Frequently Asked Questions
Marketplace & Apps
What is the Hygraph Marketplace?
The Hygraph Marketplace is a central hub where you can discover and install apps and integrations to extend the functionality of your Hygraph projects. It includes starters, integrations, UI extensions, and recipes that work alongside your favorite tools. You can explore it on our Marketplace page.
Where can I find available apps on the Hygraph Marketplace?
You can browse all available apps to extend your project's capabilities directly on our Marketplace Apps page.
What categories of apps are available in the Hygraph Marketplace?
The Hygraph Marketplace features apps across categories such as Digital Asset Management, Headless Commerce and eCommerce, Hosting and Deployment, Localization, Personalization and AB Testing, Single Sign-on, Artificial Intelligence (AI), Product Information Management, Marketing, and Miscellaneous. You can filter apps by category on the Marketplace page.
Are Apps and Webhooks configurations global or specific to an environment?
Apps and Webhooks in Hygraph are environment specific. Their configuration is applied on a per-environment basis, which is important to consider if you are working with a project that uses more than one environment. Learn more.
Features & Capabilities
What features does Hygraph offer?
Hygraph offers a range of features including a GraphQL-native headless CMS, Smart Edge Cache for enhanced performance, content federation, custom roles for granular access control, rich text formatting, project backups, and extensive integration capabilities. These features empower businesses to build, manage, and deliver digital experiences at scale. See all features.
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for high-traffic and global audiences. For more details, see the performance improvements blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. For more details, visit the security features page and security report.
What security features are available in Hygraph?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features including dedicated hosting and custom SLAs. Learn more.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver digital experiences globally. See use cases.
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks), financial challenges (lowering operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration and performance). These solutions help businesses streamline content management and deliver exceptional digital experiences. See related KPIs.
What are some real customer success stories with Hygraph?
Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. More stories are available on the customer stories page.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.
Getting Started & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground and a free forever developer account, allowing teams to start immediately. For larger projects, you can request a demo. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation at Hygraph Documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. The structured onboarding process and training resources help accelerate adoption. See Top Villas case study.
What training and technical support is available to help customers get started?
Hygraph provides a structured onboarding process, webinars, live streams, how-to videos, extensive documentation, 24/7 support via chat, email, and phone, Intercom chat for real-time troubleshooting, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance. See documentation.
Support & Maintenance
What customer service and support options are available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. These resources ensure prompt assistance and effective use of the platform. Contact support.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security measures, and infrastructure maintenance are handled by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API Playground for self-service. Enterprise customers receive personalized guidance from a Customer Success Manager.
Product Information & Differentiation
How does Hygraph differentiate itself in solving pain points?
Hygraph stands out as the first GraphQL-native Headless CMS, offering a user-friendly interface, content federation, Smart Edge Cache, robust integration capabilities, and enterprise-grade security. Its composable architecture and focus on operational efficiency, cost reduction, and technical flexibility set it apart from competitors. See comparisons.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ability to integrate custom apps for content quality checks. Hygraph was recognized for "Best Usability" in Summer 2023, and users consistently highlight its flexibility and user-friendliness. Try Hygraph.