Frequently Asked Questions
Security & Compliance
What security certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), hosts on ISO 27001 certified infrastructure, and is GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform for its users. Learn more.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations (compatible with OIDC/LDAP/SAML), audit logs, encryption at rest and in transit, and regular backups. Enterprise plans include automatic backups and one-click recovery, plus disaster recovery backups. See all security features.
How does Hygraph ensure compliance with data protection regulations?
Hygraph is GDPR and CCPA compliant, and provides enterprise-grade compliance features such as dedicated hosting, custom SLAs, and security certifications. Customers can access a security and compliance report for certified infrastructure.
How does Hygraph handle audit logs and user activity tracking?
Hygraph provides detailed audit logs that monitor changes made to projects, schema, and content. These logs can be filtered to narrow down specifics, helping organizations track user activities and changes for compliance and security. Read documentation.
What options does Hygraph offer for secure login and authentication?
Hygraph supports SSO integrations compatible with industry standard protocols (OIDC/LDAP/SAML), enabling secure login requirements for organizations. See SSO documentation.
How does Hygraph protect customer data and ensure recoverability?
Hygraph offers automatic backups and one-click recovery on Enterprise plans, as well as disaster recovery backups for all customers. Data is encrypted both at rest and in transit, ensuring safety and recoverability. Learn more.
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers Smart Edge Cache for fast content delivery, content federation to integrate data from multiple sources, rich text formatting, custom roles for granular access control, audit logs, SSO integrations, and project backups. It is a GraphQL-native Headless CMS designed for operational efficiency, scalability, and security. See all features.
How does Hygraph perform for high-traffic and global audiences?
Hygraph's Smart Edge Cache and high-performance endpoints ensure enhanced performance and faster content delivery, making it ideal for businesses with high traffic and global audiences. For more details, see the performance improvements blog post.
How does Hygraph support content modeling and schema changes?
Hygraph provides sandbox environments to safely make changes to the GraphQL schema and test new content types without affecting production. This allows teams to experiment and iterate quickly. Read documentation.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It is designed for organizations seeking scalable, secure, and modern content management. See case studies.
What business impact can customers expect from using Hygraph?
Customers can expect improved speed-to-market, enhanced customer engagement, increased revenue, cost efficiency, and scalability. For example, Komax achieved 3x faster time-to-market, Samsung saw a 15% increase in customer engagement, and Stobag increased online revenue share from 15% to 70%. Read more success stories.
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks), financial challenges (lowering costs, accelerating launches), and technical issues (simplifying schema evolution, improving integrations, resolving cache and localization challenges). See relevant case studies.
Can you share specific case studies or success stories?
Yes. Komax managed over 20,000 product variations across 40+ markets via a single CMS and achieved 3x faster time to market (case study). Samsung improved customer engagement by 15% (case study). Stobag increased online revenue share from 15% to 70% (case study). More examples are available on the Hygraph Case Studies Page.
Support & Implementation
What support and training resources are available for Hygraph customers?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation (Hygraph Documentation), webinars, live streams, how-to videos, and a dedicated Customer Success Manager for enterprise customers. Structured onboarding includes introduction calls, account provisioning, and technical/content kickoffs.
How easy is it to get started with Hygraph?
Hygraph provides a free API Playground for immediate use, a free forever developer account, and a structured onboarding process. Customers can request a demo for larger projects. Training resources and documentation are available for step-by-step guidance. Get started.
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. The onboarding process is designed for efficiency. Read Top Villas case study.
What customer service is available after purchasing Hygraph?
Hygraph provides 24/7 support, real-time troubleshooting via Intercom chat, access to a community Slack channel, extensive documentation, webinars, and a dedicated Customer Success Manager for enterprise customers. Structured onboarding ensures a smooth start. Learn more.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is cloud-based, so all deployment, updates, security, and infrastructure maintenance are handled by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported by 24/7 support, Intercom chat, documentation, and a Customer Success Manager for enterprise customers.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever developer account, self-service plans (e.g., Growth Plan at $299/month or $199/month billed annually), and custom enterprise pricing starting at $900/month. Plans include 1,000 entries, with add-ons for additional entries ($25 per 5,000), locales ($150 each), and other custom options. See pricing details.
Product Information & Ease of Use
How easy is Hygraph to use for non-technical users?
Hygraph is frequently praised for its intuitive editor UI, making it easy for both technical and non-technical users to navigate and use. Customers report that it is super easy to set up and use, even for those without technical expertise. Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
Competition & Comparison
Why choose Hygraph over other headless CMS solutions?
Hygraph is a GraphQL-native Headless CMS with unique features like Smart Edge Cache, content federation, rich text formatting, custom roles, and project backups. It offers speed-to-market, lower total cost of ownership, scalability, advanced localization, and enterprise-grade security and compliance. Hygraph has helped companies like Samsung, Komax, and Dr. Oetker achieve measurable business outcomes. See customer stories.