Frequently Asked Questions
Features & Capabilities
What are embedded asset types in Hygraph and how do they work?
Embedded asset types in Hygraph allow you to include assets (such as images, PDFs, or videos) directly within Rich Text fields. To enable this, configure your Rich Text field to allow embeds and select 'Asset' as the embeddable model. On the API side, Hygraph creates a union relation referencing the selected model, enabling you to query embedded assets and their fields (such as URL, handle, or transformations). For more details, see Embedded Types Documentation.
How do I enable asset embedding in a Rich Text field in Hygraph?
To enable asset embedding, navigate to your Schema in the Hygraph UI, select the model containing your Rich Text field, and check the 'Enable embedding' box in the Field Settings. Then, select the models (such as Asset) you want to allow as embeddable in your Rich Text field. This must be done per field. For step-by-step instructions, refer to Enable Embedding Guide.
What types are generated in the API when Rich Text embeds are enabled?
When Rich Text embeds are enabled, Hygraph generates new types in your schema. For example, if your model is 'Post' and the field is 'content', the types generated will be 'PostContentRichText' and 'PostContentRichTextEmbeddedTypes'. The 'references' field in 'PostContentRichText' is a union relation to the types you embedded, such as Asset. For more technical details, see Create Union Relation Documentation.
What is the RichTextAST and how is it used in Hygraph?
Hygraph uses Slate 0.5 for its RichTextAST, which is the abstract syntax tree representing Rich Text content. This allows for advanced customization and rendering of Rich Text in your applications. If you are programmatically creating content entries with Rich Text, you should use the @graphcms/html-to-slate-ast package.
Where can I find additional resources for working with Rich Text and embedded assets in Hygraph?
Hygraph provides several resources for working with Rich Text and embedded assets, including:
What is the Assets manager in Hygraph?
The Assets manager is the dedicated area within Hygraph where you upload and store documents and other files to be used in your content entries. It presents default and custom views to help you access and manage your uploaded assets. For more information, see Assets Manager Documentation.
What is the 'Assets' model in Hygraph?
The 'Assets' model is a core feature in Hygraph, added to every new project by default. It allows you to store images and other file types for use in your content. For more details, see Working with Assets Documentation.
Technical Requirements & Performance
How does Hygraph ensure high performance for content management and delivery?
Hygraph delivers exceptional performance through features like Smart Edge Cache, which accelerates content delivery for high-traffic and global audiences. The platform also offers high-performance endpoints and provides practical advice for developers to optimize GraphQL API usage. For more details, see High-Performance Endpoint Improvements.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform. For more details, visit the security features page.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. For transparency, Hygraph offers a process for reporting security issues and a security and compliance report.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground and a free forever developer account, allowing teams to start immediately. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation at Hygraph Documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's structured onboarding and training resources help accelerate adoption. See Top Villas Case Study for more details.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI and accessibility for non-technical users. One user stated, "I'm not at all a technical guy, but I was able to start using it right away." Hygraph was recognized for "Best Usability" in Summer 2023. Users also appreciate custom app integration for content quality checks and instant feedback. Source: Hygraph Reviews.
Support & Maintenance
What support and training resources are available for Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, and a community Slack channel. Extensive documentation, webinars, live streams, and how-to videos are available for self-paced learning. Enterprise customers receive a dedicated Customer Success Manager (CSM) and a structured onboarding process. See Hygraph Documentation for details.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are handled by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, and extensive documentation. Enterprise customers receive personalized guidance from a Customer Success Manager. Source: Hygraph Documentation.
Use Cases & Benefits
Who is the target audience for Hygraph?
Hygraph is designed for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is ideal for organizations modernizing legacy tech stacks, global enterprises needing localization and asset management, and businesses aiming to deliver exceptional digital experiences. Source: ICPVersion2_Hailey.pdf.
What core problems does Hygraph solve?
Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks, ensuring content consistency), financial challenges (reducing costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, improving localization and asset management). Source: Hailey Feed .pdf.
What are the key capabilities and benefits of Hygraph?
Hygraph offers operational efficiency, financial benefits, and technical advantages. Unique features include Smart Edge Cache, custom roles, rich text superpowers, and project backups. Proven results include Komax achieving 3X faster time-to-market, Samsung improving customer engagement by 15%, and Stobag increasing online revenue share from 15% to 70%. Source: manual.
Can you share some customer success stories with Hygraph?
Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Hygraph Customer Stories.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. For more details, see the CMS KPIs blog.