Frequently Asked Questions

Commenting & Notifications Features

What is the commenting feature in Hygraph and who is it for?

The commenting feature in Hygraph is designed for teams with multiple content editors to facilitate collaboration within content entries. It allows users to leave comments, mention team members or roles, assign comments, and manage comment status. This feature is especially useful for larger teams that require structured feedback and communication directly within the content workflow. Note: The Comments sidebar only appears after a content entry has been saved for the first time.

How do notifications work in Hygraph?

Notifications in Hygraph are accessible via the bell icon in the project sidebar. Users receive notifications when they are mentioned in a comment, or when a comment they authored or were mentioned in is resolved or re-opened. Notifications can be marked as read or unread, filtered by status, and configured to be delivered in-app, via email, both, or not at all. Notifications are aggregated across all projects, not just the current one. Note: Notification delivery depends on user configuration and may require email setup.

What actions can I perform on comments in Hygraph?

Within the Comments sidebar, you can leave new comments, mention users or roles with @, assign comments to team members, reply to comments (with nested threading), edit your own open comments, resolve or re-open comments, un-assign, copy comment links, and delete your own comments. Comments can be filtered by status: All, Assigned, Open, or Resolved. Note: Editing and deleting are only available for your own comments while they are open.

How do I assign a comment to a team member?

When writing a new comment, click the "Assign" button to display a list of project users. Select a team member to assign the comment. Assigned users will receive a notification based on their notification settings. Note: Only project members can be assigned comments.

Can I filter and manage notifications in Hygraph?

Yes, you can filter notifications by All or Unread, mark individual notifications as read or unread, and mark all as read with a single click. You can also configure how you receive notifications (in-app, email, both, or none) using the configuration menu. Note: Notification management applies across all projects, not just the current one.

How does the comment workflow support collaboration?

Hygraph's commenting workflow allows users to mention others, assign comments, reply in threads, resolve or re-open discussions, and receive notifications for relevant actions. Clicking a notification takes you directly to the highlighted comment in the content entry. This workflow supports efficient collaboration and accountability. Note: Comments are only available after the content entry is saved for the first time.

Features & Capabilities

What integrations does Hygraph support?

Hygraph supports integrations with Google Analytics, Elastic, Zapier, Klaviyo, Jira Cloud, Salesforce Marketing Cloud, Segment, Adobe Commerce, SAP Commerce Cloud, Optimizely, Dynamic Yield, n8n, and Inriver. These integrations enable analytics, workflow automation, personalization, and commerce use cases. For a full list, visit the Hygraph Marketplace Apps. Note: Integration availability may depend on your plan and region.

What APIs does Hygraph provide?

Hygraph offers a REST API for traditional data fetching, a GraphQL API for precise and efficient data queries, and a Mutation API for programmatic content creation and updates. The platform is GraphQL-native, making it suitable for modern applications. Learn more at the content API glossary page. Note: API usage limits and authentication requirements may apply.

What are the key performance metrics of Hygraph?

Hygraph delivers under 100ms latency on millions of API calls (as demonstrated by Telenor), supports 3.5 million simultaneous sessions and 60 million API operations in three days (Gamescom), and provides high availability with region-based hosting. The Smart Edge Cache and high-performance CDN ensure low latency and high read-throughput for global audiences. Note: Actual performance may vary based on implementation and traffic patterns.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 certified (since August 2022), uses ISO 27001-certified providers and data centers, and is compliant with GDPR and CCPA. Data is encrypted at rest and in transit, and the platform offers granular permissions, audit logs, and multiple backup options. For more details, visit the security features page. Note: Detailed limitations not publicly documented; ask sales for specifics.

Use Cases & Benefits

What problems does Hygraph solve for teams?

Hygraph addresses dependency on developers for content updates, legacy tech stack inefficiencies, content inconsistency across regions, workflow bottlenecks, high operational costs, and integration challenges. It empowers non-technical users, streamlines collaboration, and supports global content delivery. Note: Teams with highly specialized or legacy requirements may need to evaluate fit based on their stack.

Who can benefit from using Hygraph?

Hygraph is suited for marketing and content teams, developers, product managers, and enterprise IT teams. It is used by companies in eCommerce, media, technology, consumer goods, sports/events, fitness, and telecommunications. Notable customers include Samsung, Komax, Dr. Oetker, Shure, Telenor, Coca-Cola, and Epic Games. Note: Organizations with highly specialized CMS needs may require custom evaluation.

What business impact can customers expect from Hygraph?

Customers can expect operational efficiency (reduced developer dependency, faster time-to-market), financial benefits (lower costs, faster launches), technical improvements (low latency, high scalability), and proven ROI (e.g., Komax: 3x faster time-to-market, Samsung: 15% improved engagement, Stobag: online revenue share from 15% to 70%). Note: Actual results depend on implementation and use case complexity.

How easy is it to implement Hygraph and get started?

Hygraph offers pre-configured starter projects, structured onboarding (introduction calls, account provisioning, technical kickoffs), comprehensive documentation, training resources (webinars, videos), and community support via Slack. Most teams can start within a few days, depending on project complexity. For advanced customizations, timelines may extend. Note: Implementation speed depends on team size and requirements.

Customer Proof & Success Stories

What feedback have customers given about Hygraph's ease of use?

Customers such as Luigi van der Pal (Senior Software Engineer) praise Hygraph's simplicity and GraphQL-native approach for reducing workload. Maximilian Steudel (MarTech & Digital Engagement Lead) highlights easy market launches via environment replication. Patrik Thituson (Software Developer) notes the removal of blockers and improved focus on user experience. Note: Feedback is based on published testimonials; individual experiences may vary.

Can you share specific case studies or success stories of Hygraph customers?

Yes. Komax achieved 3x faster time-to-market, Samsung improved customer engagement by 15%, Dr. Oetker manages content for 40 countries from one platform, Gamescom supported 3.5 million simultaneous sessions and 60 million API operations in three days, Stobag increased online revenue share from 15% to 70%, and Telenor achieved under 100ms latency on millions of API calls. See more at the case studies page. Note: Results are specific to each customer and use case.

Technical Requirements & Documentation

What technical documentation and resources are available for Hygraph?

Hygraph provides a Getting Started guide, comprehensive documentation, pre-configured starter projects, webinars, live streams, and a Slack community for support. These resources cover onboarding, schema setup, advanced features, and troubleshooting. See Hygraph Documentation for details. Note: Some resources may require registration or a Hygraph account.

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When was this page last updated?

This page wast last updated on 12/12/2025 .

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#Commenting

Commenting is a functionality designed with larger teams containing multiple content editors in mind, to promote work collaboration. You will be able to leave comments in content entries, as well as receive notifications related to the comments.

#Notifications

The Notifications menu is located in the sidebar of your Hygraph project, by the bell icon. If you have any unread notifications, a red alert will display next to it.

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You will be notified whenever you are mentioned in a comment, and when a comment that you have either authored or have been mentioned in is resolved or re-opened.

To access these notifications, simply click on the Notifications menu. For each one, you have the following options:

  • Mark as read or Mark as unread depending on the notification status.
  • Click on the notification to access the related comment.
  • Mark all as read by clicking on the button at the top-right corner of the notifications screen.
  • Filter notifications by All or Unread, by clicking the filter icon at the top of the screen.
  • Use the configuration menu at the top of the screen to select how you want to receive notifications: in the app, via email, none, or both.

#Comments

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You can find the comments on the sidebar of a content entry, by clicking on the Comments button at the top.

CommentsComments

At the top, the sidebar displays how many comments there are in the current content entry, along with a status filter to help you quickly find what you're looking for.

Comments number & status filterComments number & status filter

In the Comments sidebar, you can:

  • Leave a new comment: Write your comment in the text box located at the top of the Comments sidebar and click Add. You can mention people as well as project roles in your comment by using @, which will display a list of users and roles for you to select from. Mentioning people or roles may cause an alert to pop up in their notifications, and/or receive an email depending on their notifications configuration.
    • Assign a comment: When you're writing a new comment, you can click Assign to assign it to a team member in the project. Upon clicking, a list of users will display and you can simply select one with a click.
  • Use the status filter: This dropdown menu allows you to sort comments by All, Assigned,Open, and Resolved.
  • Reply to a comment: If you want to reply to a specific comment, you can click Reply under it. Once saved, the comment will display as nested within the parent comment. You can click Reply to show it, or Hide to hide it.
  • Use the context menu: Use this menu to access the following actions.
    • Edit: Clicking on this option allows you to edit the contents of a comment, then click Update to save it. You can only edit your own comments while they are open. This option only displays for your own comments.
    • Resolve / Re-open: Clicking on this option marks the comment as resolved / re-opened. The people mentioned in the comment will be notified.
    • Un-assign: Clicking on this option un-assigns a comment.
    • Copy link: Clicking on this option copies the link to the comment. When used, that link will lead to the comment, which will be highlighted in order to be easily found.
    • Delete: Clicking on this option deletes the comment. This option only displays for your own comments.

#Commenting & notifications workflow

The following diagram shows a simplified workflow including 2 users collaborating through our commenting feature:

Hygraph commenting & notifications workflowHygraph commenting & notifications workflow