

Technical Documentation & Support

Where can I find technical documentation for Hygraph?

Technical documentation is available at Hygraph Documentation, including API reference, schema components, getting started guides, classic docs, integration guides, and AI features. For webhooks, see webhooks overview. Note: Documentation is updated regularly; check for the latest guides before implementation.

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

Docs

Docs updateYou are currently reading the Studio Docs. If you were looking for the Classic Docs check here

Classic Docs

#Webhooks overview

#Overview

This document shares general information about the use of webhooks with Hygraph, such as configuring webhooks, viewing logs, and editing or deleting webhooks.

For specific information about the use of webhooks with external apps, please access the corresponding guide using the left side navigation menu.

Are you looking for our API Reference?

Check out our API Reference document on webhooks

#Configure webhooks

To configure webhooks, follow these steps:

Add a webhook

In your project, navigate to Project Settings > AI & Automation > Webhooks.
Click Add webhook.
The Add webhook screen will display. Complete the following information:
- Name: Name for your webhook.
- Description: Description for your webhook. Optional field.
- Include payload: Select this checkbox to allow applications to send and receive data packets.
- Method: Dropdown menu that allows you to select an HTTP method from a list. You can select POST, DELETE, GET or PUT.
- URL: Webhook URL. This is information that you will get from the connected app. Please check the corresponding guide for specific information about this.
- Secret key: You can optionally add a secret key to sign the payload of your webhook. The secret key allows the other end to check that the source is genuine. You can use this to verify requests and, for instance, avoid triggering deploys from unknown sources.
- Triggers: This is where you select which Models, Stages, Actions and Sources should trigger your webhook. Each item has a dropdown menu, where you can select one or more options. Selecting none acts as a wildcard, then all models will trigger the webhook. This document contains some more information on triggers.
- Headers: Here you can configure your headers by adding additional Key and Value data, then clicking + Add. You can add multiple key-value sets, and you can delete the ones you added by selecting the Remove option in the context menu. Some endpoints require authentication using API Keys, which could be set here. Webhook headers

#View webhook logs

In your project, navigate to Project Settings > AI & Automation > Webhooks.
Click View logs next to the webhook for which you want to check logs.

The logs screen will display as a result. This screen allows you to monitor the recent activity of your webhook from the last 7 days.

Clicking on a log item displays its details:

Webhook logs

#Disable or enable a webhook

Webhook status

You can see whether a webhook is set to Active or Inactive next to its name on the webhook card.

Disable a webhook

To disable or enable a webhook, use the context menu and select Pause / Resume.

#Edit or delete a webhook

Webhook - Edit and delete icons

Click on the context menu and select Delete to delete the webhook, or on Edit to edit its details. You can learn more about each of the fields you can edit here.

Docs

Docs updateYou are currently reading the Studio Docs. If you were looking for the Classic Docs check here

Classic Docs

#Webhooks overview

#Overview

This document shares general information about the use of webhooks with Hygraph, such as configuring webhooks, viewing logs, and editing or deleting webhooks.

For specific information about the use of webhooks with external apps, please access the corresponding guide using the left side navigation menu.

Are you looking for our API Reference?

Check out our API Reference document on webhooks

#Configure webhooks

To configure webhooks, follow these steps:

Add a webhook

In your project, navigate to Project Settings > AI & Automation > Webhooks.
Click Add webhook.
The Add webhook screen will display. Complete the following information:
- Name: Name for your webhook.
- Description: Description for your webhook. Optional field.
- Include payload: Select this checkbox to allow applications to send and receive data packets.
- Method: Dropdown menu that allows you to select an HTTP method from a list. You can select POST, DELETE, GET or PUT.
- URL: Webhook URL. This is information that you will get from the connected app. Please check the corresponding guide for specific information about this.
- Secret key: You can optionally add a secret key to sign the payload of your webhook. The secret key allows the other end to check that the source is genuine. You can use this to verify requests and, for instance, avoid triggering deploys from unknown sources.
- Triggers: This is where you select which Models, Stages, Actions and Sources should trigger your webhook. Each item has a dropdown menu, where you can select one or more options. Selecting none acts as a wildcard, then all models will trigger the webhook. This document contains some more information on triggers.
- Headers: Here you can configure your headers by adding additional Key and Value data, then clicking + Add. You can add multiple key-value sets, and you can delete the ones you added by selecting the Remove option in the context menu. Some endpoints require authentication using API Keys, which could be set here. Webhook headers

#View webhook logs

In your project, navigate to Project Settings > AI & Automation > Webhooks.
Click View logs next to the webhook for which you want to check logs.

The logs screen will display as a result. This screen allows you to monitor the recent activity of your webhook from the last 7 days.

Clicking on a log item displays its details:

Webhook logs

#Disable or enable a webhook

Webhook status

You can see whether a webhook is set to Active or Inactive next to its name on the webhook card.

Disable a webhook

To disable or enable a webhook, use the context menu and select Pause / Resume.

#Edit or delete a webhook

Webhook - Edit and delete icons

Click on the context menu and select Delete to delete the webhook, or on Edit to edit its details. You can learn more about each of the fields you can edit here.

Docs

Docs updateYou are currently reading the Studio Docs. If you were looking for the Classic Docs check here

Classic Docs

#Webhooks overview

#Overview

This document shares general information about the use of webhooks with Hygraph, such as configuring webhooks, viewing logs, and editing or deleting webhooks.

For specific information about the use of webhooks with external apps, please access the corresponding guide using the left side navigation menu.

Are you looking for our API Reference?

Check out our API Reference document on webhooks

#Configure webhooks

To configure webhooks, follow these steps:

Add a webhook

In your project, navigate to Project Settings > AI & Automation > Webhooks.
Click Add webhook.
The Add webhook screen will display. Complete the following information:
- Name: Name for your webhook.
- Description: Description for your webhook. Optional field.
- Include payload: Select this checkbox to allow applications to send and receive data packets.
- Method: Dropdown menu that allows you to select an HTTP method from a list. You can select POST, DELETE, GET or PUT.
- URL: Webhook URL. This is information that you will get from the connected app. Please check the corresponding guide for specific information about this.
- Secret key: You can optionally add a secret key to sign the payload of your webhook. The secret key allows the other end to check that the source is genuine. You can use this to verify requests and, for instance, avoid triggering deploys from unknown sources.
- Triggers: This is where you select which Models, Stages, Actions and Sources should trigger your webhook. Each item has a dropdown menu, where you can select one or more options. Selecting none acts as a wildcard, then all models will trigger the webhook. This document contains some more information on triggers.
- Headers: Here you can configure your headers by adding additional Key and Value data, then clicking + Add. You can add multiple key-value sets, and you can delete the ones you added by selecting the Remove option in the context menu. Some endpoints require authentication using API Keys, which could be set here. Webhook headers

#View webhook logs

In your project, navigate to Project Settings > AI & Automation > Webhooks.
Click View logs next to the webhook for which you want to check logs.

The logs screen will display as a result. This screen allows you to monitor the recent activity of your webhook from the last 7 days.

Clicking on a log item displays its details:

Webhook logs

#Disable or enable a webhook

Webhook status

You can see whether a webhook is set to Active or Inactive next to its name on the webhook card.

Disable a webhook

To disable or enable a webhook, use the context menu and select Pause / Resume.

#Edit or delete a webhook

Webhook - Edit and delete icons

Click on the context menu and select Delete to delete the webhook, or on Edit to edit its details. You can learn more about each of the fields you can edit here.