Frequently Asked Questions
Pricing & Plans
What does the Hobby plan cost and what features are included?
The Hobby plan is always free and designed for individuals building personal projects, testing ideas, or exploring Hygraph. It includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting/assignment workflow. Source
What does the Growth plan cost and what features are included?
The Growth plan starts at $199 per month and is ideal for small businesses seeking quick wins or cost-effective content management. It includes everything in Hobby plus 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support desk. Source
What does the Enterprise plan offer and how is pricing determined?
The Enterprise plan offers custom pricing tailored to your business needs. It includes all Growth features plus custom limits on users, roles, entries, locales, API calls, components, remote sources, version retention for a year, scheduled publishing, dedicated infrastructure, global CDN, 24/7 monitoring, advanced security and governance controls, SSO, multitenancy, instant backup recovery, custom workflows, dedicated onboarding and support, custom uptime and support SLAs, and taxonomies. Source
Are there any hidden fees or additional charges?
No, the price for the Growth plan is listed transparently on the website. There are no hidden fees or additional charges. Source
Do you offer special pricing for students, non-profits, or open source projects?
Yes, Hygraph offers special pricing options for students, non-profits, and open source projects. Contact the team to discuss your project and eligibility. Contact | Education | Open Source
How do I purchase more API Operations and Asset Traffic?
On the Growth plan, additional usage is charged automatically at the end of your billing cycle. Overages cost USD 0.20 per 10,000 API Operations or 1 GB of Asset Traffic. On the Hobby plan, usage is blocked until the next billing period. Source
What payment options are available?
Hygraph accepts credit cards from all major providers. Enterprise plans can also be paid by bank transfer. Source
Does Hygraph use USD for all transactions?
Most transactions are charged in USD. European customers can also be charged in EUR. Source
Do you offer a free trial of all features?
Yes, you can upgrade a Hobby project to a 30-day trial of the Enterprise plan to access premium features. For larger projects or Proof of Concept, contact Sales for more options. Enterprise Trial | Contact Sales
What happens when my free trial expires?
At the end of your 30-day trial, you can select the plan that best suits your needs. Feature and usage limits may vary depending on your chosen plan. Source
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph is a GraphQL-native Headless CMS offering Smart Edge Cache, Content Federation, Rich Text SuperPowers, custom roles, project backups, advanced localization, and developer-friendly APIs. It supports seamless integration with eCommerce, localization, and other systems, and is SOC 2 Type 2, ISO 27001, and GDPR compliant. Features
Does Hygraph support integrations with other platforms?
Yes, Hygraph integrates with digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), hosting (Netlify, Vercel), eCommerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), personalization (Ninetailed), AI (AltText.ai), and more. Integrations Documentation
Does Hygraph provide APIs for developers?
Yes, Hygraph offers GraphQL Content API, GraphQL Management API, Public API, and supports both REST and GraphQL APIs for flexible integration and content management. Documentation
What technical documentation is available for Hygraph?
Hygraph provides comprehensive documentation, API references, content workflow guides, webhook documentation, and interactive API playgrounds. Visit Hygraph Documentation for details.
What are the rate limits for Hygraph's content APIs?
Cached requests are not rate-limited. Uncached requests are rate-limited by plan: Hobby (5 req/sec), Growth (25 req/sec), Enterprise (up to 500 req/sec). Limits can be lifted for custom plans. Source
Support & Implementation
What customer service and support options are available after purchasing Hygraph?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive SLAs for critical issues (resolved in less than an hour), onboarding assistance, a dedicated Customer Success Manager, extensive documentation, a community Slack channel, Intercom chat, and training resources. Source | Documentation
What training and technical support is available to help customers get started?
Hygraph offers onboarding support (introduction call, account provisioning, business/technical/content kickoffs), comprehensive documentation, webinars, live streams, hands-on guidance, and consultation on content strategy, localization, and migrations. 24/7 technical support is available via chat, email, and Slack. Onboarding Overview
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph's cloud infrastructure handles all maintenance, upgrades, and security patches automatically. Customers benefit from continuous updates, audit logs, advanced monitoring, and performance reporting. 24/7 support and SLAs are available for troubleshooting. Source
How easy is it to implement Hygraph and get started?
Hygraph is recognized as the #1 easiest to implement headless CMS. For example, Top Villas launched a new project in just 2 months. The platform is intuitive for both technical and non-technical users, with a free API playground and structured onboarding. Case Study | Onboarding
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust data protection and adherence to industry standards. Source
What security features does Hygraph offer?
Hygraph provides granular permissions, audit logs, encryption at rest and in transit, SSO integrations, automatic backups with one-click recovery, and supports enterprise-grade compliance with dedicated hosting, custom SLAs, and security certifications. Source | Security Report
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is designed for developers, IT decision-makers, content creators, project managers, agencies, and technology partners. It serves modern software companies, enterprises, brands scaling across geographies, and those re-platforming from legacy solutions. Case Studies
What business impact can customers expect from using Hygraph?
Customers report up to 3X faster time-to-market (Komax), 20% increase in website monetization (AutoWeb), 15% higher customer engagement (Samsung), 7X higher content velocity, 125% traffic growth, and 120% more website clicks. Hygraph supports content management across 40+ global markets and 100+ stakeholders. Case Studies
What industries are represented in Hygraph's case studies?
Industries include eCommerce, automotive, healthcare, consumer electronics, media and publishing, food and beverage, travel and hospitality, engineering, government, and SaaS. Case Studies
Can you share specific customer success stories?
Yes. Komax achieved 3X faster time to market and managed 20,000+ product variations across 40+ markets. Samsung saw a 15% higher engagement rate. Dr. Oetker ensured global consistency with MACH architecture. HolidayCheck improved workflow efficiency. Sennheiser increased e-commerce conversions by 136.7% in 4 months. Stobag grew online revenue share from 15% to 70%. Case Studies
Product Information & Technical Requirements
What is the primary purpose of Hygraph?
Hygraph enables teams to build better digital experiences using market-leading APIs. It is a GraphQL-native Headless CMS focused on removing traditional content management pain points and empowering businesses to deliver perfect experiences at scale. Product
What problems does Hygraph solve?
Hygraph solves operational inefficiencies (removes developer bottlenecks, improves workflows), financial challenges (reduces costs, accelerates speed-to-market), and technical issues (simplifies development, resolves schema and cache challenges, supports integration). Content Federation
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive UI, logical setup, and accessibility for non-technical users. The platform is described as super easy to set up and use, with streamlined workflows and positive sentiments from both technical and non-technical teams. Try Headless CMS | Case Study
What are some common pain points Hygraph addresses?
Hygraph addresses operational pains (developer bottlenecks, legacy tech stacks, misalignment in global teams, clunky UX), financial pains (high costs, slow speed-to-market, limited integration, scaling challenges), and technical pains (schema evolution, cache issues, GraphQL endpoint complexity, OpenID integration). GraphQL Survey
What performance metrics does Hygraph deliver?
Hygraph delivers high-performance endpoints with low latency and high read-throughput, optimized content delivery, 7X higher content velocity, 125% traffic growth, 120% more website clicks, and supports 40+ global markets and 100+ stakeholders. API Reference
Customer Proof
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, HolidayCheck, Ancestry, JDE, Dr. Oetker, Ashley Furniture, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, and Clayton Homes. Customer Stories