Frequently Asked Questions

Pricing & Plans

What does the Hygraph Hobby plan cost and who is it for?

The Hygraph Hobby plan is free forever and designed for individuals building personal projects, testing ideas, or exploring Hygraph. It includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting workflow. Source

What features are included in the Hygraph Growth plan and what is its price?

The Growth plan starts at $199 per month and is ideal for small businesses seeking cost-effective content management. It includes everything in Hobby plus 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support desk. Source

What does the Hygraph Enterprise plan offer and how is pricing determined?

The Enterprise plan offers custom pricing tailored to business needs. It includes all Growth features plus custom limits on users, roles, entries, locales, API calls, components, remote sources, version retention for a year, scheduled publishing, dedicated infrastructure, global CDN, 24/7 monitoring, advanced security and governance, SSO, multitenancy, instant backup recovery, custom workflows, dedicated onboarding and support, custom SLAs, and taxonomies. Source

Are there any hidden fees or additional charges with Hygraph plans?

No, all prices for self-service plans are listed on the website. There are no hidden fees, except for API-operation and asset overages, which are clearly highlighted. Source

How are API Operations and Asset Traffic overages billed?

For Growth plan users, additional usage is charged automatically at the end of the billing cycle. Overages cost USD 0.20 per 10,000 API Operations and 1 GB of Asset Traffic. Usage is blocked for Hobby plan users until the next billing period. Source

What payment options are available for Hygraph plans?

Hygraph accepts all major credit cards for self-service plans. Enterprise plans can also be paid by bank transfer. Source

Does Hygraph offer special pricing for students, non-profits, or open source projects?

Yes, Hygraph offers special pricing options for students, non-profits, and open source projects. Contact the team to discuss your project and eligibility. Source

Does Hygraph use USD for all transactions?

Hygraph charges in USD for most customers. European-based customers can also be charged in EUR. Source

Are custom pricing options available for Hygraph?

Yes, Hygraph offers custom pricing for businesses with unique needs. The Sales Team will work with you to find the best solution. Source

Features & Capabilities

What are the key features of Hygraph's Hobby plan?

The Hobby plan includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting workflow. Source

What advanced features are available in the Growth and Enterprise plans?

Growth adds 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support. Enterprise adds custom limits, scheduled publishing, dedicated infrastructure, advanced security, SSO, multitenancy, instant backup recovery, custom workflows, and dedicated onboarding/support. Source

Does Hygraph support content federation and remote sources?

Yes, Growth and Enterprise plans allow you to connect remote sources for content federation. Enterprise supports custom numbers of remote sources to unify services. Source

What security and compliance features does Hygraph offer?

Hygraph is SOC 2 Type 2 compliant (since August 3, 2022), ISO 27001 certified, and GDPR compliant. Security features include granular permissions, SSO, audit logs, encryption, regular backups, and enterprise-grade compliance. Source

How does Hygraph handle performance and uptime?

Enterprise plans offer up to 99.95% uptime SLA, dedicated infrastructure, global CDN coverage, and performance monitoring. Smart Edge Cache and high-performance endpoints ensure fast content delivery. Source

What is the rate limit for uncached API requests?

Uncached requests are rate-limited by plan: Hobby (5 req/sec), Growth (25 req/sec), Enterprise (up to 500 req/sec). Cached requests are not rate-limited. Source

What are content entries and assets in Hygraph?

Content entries are individual pieces of content (e.g., blog posts, landing pages). Assets are digital files (images, PDFs, videos) stored in Hygraph's Digital Asset Manager and served via a global CDN. Source

Do assets count against the content entry limit?

Yes, assets also count against your content entry limit. Source

Can I upgrade my plan for more locales, users, or stages?

Yes, you can upgrade to the Growth plan or expand with add-ons. For custom needs, contact the Sales Team for tailored solutions. Source

Competition & Comparison

How does Hygraph compare to Contentful?

Hygraph differentiates itself as the first GraphQL-native Headless CMS, offering content federation, user-friendly tools, and enterprise-grade features. Contentful's paid plans start at $300/month and scale to custom enterprise options. Hygraph focuses on flexibility, scalability, and integration capabilities. Source

How does Hygraph compare to Sanity?

Hygraph stands out with its GraphQL-native architecture and content federation. Sanity offers a free plan and paid plans starting at $15/seat/month, with custom enterprise options. Hygraph emphasizes operational efficiency and enterprise-grade security. Source

How does Hygraph compare to Prismic?

Hygraph offers a GraphQL-native approach and advanced content federation. Prismic's paid plans start at $10/month, with enterprise options. Hygraph focuses on scalability, integration, and user-friendly tools for global teams. Source

How does Hygraph compare to Strapi?

Hygraph is a managed, GraphQL-native Headless CMS with enterprise features. Strapi is open-source and free for self-hosting, with managed cloud plans starting at $99/month. Hygraph emphasizes content federation, security, and scalability for enterprises. Source

How does competition impact headless CMS pricing?

Competition among vendors improves products, fixes bugs, and secures systems. Price pressure for new contracts is high, while industry leaders may increase prices for existing customers. Source

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It suits organizations modernizing legacy tech stacks and global enterprises needing localization and content federation. Source

What problems does Hygraph solve for businesses?

Hygraph solves operational inefficiencies (eliminates developer dependency, modernizes legacy tech stacks, ensures content consistency), financial challenges (reduces costs, accelerates speed-to-market, supports scalability), and technical issues (simplifies schema evolution, resolves integration difficulties, optimizes performance, improves localization and asset management). Source

What are the key capabilities and benefits of Hygraph?

Hygraph offers operational efficiency, financial benefits, technical advantages, and unique features like Smart Edge Cache, custom roles, rich text formatting, and project backups. Proven results include Komax achieving 3X faster time-to-market, Samsung improving engagement by 15%, and Stobag increasing online revenue share from 15% to 70%. Source

What is the primary purpose of Hygraph?

Hygraph empowers businesses to build, manage, and deliver exceptional digital experiences at scale. As the first GraphQL-native Headless CMS, it provides flexibility, scalability, and efficiency for modern workflows. Source

What KPIs and metrics are associated with Hygraph's solutions?

Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, speed to market, maintenance costs, scalability metrics, and performance during peak usage. Source

Can you share some customer success stories with Hygraph?

Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Hygraph Customer Stories.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and custom app integration. Hygraph was recognized for "Best Usability" in Summer 2023. Source

What pain points do Hygraph customers commonly express?

Customers often face developer dependency for content updates, challenges modernizing legacy tech stacks, content inconsistency, high operational costs, slow speed-to-market, integration difficulties, cache issues, and localization challenges. Hygraph addresses these with a user-friendly interface, GraphQL-native architecture, content federation, and Smart Edge Cache. Source

Technical Requirements & Implementation

How long does it take to implement Hygraph?

Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines. Hygraph offers a free API playground, free developer account, and structured onboarding to accelerate adoption. Source

How easy is it to get started with Hygraph?

Hygraph provides a free API playground, free forever developer account, structured onboarding (intro call, account provisioning, business/technical/content kickoff), training resources, webinars, and extensive documentation. Source

What support channels are available for Hygraph users?

Support channels include Slack, Intercom (on-site/in-app chat), email, and extensive documentation. Enterprise plans offer priority support and dedicated Customer Success Managers. Source

Is a credit card required to sign up for Hygraph?

No, you do not need a credit card to sign up for the Hobby plan or the 30-day Enterprise trial. Sign up with your email or social profiles. Source

Does Hygraph offer a free trial of all features?

Yes, you can upgrade a Hobby project to a 30-day Enterprise trial to access premium features. For larger-scale projects, contact Sales for extended trials. Source

What happens when my free trial expires?

At the end of your 30-day trial, you can select the plan that best suits your needs. Feature and usage limits may vary by plan. Source

How do I receive a Service Level Agreement (SLA)?

SLAs are available with Enterprise plans. Contact the Hygraph Sales Team to discuss your specific requirements. Source

If I don’t pay for a Service Level Agreement, what support options are available?

Support is available via Slack, Intercom, email, and documentation for all users. Enterprise plans offer priority support and dedicated Customer Success Managers. Source

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

Introducing Click to Edit

Start free, stay free forever

Simple pricing for fast results

Explore, with expert guidance

Choose the plan that fits your team

Hobby

$0

always

For individuals building personal projects, testing out their ideas or simply exploring how to work with Hygraph.

What you'll love about the Hobby plan:

  • 2 locales
  • 3 seats
  • 2 standard roles
  • 10 components
  • Unlimited asset storage
  • 50MB per asset upload size (maximum)
  • Live preview
  • Commenting and assignment workflow

Growth

From

$199

per month

For small businesses looking for quick wins, or cost-effective content management solutions.

Everything in Hobby, and:

  • 3 locales
  • 10 seats
  • 4 standard roles
  • 200MB per asset upload size (maximum)
  • Connect your remote source
  • 14-day version retention
  • Email support desk

Enterprise

Custom

For businesses building market-leading applications, looking to scale with dedicated support and governance.

Everything in Growth, and:

  • Custom limits on users, roles, entries, locales, API calls, components and more
  • Custom number of remote sources to federate content by unifying services
  • Version retention for a whole year
  • Scheduled publishing
  • Dedicated infrastructures, global CDN coverage, and 24/7 monitoring
  • Security & governance controls, fine-grained permissions, and audit logs
  • Single Sign-on (SSO)
  • Multitenancy
  • Instant one-click backup recovery
  • Custom Workflows
  • Dedicated support in onboarding, architecture, training, and success
  • Custom uptime and support SLAs for running mission critical content operations
  • Taxonomies

Compare Plans

Hobby

$0

, free forever

Growth

$199

per month

Enterprise

Custom

per month

Project Capabilities

Basics

# of Entries

1,000
10,000
1,000,000+

# of API Calls

500,000
1,000,000
50,000,000+

Asset Traffic

100 GB
500 GB
25,000 GB +

Seats

3
10
200

Asset storage

Unlimited
Unlimited
Unlimited

Asset upload size

50 MB per asset
200 MB per asset
Custom limits available

Content Architecture & Federation

# of Models

20
40
Up to 500

# of Components

10
20
Up to 150

# of Locales

2
3
Up to 80

Remote Sources

0
1
Up to 10

Taxonomies

-
-
Up to 12

Variants

-
-
Up to 30 per entry

Segments

-
-
Up to 500

Publishing workflows

Content Stages

2
2
Up to 5

Live Preview

Custom Workflows

-
-
Up to 10

Commenting and Assignment

Version retention period

-
14 days
Up to 365 days

Scheduled Publishing

-
-

Development workflows

# of Environments

1
2
Up to 10

# of Webhooks

5
10
Up to 100

# API Tokens

3
5
Up to 30

Platform Capabilities

Governance

Standard Roles

2
4
4

Custom Roles & Permissions

0
0
Up to 30

SSO

-
-

Multi tenancy

-
-

Security & Compliance

Custom Data Center/Region

3 shared (EU, US, APAC)
3 shared (EU, US, APAC)
9 regions on shared clusters

34 regions on a dedicated cluster

IT Security Review

-
-

Automatic backups and one-click recovery

-
-

Audit Logs

-
-

Audit Log Retention Period

-
-
90 days

Penetration testing

-
-
Add-on

Custom T&Cs

Online EULA
Online T&Cs

Performance

Rate Limits for uncached requests / RPS

5
25
Up to 500

Uptime SLA

-
-
Up to 99.95%

Infrastructure

Free Shared
Self Service Shared
Shared/Dedicated

Performance Monitoring and Reporting

-
-

Additional Infrastructure

-
-
Add-on

Read Replica

-
-
Add-on

Custom Database Indexes for Complex Queries

-
-

Support & Services

CSM

-
-

Support Channels

Community
Community & Email
Priority

Support SLA

-
-
Level 1-3+

Onboarding

-
-

Service Engagement Level

-
-

Training

-
-

See why our customers love Hygraph

Frequently Asked Questions