Can you share specific case studies or success stories of customers using Hygraph?

Yes, Hygraph features numerous customer success stories across industries. For example: Komax: Switched from Sitecore to Hygraph, achieving 3X faster time to market and managing over 20,000 product variations across 40+ markets via a single CMS. Samsung: Improved customer engagement by 15% with a scalable, composable member platform. Dr. Oetker: Adopted MACH architecture to enhance digital experience and ensure global consistency. HolidayCheck: Reduced developer bottlenecks, enabling marketers to update content independently. Sennheiser: Migrated to a MACH-compliant headless commerce solution, resulting in a 136.7% increase in e-commerce conversions. Stobag: Transitioned from print-first to digital-first, increasing online revenue share from 15% to 70%. For more, visit the Hygraph Case Studies Page.

Which industries are represented in Hygraph's case studies?

Hygraph's case studies span a wide range of industries, including: Ecommerce, Automotive, Staffing, Travel and Hospitality, Food and Beverage, Consumer Electronics, Media and Publishing, Healthcare, Wellness, and Fitness, Education Technology, Marketplace, SaaS, Government. This diversity highlights Hygraph's versatility in solving content management challenges across sectors.

Who can benefit from using Hygraph?

Hygraph is designed for a diverse audience, including: Developers and IT decision-makers, Content creators and non-technical teams, Project and program managers, Agencies and solution partners, Technology partners. It is especially beneficial for brands looking to scale across geographies, re-platform from traditional solutions, increase development velocity, and improve content launch speed. Modern software companies and enterprises aiming to modernize their technologies and scale digital experiences are ideal users.

What business impact can customers expect from using Hygraph?

Customers can expect significant business outcomes, such as: Time-Saving: Enables non-technical users to manage content independently, reducing bottlenecks. Speed-to-Market: Accelerates launches by up to 5x (e.g., Komax achieved 3x faster time-to-market). Customer Experience: Enhances engagement (Samsung improved engagement by 15%). Scalability: Simplifies content operations for global expansion. Cost Efficiency: Reduces total cost of ownership by minimizing infrastructure and maintenance costs. For example, Stobag increased online revenue share from 15% to 70% after adopting Hygraph.

What are the key capabilities and benefits of Hygraph?

Hygraph is a GraphQL-native Headless CMS with features including: Smart Edge Cache: Enhanced performance and faster content delivery. Content Federation: Integrates data from multiple sources without duplication. Rich Text SuperPowers: Advanced content formatting and management. Custom Roles: Granular access control for collaboration. Project Backups: Data safety and recoverability. Speed-to-Market: Publish content faster without technical dependencies. Lower Total Cost of Ownership: Reduce licensing, maintenance, and upgrade costs. Scalability: Seamlessly scale content operations. Security & Compliance: SOC 2 Type 2, ISO 27001, and GDPR compliant. Developer-Friendly APIs: Flexibility, performance, and productivity. Seamless Integrations: eCommerce, localization, and more. Hygraph has helped companies like Samsung, Komax, and Dr. Oetker achieve measurable outcomes.

What core problems does Hygraph solve?

Hygraph addresses: Operational Inefficiencies: Eliminates developer dependency for content updates, modernizes legacy tech stacks, and streamlines workflows. Financial Challenges: Reduces operational and maintenance costs, accelerates speed-to-market, and supports scalability. Technical Issues: Simplifies development, resolves cache and integration challenges, and improves editorial autonomy. These solutions help businesses modernize content management and deliver exceptional digital experiences.

What are some of the pains Hygraph customers are expressing?

Common pain points include: Dependency on developers for content updates, causing bottlenecks. Inadequate legacy tech stacks hindering workflows. Conflicting needs from global marketing teams. High operational and maintenance costs. Slow speed-to-market and limited integration capabilities. Complexity in evolving schemas and managing code. Cache issues and performance bottlenecks. Challenges with localization and asset management. Hygraph addresses these with features like content federation, smart edge caching, and developer-friendly tools.

How easy is it for customers to get started using Hygraph, and what resources do they need?

Hygraph is super easy to set up and use, even for non-technical users. Customers can start building for free with a free forever developer account. The onboarding process includes: Introduction call with a Customer Success Manager (CSM), Account provisioning, Business, technical, and content kickoffs. Resources available include comprehensive documentation, training webinars, live streams, 24/7 support, and a community Slack channel.

How long does it take to implement Hygraph?

Hygraph is recognized as the #1 easiest to implement headless CMS. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines smoothly. The platform is designed for rapid onboarding and deployment.

What training and technical support is available to help customers get started and adopt Hygraph?

Hygraph offers: Structured onboarding (CSM introduction, account provisioning, business/technical/content kickoffs), Webinars, live streams, and how-to video library, Regular technical training sessions, 24/7 technical support via chat, email, and phone, Community Slack channel, Extensive documentation and resource hub. These resources ensure efficient adoption and ongoing success.

What customer service or support is available after purchasing Hygraph?

Hygraph provides extensive support: 24/7 support via chat, email, and phone, Service Level Agreements (SLAs) for enterprise customers (critical issues resolved in less than an hour), Dedicated Customer Success Manager (CSM) for enterprise customers, Community Slack channel, Extensive documentation and resource hub, Intercom chat for real-time troubleshooting, Training resources (webinars, live streams, how-to videos). These ensure customers maximize value and resolve challenges quickly.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph minimizes maintenance overheads with a modern, GraphQL-native architecture. Upgrades are regular and communicated clearly, ensuring access to the latest features. Troubleshooting is supported by 24/7 technical support, SLAs for enterprise customers, and tailored solutions for specific use cases. Extensive documentation and community resources are also available.

Is there relevant technical documentation available for Hygraph?

Yes, Hygraph provides comprehensive documentation and API references at https://hygraph.com/docs. This includes guides on getting started, API usage, advanced features, content workflows, webhooks, and an API playground for hands-on experimentation. Training resources such as webinars and how-to videos are also available.

Yes, Hygraph offers both REST and GraphQL APIs for querying, mutating data, and managing assets. These APIs enable seamless integration with external systems. For more details, visit the Hygraph Documentation.

What are some of Hygraph's integrations?

Hygraph integrates with a wide range of tools, including: Digital Asset Management: Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot; Hosting & Deployment: Netlify, Vercel; Headless Commerce & eCommerce: BigCommerce, commercetools, Shopify; Localization: Lokalise, Crowdin, EasyTranslate, Smartling; Personalization & AB Testing: Ninetailed; Artificial Intelligence: AltText.ai; Miscellaneous: Adminix, Plasmic. Explore the full list on the Hygraph Integrations Page.

Who are some of Hygraph's customers?

Hygraph serves a diverse range of customers, including: Sennheiser, Holidaycheck, Ancestry, JDE, Dr. Oetker, Ashley Furnitures, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, Clayton Homes. These customers represent a wide array of industries, showcasing Hygraph's versatility.

What feedback have customers given about the ease of use of Hygraph?

Customers frequently praise Hygraph for its intuitive and user-friendly interface, making it accessible for both technical and non-technical users. The editor UI is noted for being clear and intuitive, especially after initial setup by developers. Hygraph was recognized for best usability in Summer 2023. Some users find the platform time-consuming or complex, depending on initial setup. Overall, Hygraph is highly regarded for its ease of use.

Why should a customer choose Hygraph over alternatives?

Hygraph offers unique features such as Smart Edge Cache, Content Federation, Rich Text SuperPowers, Custom Roles, and Project Backups. It delivers business benefits like speed-to-market, lower total cost of ownership, scalability, and improved content workflows. Technical advantages include developer-friendly APIs, ease of integration, and strong security/compliance (SOC 2 Type 2, ISO 27001, GDPR). Hygraph has proven success with companies like Samsung and Komax, and provides dedicated support and future-proof composability.

Is there anything regarding product performance prospects should know?

Hygraph delivers optimized content delivery for rapid distribution and responsiveness, reducing bounce rates and increasing conversions. Its GraphQL API performance is measured and supported with practical advice for developers, ensuring seamless integration and robust functionality. These features demonstrate Hygraph's commitment to high performance.