Frequently Asked Questions
Assets & Asset Management
What are assets in Hygraph?
Assets in Hygraph refer to any digital files uploaded to the Digital Asset Manager (DAM), such as images, PDF files, or videos. These assets are stored within Hygraph and served via a global content delivery network (CDN), making them easily accessible and manageable for your digital projects. Learn more.
How do I reference assets in Hygraph?
Assets are best used when related to another model in Hygraph. For example, you can extend your schema with a Product model and create a one-to-many reference to assets, such as productImage. You can then query asset fields like fileName, height, width, and size using GraphQL. For more details, see the Referencing Assets documentation.
What is the 'Assets' model in Hygraph?
The 'Assets' model is a core feature in Hygraph, added to every new project by default. It allows you to store images and other file types, making asset management seamless. For more information, see our documentation on working with assets.
How does the Assets manager in Hygraph work?
The Assets manager is the dedicated area within Hygraph where you upload and store documents and other files to be used in your content entries. It offers default and custom views to help you access and manage your uploaded assets efficiently. Learn more.
Where can I find the API Reference for Hygraph Assets?
You can find detailed information in our API Reference document on Assets.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. Key capabilities include operational efficiency, financial benefits, technical advantages, and unique features such as Smart Edge Cache, custom roles, rich text formatting, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. See more customer stories.
How does Hygraph address operational, financial, and technical pain points?
Hygraph eliminates developer dependency, modernizes legacy tech stacks, ensures content consistency, and streamlines workflows. Financially, it reduces operational costs, accelerates speed-to-market, and supports scalability. Technically, it simplifies schema evolution, resolves integration difficulties, optimizes performance with Smart Edge Cache, and enhances localization and asset management. Read more about KPIs.
What performance features does Hygraph offer?
Hygraph delivers exceptional performance through Smart Edge Cache for faster content delivery, high-performance endpoints for reliability and speed, and practical advice for optimizing GraphQL API usage. Learn more about endpoint improvements.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure enhanced security and compliance standards for enterprise customers. See security features.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a process for reporting security issues. Enterprise-grade compliance includes dedicated hosting, custom SLAs, and certified infrastructure. View security report.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver localized digital experiences globally. See customer stories.
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy systems), financial challenges (lowering costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration, optimizing performance, and enhancing localization and asset management). See related KPIs.
Can you share some customer success stories?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. Explore more customer stories.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, speed-to-market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground for immediate use, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, and technical/content kickoffs. Extensive documentation, webinars, and how-to videos are available for step-by-step guidance. Access documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. The onboarding process is designed to be efficient and supportive. Read Top Villas case study.
What feedback have customers shared about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and custom app integration for content quality checks. Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
Support & Maintenance
What customer service and support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. Access support resources.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported by 24/7 support, Intercom chat, documentation, and training resources. Learn more.
What training and technical support is available for new customers?
Hygraph offers a structured onboarding process, webinars, live streams, how-to videos, extensive documentation, real-time support channels, and a dedicated Customer Success Manager for enterprise customers. Access training resources.
Product Information & Documentation
Where can I find Hygraph documentation and API reference?
You can access Hygraph documentation and API reference here.
Where can I find the API Reference documentation for enumerations?
You can find detailed information in our API Reference document on enumerations.