Frequently Asked Questions
Content API Ordering & Technical Features
How can I order results when fetching multiple entries using the Hygraph Content API?
When fetching multiple entries with the Hygraph Content API, you can use the orderBy argument to define the order of returned records. You can order results by all System Fields and any non-relational custom field defined in your model, either ascending ([fieldName]_ASC) or descending ([fieldName]_DESC). Only one input type can be used with orderBy per query.
Source: Ordering Documentation
Does Hygraph support nested ordering in API queries?
Yes, Hygraph supports nested ordering using the orderBy argument with two-way references. One-way references and union-type relations are not supported for nested ordering. For example, you can order related posts by their createdAt field in descending order within a parent post query.
Source: Nested Ordering Documentation
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. Key capabilities include operational efficiency (eliminating developer dependency, streamlining workflows), financial benefits (reducing costs, accelerating speed-to-market), technical advantages (GraphQL-native architecture, content federation), and unique features like Smart Edge Cache, custom roles, rich text superpowers, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%.
Source: manual, Customer Stories
What performance features does Hygraph offer?
Hygraph delivers exceptional performance through features like Smart Edge Cache for enhanced speed and global content delivery, high-performance endpoints for reliability, and measured GraphQL API performance. These improvements ensure fast, reliable content management and delivery for high-traffic, global audiences.
Source: Performance Blog
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and regulatory compliance. For more details, see the security features page and security report.
What security features does Hygraph provide?
Hygraph offers granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. These measures ensure robust data protection and regulatory adherence.
Source: Security Features
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It suits organizations seeking to modernize legacy tech stacks, scale content operations, and deliver localized, federated content globally.
Source: ICPVersion2_Hailey.pdf
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks), financial challenges (lowering costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration, optimizing performance, and enhancing localization and asset management).
Source: Hailey Feed .pdf
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. More stories are available at Customer Stories.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground for immediate use, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, and technical/content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation at Hygraph Documentation.
Source: https://hygraph.com/docs, https://hygraph.com/try-headless-cms
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. The onboarding process is designed for efficiency and speed.
Source: Top Villas Case Study, Si Vale Case Study
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and custom app integration for content quality checks. Hygraph was recognized for "Best Usability" in Summer 2023. Users highlight its flexibility and effectiveness for diverse teams.
Source: Hailey Feed - PMF Research.xlsx, Try Hygraph
Support & Implementation
What customer service and support options are available after purchasing Hygraph?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. The onboarding process includes introduction calls, account provisioning, and technical/content kickoffs.
Source: Documentation, Pricing, Enterprise CMS
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is cloud-based, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API Playground. Enterprise customers receive a dedicated Customer Success Manager.
Source: manual
What training and technical support is available to help customers get started with Hygraph?
Hygraph offers a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, real-time support via chat and Slack, and a dedicated Customer Success Manager for enterprise customers.
Source: Documentation, Pricing, Enterprise CMS
Pain Points & Differentiation
What pain points do Hygraph customers commonly face?
Customers often face operational inefficiencies (developer dependency, legacy tech stack challenges, content inconsistency), financial challenges (high costs, slow speed-to-market, scalability issues), and technical issues (schema complexity, integration difficulties, cache and performance bottlenecks, localization and asset management challenges).
Source: manual
How does Hygraph solve these pain points?
Hygraph provides a user-friendly interface for non-technical users, GraphQL-native architecture for modern workflows, content federation for consistency, cost-efficient operations, accelerated speed-to-market, robust integration capabilities, Smart Edge Cache for performance, and enhanced localization and asset management.
Source: Hailey Feed - PMF Research.xlsx
How does Hygraph differentiate itself in solving customer pain points?
Hygraph stands out as the first GraphQL-native Headless CMS, offering flexibility, scalability, and integration capabilities. Its content federation, user-friendly tools, and enterprise-grade features set it apart from competitors like Sanity, Prismic, and Contentful. Hygraph focuses on enabling digital experiences at scale with robust security and compliance.
Source: Hailey Feed - PMF Research.xlsx
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time-to-market, maintenance costs, scalability metrics, and performance during peak usage. For more details, see the CMS KPIs blog.