Frequently Asked Questions

Pricing & Plans

What pricing plans does Hygraph offer?

Hygraph offers three main pricing plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan is designed to fit different team sizes and project requirements. For more details, visit the Hygraph Pricing Page.

What features are included in the Hobby plan?

The Hobby plan is free forever and includes: 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting/assignment workflow. It's ideal for individuals building personal projects or exploring Hygraph. See full details.

What features are included in the Growth plan?

The Growth plan starts at $199/month and includes everything in Hobby, plus: 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support desk. See full details.

What features are included in the Enterprise plan?

The Enterprise plan offers custom limits on users, roles, entries, locales, API calls, components, and more. It includes version retention for a whole year, scheduled publishing, dedicated infrastructure, global CDN coverage, 24/7 monitoring, advanced security and governance controls, SSO, multitenancy, instant backup recovery, custom workflows, dedicated onboarding/support, custom uptime/support SLAs, and taxonomies. See full details.

Are there any hidden fees or additional charges?

No, the price for the Growth (self-service) plan is listed on the website. There are no hidden fees or additional charges, as highlighted in the pricing page comparison table. See pricing details.

Do you offer special pricing for students, non-profits, or open source projects?

Yes, Hygraph offers special pricing options for students, non-profits, and open source projects. Contact the team to discuss your project and eligibility. Learn more.

What payment options are available?

Hygraph accepts credit cards from all major providers. Enterprise plans can also be paid by bank transfer.

Is my credit card information needed to sign up for Hygraph?

No, you do not need your credit card information to sign up for the Hobby plan or to upgrade to the 30-day Enterprise trial. All you need is an email address or a social profile (GitHub, Facebook, or Google).

Does Hygraph use USD for all transactions?

In most cases, Hygraph charges in USD. European-based customers can also be charged in EUR.

Are there custom pricing options available?

Yes, Hygraph provides custom pricing options for businesses with unique needs. The Sales Team will work with you to find the best solution for your company. Contact Sales.

How does Hygraph's pricing model benefit growing companies?

Hygraph's pricing model ensures costs match your stage of growth and that with the right approaches to content, costs will not unexpectedly soar. See Top Villas case study.

Features & Capabilities

What are the key features of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, scalability, unlimited asset storage, live preview, commenting workflow, version retention, remote source connection, scheduled publishing, custom workflows, advanced security controls, and more. See all features.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more.

What integrations does Hygraph support?

Hygraph supports integrations with Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See all integrations.

What is content federation in Hygraph?

Content federation in Hygraph allows you to unify data from multiple sources and services, enabling consistent content management across regions and platforms. This is especially useful for global teams and enterprises. Learn more.

How does Hygraph optimize content delivery performance?

Hygraph emphasizes optimized content delivery performance, ensuring rapid content distribution and responsiveness. This reduces bounce rates, increases conversions, and positively impacts user experience and search engine rankings. Learn more.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade security and data protection. See security features.

What security features does Hygraph offer?

Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, sandbox environments, fine-grained permissions, and custom data center/region options. Learn more.

Use Cases & Success Stories

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises looking to modernize, and brands aiming to scale globally or improve development velocity. See case studies.

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness/fitness. Explore case studies.

Can you share specific customer success stories?

Yes. For example, Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. See more success stories.

Who are some of Hygraph's customers?

Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See customer stories.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph solves operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Learn more.

How does Hygraph address these pain points?

Hygraph provides an intuitive interface for non-technical users, modernizes legacy tech stacks with GraphQL-native architecture, enables content federation for global teams, streamlines workflows to reduce costs, accelerates speed-to-market, and simplifies development with tools for query management and schema evolution. See solutions.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. See CMS KPIs.

Do the pain points solved by Hygraph differ by persona?

Yes. Developers benefit from reduced boilerplate code and easier schema evolution; content creators/project managers gain independence from developers and a user-friendly interface; business stakeholders see lower operational costs, easier scalability, and faster speed-to-market. Learn more.

Technical Requirements & Documentation

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering everything you need to know about building and deploying projects.

Is there a rate limit on the content APIs?

Cached requests are not rate-limited. Uncached requests are rate-limited by tier: Hobby (5 req/sec), Growth (25 req/sec), Enterprise (up to 500 req/sec). Limits can be lifted for custom plans. Contact Sales.

Support & Implementation

What support options are available for Hygraph customers?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users can access documentation, video tutorials, and the community Slack channel. Contact Support.

What training and onboarding resources does Hygraph provide?

Hygraph provides onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and Customer Success Managers for expert guidance. Learn more.

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding, even for non-technical users. You can sign up for a free account and use documentation and guides to get started quickly. For example, Top Villas launched a new project in just 2 months. See documentation.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The UI is described as logical and user-friendly for both technical and non-technical teams. See feedback.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access documentation and the community Slack channel. Contact Support.

Competition & Comparison

How does Hygraph compare to other CMS platforms?

Hygraph differentiates itself with its GraphQL-native architecture, content federation, scalability, and ease of use. It streamlines workflows, reduces developer dependency, and supports modern development practices, making it a strong choice for businesses seeking flexibility and efficiency. See comparisons.

Why choose Hygraph over alternatives?

Hygraph offers unique advantages such as GraphQL-native architecture, content federation, scalability, and lower total cost of ownership. These features enable impactful digital experiences, faster speed-to-market, and improved efficiency. Learn more.

What is a common issue with Contentful's pricing?

Contentful's pricing structure can be unpredictable, which is a concern for some users. See comparison.

What is the pricing for WordPress?

WordPress is free, but users are responsible for hosting, plugin compatibility, manual upgrades, and any premium themes or plugins needed. See details.

What is the pricing structure for Craft CMS?

Craft CMS offers a free Solo plan for personal projects. Paid plans start at $279/project (Team plan) for up to five users, and $399/project (Pro plan) for unlimited users and advanced branding. Updates for paid plans cost $99/year after the first year. Enterprise pricing is custom. See Craft CMS pricing.

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Start free, stay free forever

Simple pricing for fast results

Explore, with expert guidance

Choose the plan that fits your team

Hobby

$0

always

For individuals building personal projects, testing out their ideas or simply exploring how to work with Hygraph.

What you'll love about the Hobby plan:

  • 2 locales
  • 3 seats
  • 2 standard roles
  • 10 components
  • Unlimited asset storage
  • 50MB per asset upload size (maximum)
  • Live preview
  • Commenting and assignment workflow

Growth

From

$199

per month

For small businesses looking for quick wins, or cost-effective content management solutions.

Everything in Hobby, and:

  • 3 locales
  • 10 seats
  • 4 standard roles
  • 200MB per asset upload size (maximum)
  • Connect your remote source
  • 14-day version retention
  • Email support desk

Enterprise

Custom

For businesses building market-leading applications, looking to scale with dedicated support and governance.

Everything in Growth, and:

  • Custom limits on users, roles, entries, locales, API calls, components and more
  • Custom number of remote sources to federate content by unifying services
  • Version retention for a whole year
  • Scheduled publishing
  • Dedicated infrastructures, global CDN coverage, and 24/7 monitoring
  • Security & governance controls, fine-grained permissions, and audit logs
  • Single Sign-on (SSO)
  • Multitenancy
  • Instant one-click backup recovery
  • Custom Workflows
  • Dedicated support in onboarding, architecture, training, and success
  • Custom uptime and support SLAs for running mission critical content operations
  • Taxonomies

Compare Plans

Hobby

$0

, free forever

Growth

$199

per month

Enterprise

Custom

per month

Project Capabilities

Basics

# of Entries

1,000
10,000
1,000,000+

# of API Calls

500,000
1,000,000
50,000,000+

Asset Traffic

100 GB
500 GB
25,000 GB +

Seats

3
10
200

Asset storage

Unlimited
Unlimited
Unlimited

Asset upload size

50 MB per asset
200 MB per asset
Custom limits available

Content Architecture & Federation

# of Models

20
40
Up to 500

# of Components

10
20
Up to 150

# of Locales

2
3
Up to 80

Remote Sources

0
1
Up to 10

Taxonomies

-
-
Up to 12

Variants

-
-
Up to 30 per entry

Segments

-
-
Up to 500

Publishing workflows

Content Stages

2
2
Up to 5

Live Preview

Custom Workflows

-
-
Up to 10

Commenting and Assignment

Version retention period

-
14 days
Up to 365 days

Scheduled Publishing

-
-

Development workflows

# of Environments

1
2
Up to 10

# of Webhooks

5
10
Up to 100

# API Tokens

3
5
Up to 30

Platform Capabilities

Governance

Standard Roles

2
4
4

Custom Roles & Permissions

0
0
Up to 30

SSO

-
-

Multi tenancy

-
-

Security & Compliance

Custom Data Center/Region

3 shared (EU, US, APAC)
3 shared (EU, US, APAC)
9 regions on shared clusters

34 regions on a dedicated cluster

IT Security Review

-
-

Automatic backups and one-click recovery

-
-

Audit Logs

-
-

Audit Log Retention Period

-
-
90 days

Penetration testing

-
-
Add-on

Custom T&Cs

Online EULA
Online T&Cs

Performance

Rate Limits for uncached requests / RPS

5
25
Up to 500

Uptime SLA

-
-
Up to 99.95%

Infrastructure

Free Shared
Self Service Shared
Shared/Dedicated

Performance Monitoring and Reporting

-
-

Additional Infrastructure

-
-
Add-on

Read Replica

-
-
Add-on

Custom Database Indexes for Complex Queries

-
-

Support & Services

CSM

-
-

Support Channels

Community
Community & Email
Priority

Support SLA

-
-
Level 1-3+

Onboarding

-
-

Service Engagement Level

-
-

Training

-
-

See why our customers love Hygraph

Frequently Asked Questions