Frequently Asked Questions
Asset Management & API Reference
What types of asset queries does Hygraph support?
Hygraph automatically generates four query types for assets: asset, assets, assetVersion, and assetsConnection. These queries function like regular content queries and can be filtered by asset fields. For more details, see the Fetching Assets documentation.
How can I generate SEO-friendly asset URLs with file names in Hygraph?
To enhance SEO and user trust, you can include the original file name in asset URLs generated via Hygraph's Asset Management system. Combine the url and fileName fields manually or via a script, separated by /. Ensure the file extension matches the current asset version, especially if you use transformations (e.g., converting jpg to webp). For step-by-step instructions, refer to this guide.
Where can I find documentation on working with assets in Hygraph?
You can find detailed information on asset management, including uploading, transforming, referencing, and deleting assets, in the Assets API Reference and Working with Assets guide.
What is the Assets manager in Hygraph?
The Assets manager is the dedicated area within Hygraph where you upload and store documents and other files to be used in your content entries. It offers default and custom views to help you access and manage your uploaded assets. Learn more in the project walkthrough.
What is the 'Assets' model in Hygraph?
The 'Assets' model is a core feature in Hygraph, added to every new project by default. It allows you to store images and other file types for use in your content. For more details, see our documentation on working with assets.
What are assets in Hygraph?
Assets are any digital files uploaded to Hygraph's Digital Asset Manager (DAM), such as images, PDFs, or videos. They are stored in Hygraph and served via a global content delivery network (CDN). For more information, visit the Hygraph FAQ.
How do asset management tools benefit digital projects?
Asset management tools like Hygraph allow easy upload, transformation, and manipulation of assets, giving users more control over their digital projects. This streamlines workflows and enhances the quality of digital experiences. Popular tools in the industry include Filestack and Fastly. Learn more in this blog post.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS offering operational efficiency, financial benefits, and technical advantages. Key features include Smart Edge Cache for performance, content federation, custom roles, rich text management, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. For more, see customer stories.
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through Smart Edge Cache, high-performance endpoints, and optimized GraphQL API usage. These features ensure fast, reliable content delivery for high-traffic and global audiences. Read more in the performance improvements blog.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and adherence to international standards. For details, visit the security features page and security report.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), regular backups, and enterprise-grade compliance features. These measures protect customer data and support regulatory requirements like GDPR and CCPA. Learn more at Hygraph Security.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground, a free forever developer account, and a structured onboarding process with introduction calls, account provisioning, and kickoff meetings. Training resources include webinars, live streams, and how-to videos. Extensive documentation is available at Hygraph Documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial phase. The onboarding process is designed for efficiency, with immediate access via the API Playground and developer account. See Top Villas case study for details.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI and accessibility for non-technical users. It was recognized for "Best Usability" in Summer 2023. Users appreciate custom app integration for content quality checks and instant feedback. Read more at Try Hygraph.
Support & Maintenance
What support and training resources are available for Hygraph users?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager. Access resources at Hygraph Documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is cloud-based, so all deployment, updates, and infrastructure maintenance are managed by Hygraph. Upgrades are seamless, with new features integrated automatically. Troubleshooting is supported by 24/7 support, Intercom chat, and extensive documentation. Enterprise customers have access to a Customer Success Manager. Learn more at Hygraph Documentation.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It supports organizations modernizing legacy tech stacks, global enterprises needing localization, and businesses aiming for scalable, future-proof content management. See customer stories for examples.
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (e.g., developer dependency, legacy tech stacks), financial challenges (high costs, slow speed-to-market), and technical issues (schema evolution, integration difficulties, cache bottlenecks, localization, asset management). Solutions include a user-friendly interface, GraphQL-native architecture, content federation, and Smart Edge Cache. Learn more in the CMS KPIs blog.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, speed to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the CMS KPIs blog.
Can you share some customer success stories with Hygraph?
Komax achieved 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. Explore more customer stories.
Technical Requirements & Documentation
Where can I find the API Reference for Hygraph Assets?
You can find detailed information in our API Reference document on Assets.
How can I access Hygraph documentation and API reference?
You can access Hygraph documentation and API reference here.