Frequently Asked Questions

Webhooks & Integration

How do I deploy my Vercel project using Hygraph webhooks?

To deploy your Vercel project with Hygraph webhooks, first create a deploy hook in your Vercel project's Git settings. Specify the hook name and the Git branch for deployment. Copy the generated URL, then configure a new webhook in your Hygraph project by pasting the Vercel deploy hook URL. Set up triggers for specific content models, stages (e.g., Published), and actions. When you publish content in Hygraph, the webhook will trigger a new deployment in Vercel. For detailed steps, see the official guide.

Are Hygraph webhooks environment specific?

Yes, Hygraph webhooks are environment specific. Their configuration applies per environment, so if your project uses multiple environments, you need to configure webhooks for each one as needed.

Can I trigger deployments for specific content stages or models?

Yes, you can configure Hygraph webhooks to trigger deployments for specific content models and stages. For example, you can set the webhook to trigger only when content is published to the 'Published' stage, or for certain models. This allows for granular control over when deployments occur.

Features & Capabilities

What are the key features of Hygraph?

Hygraph offers a range of features including Smart Edge Cache for fast content delivery, content federation to integrate data from multiple sources, rich text formatting, custom roles for granular access control, project backups, and a GraphQL-native architecture. These features help streamline workflows, improve performance, and support scalability. Learn more at Hygraph Features.

How does Hygraph ensure high performance for content delivery?

Hygraph delivers high performance through its Smart Edge Cache, which accelerates content delivery for global audiences, and high-performance endpoints that ensure reliability and speed. The platform also provides practical advice for developers to optimize GraphQL API usage. For more details, see the performance improvements blog post.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data protection. For more details, visit the security features page and security report.

What security features are available in Hygraph?

Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. These features help protect customer data and support regulatory requirements. Learn more at Hygraph Security.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a Free Forever Developer Account for developers, self-service plans such as the Growth Plan at $299/month ($199/month billed annually), and custom enterprise pricing starting at $900/month. Plans include 1,000 entries, with add-ons available for additional entries, locales, API calls, asset traffic, and content stages. For full details, visit the Hygraph Pricing Page.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It is especially suited for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver global digital experiences. See case studies for examples.

What business impact can customers expect from Hygraph?

Customers can expect improved speed-to-market (e.g., Komax achieved 3x faster launches), enhanced customer engagement (Samsung saw a 15% increase), increased online revenue (Stobag grew from 15% to 70%), and reduced operational costs. Hygraph supports scalability and future-proofing for evolving business needs. See more success stories at Hygraph Case Studies.

What problems does Hygraph solve for its customers?

Hygraph addresses operational inefficiencies (reducing developer dependency, streamlining workflows), financial challenges (lowering costs, accelerating launches), and technical issues (simplifying schema evolution, improving integrations, resolving cache and localization challenges). These solutions help businesses modernize their content management and deliver better digital experiences. See customer stories for real-world examples.

Can you share specific case studies or success stories?

Yes. Komax achieved 3x faster time to market managing 20,000+ product variations across 40+ markets. Samsung improved customer engagement by 15%. Stobag increased online revenue share from 15% to 70%. AutoWeb saw a 20% increase in website monetization. For more, visit Hygraph Case Studies.

Ease of Use & Implementation

How easy is it to get started with Hygraph?

Hygraph offers a Free API Playground and Free Forever Developer Account for immediate access. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation at Hygraph Documentation.

How long does it take to implement Hygraph?

Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during initial implementation. The platform is designed for quick onboarding and immediate use. See Top Villas case study for details.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph's intuitive editor UI and accessibility for non-technical users. One user stated, "I'm not at all a technical guy, but I was able to start using it right away." Hygraph was recognized for "Best Usability" in Summer 2023. Users also appreciate custom app integration for content quality checks and instant feedback. See more at Try Hygraph.

Support & Maintenance

What customer service and support options are available?

Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. The onboarding process is structured for a smooth start. See Hygraph Documentation and Enterprise CMS for more.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is cloud-based, so all deployment, updates, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API Playground. Enterprise customers receive a dedicated Customer Success Manager. See Hygraph Documentation for details.

Competition & Comparison

Why choose Hygraph over other headless CMS solutions?

Hygraph stands out with its GraphQL-native architecture, Smart Edge Cache, content federation, rich text formatting, custom roles, and project backups. It offers lower total cost of ownership, scalability, and proven business results (e.g., Komax 3x faster launches, Samsung 15% engagement increase). Hygraph is developer-friendly, secure, and provides dedicated support. See customer stories for more.

Industries & Customers

What industries are represented in Hygraph's case studies?

Hygraph's case studies cover ecommerce (Si Vale, Burrow), automotive, staffing, food and beverage (Dr. Oetker), technology (Samsung), manufacturing (Komax), transportation (Voi), and science (German Chemist Society). See all examples at Hygraph Case Studies.

Who are some of Hygraph's customers?

Notable customers include Komax, AutoWeb, Dr. Oetker, Samsung, Stobag, and Burrow. These organizations have achieved measurable results such as faster launches, increased engagement, and higher revenue. For more, visit Hygraph Case Studies.

Help teams manage content creation and approval in a clear and structured way
Hygraph
Docs

#Deploy your Vercel project with Hygraph webhooks

If you are using Vercel for your deployments, you should check our official integration for a one-click build button. Alternatively, if you want a hands off approach, you can use Hygraph webhooks to automatically deploy when content changes.

#1. Create your deploy hook

Inside your Vercel project Git settings, scroll to the "Deploy Hooks" section. You'll want to specify the name of your hook, and the Git branch name you want to trigger a deployment for.

The name is only a reference to you, and you should never share these deployment URLs, as they're public, and don't require any authentication to call.

Vercel Deploy Hooks formVercel Deploy Hooks form

Once you've configured your hook, create it, and copy the URL.

Deploy published content on masterDeploy published content on master

#2. Configure Hygraph

Now inside your Hygraph project, go to webhooks and click to create a new one.

Give your webhook a name, and paste your Vercel deploy hook URL inside the URL input. You can disable including the payload. Hygraph webhook configHygraph webhook config

Next you will want to configure the triggers which call the Vercel deploy hook. You can specify:

Content Model

You can specify one or more content models within your project that causes this webhook to trigger. If you don't specify any, then any content model will be linked to this webhook.

Stage

In some cases you may want to deploy a custom content stage such as DRAFT to a staging environment. When you need to do this, you'll most likely want to duplicate your project inside Vercel, connected to the same repo, and repeat step 1.

In this example, we'll select Published as the stage we're watching for content to be published to. This means if someone is drafting a post inside Hygraph, then our Vercel deploy hook will not be called.

Action

You can specify one or more actions to watch to trigger your Vercel build hook. In this example, we want to redeploy our Vercel project whenever content is published, or unpublished, so we'll opt to leave this field empty.

Hygraph webhook triggersHygraph webhook triggers

#3. Publish content and deploy

Now head to your content editor, make a change, and click "Save and publish". You'll then notice inside your Vercel deployments list there is a new build.

Save and publish buttonSave and publish button

That's it!