Frequently Asked Questions
Webhooks & Integration
How do I deploy my Vercel project using Hygraph webhooks?
To deploy your Vercel project with Hygraph webhooks, first create a deploy hook in your Vercel project's Git settings. Specify the hook name and the Git branch for deployment. Copy the generated URL, then configure a new webhook in your Hygraph project by pasting the Vercel deploy hook URL. Set up triggers for specific content models, stages (e.g., Published), and actions. When you publish content in Hygraph, the webhook will trigger a new deployment in Vercel. For detailed steps, see the official guide.
Are Hygraph webhooks environment specific?
Yes, Hygraph webhooks are environment specific. Their configuration applies per environment, so if your project uses multiple environments, you need to configure webhooks for each one as needed.
Can I trigger deployments for specific content stages or models?
Yes, you can configure Hygraph webhooks to trigger deployments for specific content models and stages. For example, you can set the webhook to trigger only when content is published to the 'Published' stage, or for certain models. This allows for granular control over when deployments occur.
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers a range of features including Smart Edge Cache for fast content delivery, content federation to integrate data from multiple sources, rich text formatting, custom roles for granular access control, project backups, and a GraphQL-native architecture. These features help streamline workflows, improve performance, and support scalability. Learn more at Hygraph Features.
How does Hygraph ensure high performance for content delivery?
Hygraph delivers high performance through its Smart Edge Cache, which accelerates content delivery for global audiences, and high-performance endpoints that ensure reliability and speed. The platform also provides practical advice for developers to optimize GraphQL API usage. For more details, see the performance improvements blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data protection. For more details, visit the security features page and security report.
What security features are available in Hygraph?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. These features help protect customer data and support regulatory requirements. Learn more at Hygraph Security.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a Free Forever Developer Account for developers, self-service plans such as the Growth Plan at $299/month ($199/month billed annually), and custom enterprise pricing starting at $900/month. Plans include 1,000 entries, with add-ons available for additional entries, locales, API calls, asset traffic, and content stages. For full details, visit the Hygraph Pricing Page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It is especially suited for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver global digital experiences. See case studies for examples.
What business impact can customers expect from Hygraph?
Customers can expect improved speed-to-market (e.g., Komax achieved 3x faster launches), enhanced customer engagement (Samsung saw a 15% increase), increased online revenue (Stobag grew from 15% to 70%), and reduced operational costs. Hygraph supports scalability and future-proofing for evolving business needs. See more success stories at Hygraph Case Studies.
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (reducing developer dependency, streamlining workflows), financial challenges (lowering costs, accelerating launches), and technical issues (simplifying schema evolution, improving integrations, resolving cache and localization challenges). These solutions help businesses modernize their content management and deliver better digital experiences. See customer stories for real-world examples.
Can you share specific case studies or success stories?
Yes. Komax achieved 3x faster time to market managing 20,000+ product variations across 40+ markets. Samsung improved customer engagement by 15%. Stobag increased online revenue share from 15% to 70%. AutoWeb saw a 20% increase in website monetization. For more, visit Hygraph Case Studies.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a Free API Playground and Free Forever Developer Account for immediate access. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation at Hygraph Documentation.
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during initial implementation. The platform is designed for quick onboarding and immediate use. See Top Villas case study for details.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI and accessibility for non-technical users. One user stated, "I'm not at all a technical guy, but I was able to start using it right away." Hygraph was recognized for "Best Usability" in Summer 2023. Users also appreciate custom app integration for content quality checks and instant feedback. See more at Try Hygraph.
Support & Maintenance
What customer service and support options are available?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. The onboarding process is structured for a smooth start. See Hygraph Documentation and Enterprise CMS for more.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is cloud-based, so all deployment, updates, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API Playground. Enterprise customers receive a dedicated Customer Success Manager. See Hygraph Documentation for details.
Competition & Comparison
Why choose Hygraph over other headless CMS solutions?
Hygraph stands out with its GraphQL-native architecture, Smart Edge Cache, content federation, rich text formatting, custom roles, and project backups. It offers lower total cost of ownership, scalability, and proven business results (e.g., Komax 3x faster launches, Samsung 15% engagement increase). Hygraph is developer-friendly, secure, and provides dedicated support. See customer stories for more.
Industries & Customers
What industries are represented in Hygraph's case studies?
Hygraph's case studies cover ecommerce (Si Vale, Burrow), automotive, staffing, food and beverage (Dr. Oetker), technology (Samsung), manufacturing (Komax), transportation (Voi), and science (German Chemist Society). See all examples at Hygraph Case Studies.
Who are some of Hygraph's customers?
Notable customers include Komax, AutoWeb, Dr. Oetker, Samsung, Stobag, and Burrow. These organizations have achieved measurable results such as faster launches, increased engagement, and higher revenue. For more, visit Hygraph Case Studies.