Frequently Asked Questions
Product Information: Content Stages in Hygraph
What are content stages in Hygraph?
Content stages in Hygraph are workflow states that allow you to manage and publish content at different points in your editorial process. By default, every project includes two system stages: DRAFT and PUBLISHED. You can also create custom content stages (such as QA, Review, etc.) to fit your team's workflow, provided you are on a paid plan. Learn more in the documentation.
How do I create a custom content stage in Hygraph?
To create a custom content stage, navigate to your project settings, open the Content Stages tab, and click "Add Stage". You will need to provide a display name, API ID, color label, and description. Custom content stages are only available on paid plans. For step-by-step instructions, see Create a content stage.
Can I edit or delete system content stages like DRAFT and PUBLISHED?
No, system content stages (DRAFT and PUBLISHED) cannot be edited or deleted. You can only edit or delete custom content stages that you have created. See Edit a content stage and Delete a content stage for details.
How does publishing and unpublishing content work in Hygraph?
Hygraph automatically generates publish and unpublish mutations for each content model. When you publish, you can specify the target content stage, locales, and whether to publish the base entry. Unpublishing works similarly, allowing you to remove content from a selected stage. For more details, see Publishing content and Unpublishing content.
What is versioning in Hygraph and how does it work?
Versioning in Hygraph allows you to work non-destructively with content. Each time you publish to a content stage, a snapshot (version) of the data is created. Versions are kept for a minimum of 30 days on paid plans, and you can fetch version history or a single version using system fields. Learn more at Versioning.
Are content stages environment-specific in Hygraph?
Yes, content stages are environment-specific in Hygraph. Their configuration applies per environment, so if your project uses multiple environments, you need to configure content stages for each one individually. See Overview for more details.
Pricing & Plans
Are custom content stages available on all Hygraph plans?
No, creating custom content stages is only available on paid plans. The default stages (DRAFT and PUBLISHED) are available to all users, but custom stages require an upgrade. For more information, visit the Hygraph Pricing Page.
How much does Hygraph cost and what are the plan options?
Hygraph offers a Free Forever Developer Account for developers to explore and build projects at no cost. Self-service plans start at $299/month (or $199/month billed annually for the Growth Plan). Custom enterprise pricing starts at $900/month. Plans include 1,000 entries, with add-ons available for additional entries and locales. For full details, visit the Hygraph Pricing Page.
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers a range of features including Smart Edge Cache for fast content delivery, content federation to integrate data from multiple sources, rich text superpowers for advanced formatting, custom roles for granular access control, project backups, and enterprise-grade security and compliance. Learn more at Hygraph Features.
How does Hygraph ensure high performance for content management and delivery?
Hygraph delivers exceptional performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for global audiences and provide practical advice for developers to optimize API usage. Read more in the performance improvements blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3, 2022), ISO 27001 certified, and GDPR compliant. It offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features. For more details, see the security features page and security report.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It is especially suited for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver global digital experiences. See case studies for examples.
What business impact can customers expect from using Hygraph?
Customers can expect improved speed-to-market (e.g., Komax achieved 3x faster launches), enhanced customer engagement (Samsung saw a 15% increase), increased revenue (Stobag grew online revenue share from 15% to 70%), and reduced operational costs. Hygraph supports scalability and future-proofing for evolving business needs. See case studies for more details.
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Komax managed 20,000+ product variations across 40+ markets with a single CMS, achieving 3x faster time to market (case study). Samsung improved customer engagement by 15% (case study). Stobag increased online revenue share from 15% to 70% (case study). More examples are available on the Hygraph Case Studies Page.
Technical Requirements & Implementation
How long does it take to implement Hygraph and how easy is it to start?
Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines. Hygraph offers a free API playground, free developer account, and a structured onboarding process with training resources and documentation. Learn more at Hygraph Documentation and Top Villas case study.
What training and technical support is available to help customers get started with Hygraph?
Hygraph provides a structured onboarding process, webinars, live streams, how-to videos, extensive documentation, 24/7 support via chat, email, and phone, Intercom chat for real-time troubleshooting, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager. See Hygraph Documentation and Enterprise CMS page for details.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, and infrastructure maintenance are handled by Hygraph. Upgrades are seamless and require no manual intervention. Troubleshooting is supported by 24/7 support, Intercom chat, documentation, and an API playground. Enterprise customers have access to a dedicated Customer Success Manager. Learn more at Hygraph Documentation.
Customer Feedback & Proof
What feedback have customers shared about the ease of use of Hygraph?
Customers consistently praise Hygraph's intuitive editor UI and accessibility for non-technical users. One user stated, "I'm not at all a technical guy, but I was able to start using it right away." Hygraph was recognized for "Best Usability" in Summer 2023. Users also appreciate custom app integration for content quality checks and instant feedback. See Try Hygraph for more.
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Komax, AutoWeb, Dr. Oetker, Samsung, Stobag, and Burrow. These organizations have achieved measurable results, including faster launches, increased engagement, and higher revenue. See case studies for details and customer logos.
Pain Points & Solutions
What core problems does Hygraph solve?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks), financial challenges (lowering operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration and cache issues, improving localization and asset management). See case studies for real-world solutions.
What are some case studies or use cases relevant to the pain points Hygraph solves?
HolidayCheck reduced developer bottlenecks, Dr. Oetker adopted MACH architecture for global consistency, Si Vale streamlined content creation, Komax achieved faster launches and lower costs, and Samsung scaled globally while reducing maintenance overhead. See Hygraph Case Studies Page for more.
Competition & Comparison
Why should a customer choose Hygraph over alternatives?
Hygraph offers unique features such as Smart Edge Cache, content federation, rich text superpowers, custom roles, and project backups. It delivers business benefits like speed-to-market, lower total cost of ownership, scalability, and improved workflows. Hygraph is developer-friendly, integrates easily with other systems, and is backed by enterprise-grade security and compliance. Customers like Komax and Samsung have achieved measurable results. Learn more at case studies.