Frequently Asked Questions

Content Modeling Basics

What is content modeling in Hygraph?

Content modeling in Hygraph defines the schema of your content, describing what types of content you want to store, how they relate to each other, and how they can be edited. A well-designed content model influences the daily experience of developers and content creators, providing an elegant management interface and a versatile GraphQL API for integration. Learn more.

Who is responsible for content modeling and when should it be done?

Content modeling is typically handled early in a project's lifecycle by developers or product managers. It's important to involve content creators early, as the model affects their daily workflow. Early decisions have long-lasting effects, so careful planning is recommended. Read more.

How do I get started with my content model in Hygraph?

Before building your initial content model, sketch out your product's first version and design. Identify the content structures needed (e.g., Series, Episodes, Actors for a streaming app) and their relationships. This helps in setting up models and fields that reflect your application's requirements. See guide.

Is it difficult to change an existing content model in Hygraph?

Hygraph supports evolving your content model safely using environments. However, changes introduced later can be more challenging, sometimes requiring content migration. Investing time in a future-proof model helps prevent tedious migrations. Learn about environments.

How does Hygraph support content reuse across multiple platforms?

Hygraph enables you to reuse and integrate content into any website or application. By focusing on semantic modeling—keeping models free from presentational information—you can deliver content to websites, mobile apps, and even VR applications. This approach maximizes content flexibility and reuse. Read more.

Features & Capabilities

What are the key features of Hygraph for content modeling?

Hygraph offers models, fields, components, enumerations, and system artifacts for flexible content modeling. It automatically generates a GraphQL API for your models, supports various field types (e.g., Strings, Integers, Dates, Colors, Geo coordinates), and provides field modifiers for localization, uniqueness, and validation. See field types.

How does Hygraph handle access controls and permissions?

Hygraph allows you to set up fine-grained access controls for any part of your model. You can define specific roles for content creators, restrict API tokens, and manage permissions for editing and reading content. This ensures secure and tailored access for different team members. Learn about permissions.

What performance benefits does Hygraph offer?

Hygraph delivers exceptional performance through features like Smart Edge Cache for faster content delivery, high-performance endpoints, and optimized GraphQL API usage. These capabilities ensure reliability and speed for businesses with high traffic and global audiences. Read more.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. It offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. For more details, see the security features page and security report.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a Free Forever Developer Account for developers, self-service plans like the Growth Plan at $299/month ($199/month billed annually), and custom enterprise pricing starting at $900/month. Plans include 1,000 entries, with add-ons for more entries ($25 per 5,000), locales ($150 each), and other custom features. See full pricing.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It suits organizations modernizing legacy tech stacks, global enterprises needing localization, and businesses aiming for scalable, future-proof content management. See case studies.

What business impact can customers expect from using Hygraph?

Customers can expect improved speed-to-market (e.g., Komax achieved 3x faster launches), enhanced customer engagement (Samsung saw a 15% increase), increased revenue (Stobag grew online share from 15% to 70%), cost efficiency, and scalability. Hygraph's composability and extensibility ensure a future-proof tech stack. Explore success stories.

Can you share specific case studies or success stories of customers using Hygraph?

Yes. Komax managed 20,000+ product variations across 40+ markets with a single CMS, achieving 3x faster time to market (case study). Samsung improved customer engagement by 15% (case study). Stobag increased online revenue share from 15% to 70% (case study). More examples are available on the Hygraph Case Studies Page.

Pain Points & Solutions

What problems does Hygraph solve for its customers?

Hygraph addresses operational inefficiencies (e.g., developer dependency, legacy tech stack modernization), financial challenges (high costs, slow launches), and technical issues (schema evolution, integration difficulties, cache and localization problems). Solutions include a user-friendly interface, GraphQL-native architecture, content federation, and Smart Edge Cache. See relevant case studies.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and custom app integration for content quality checks. Hygraph was recognized for "Best Usability" in Summer 2023. Users highlight its flexibility and effectiveness for diverse teams. Try Hygraph.

Technical Requirements & Implementation

How long does it take to implement Hygraph and how easy is it to start?

Implementation time varies by project. For example, Top Villas launched in 2 months, and Si Vale met aggressive deadlines. Hygraph offers a free API playground, free developer account, and a structured onboarding process (introduction call, account provisioning, business/technical/content kickoffs). Training resources and extensive documentation are available. See documentation.

What training and technical support is available for Hygraph customers?

Hygraph provides structured onboarding, webinars, live streams, how-to videos, extensive documentation, 24/7 support via chat/email/phone, Intercom chat, a community Slack channel, and a dedicated Customer Success Manager for enterprise customers. Access documentation.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is cloud-based, handling all deployment, updates, security, and infrastructure maintenance. Upgrades are seamless, with new features integrated automatically. Troubleshooting is supported by 24/7 support, Intercom chat, documentation, and an API Playground for self-service. Enterprise customers receive a dedicated Customer Success Manager. Learn more.

Competition & Comparison

Why choose Hygraph over other headless CMS solutions?

Hygraph stands out as a GraphQL-native headless CMS with unique features like Smart Edge Cache, content federation, rich text superpowers, custom roles, and project backups. It offers speed-to-market, lower total cost of ownership, scalability, improved workflows, developer-friendly APIs, and enterprise-grade security. Proven results include Komax's 3x faster launches and Samsung's 15% engagement increase. See comparisons.

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#Headless content modeling

#Introduction

The content model defines the schema of your content. It describes what kind of content you want to store, how it relates to each other, and in what way it can be edited within Hygraph. It is one of the most important components of your project and your model's quality will highly influence the daily life and satisfaction of your developers and content creators.

Based on the content model, Hygraph will provide an elegant and easy to use content management interface as well as a highly versatile GraphQL API. You will use the API to integrate the content into your application.

Content modeling with HygraphContent modeling with Hygraph

The generated API and the user interface are only as good as your content model. If you set up a clean structure that works for both developers and content creators, implementation success is much more likely.

#Who is responsible for content modeling, and when?

Modeling is usually done very early in the lifecycle of a project and mostly taken care of by developers or product managers. Early decisions can have a long lasting effect on the whole project, so make sure to invest enough time into planning.

Ideally, the content creator team is involved early on, as the content model will highly influence their experience on a daily basis. What can work great from a developer perspective can lead to a difficult experience for content creators and vice versa.

As your website or application will evolve over time, changes to your schema are very likely to happen. Read on to understand how Hygraph can help you with an evolving content model.

#How to get started with your content model

Before starting to build your initial content model, you should already have sketched out how the first version of your product should look like. Having a design or mockup in front of you will help breaking down the content structures you will need to implement the website or application later on.

Let's say you are building a streaming application for TV shows and you have an idea of what the frontend should look like. You will be able to identify that you will need to set up models for Series, Episodes and Actors and also how those models will relate to each other.

Movie content modelMovie content model

In this example, a Series is related to multiple Episodes, while an Episode may be related to multiple Authors and so on. We can identify that a Series will need to store different fields of information, such as a poster in the background, the name or logo of the show, the genre and release information etc.

#Changing an existing model is difficult

The content model can be adjusted at any time and Hygraph supports working with environments which will help you evolve your content model safely. However, the later a change is introduced, the harder it will get. In some cases you will need to consider migrating content that was already created from an old model to an updated model. By investing more time in setting up a potentially future-proof content model, you will be able to prevent future mundane work such as content migrations.

#Set up fine grained access controls for each part of your model

Once you have defined your initial structures, you can set up fine grained access controls to any part of your model. The access controls will affect how and what content can be edited from within the content management interface but also from the API.

For example: You can set up specific roles for content creators that can only edit part of your content or set up API tokens that restrict reading some of your models.

#Modeling for content reuse

One of the major benefits of a headless content platform is that you can reuse and integrate your content into any website or application.

If you are planning to build a sustainable content strategy and plan to integrate your content on several platforms such as websites, native mobile apps or virtual reality applications for the metaverse, you should keep your content model clean from presentational information.

While a browser may be able to interpret a specific “Page” model, a native mobile or VR app might not be able to. Keeping your model free of presentational information and only focusing on the actual attributes and relationships of the represented content itself is called semantic modeling and will help you reusing your content for a broader set of applications.

If on the other side, you only want to integrate your content on one specific channel, like a website, there is no harm in structuring your content closer to the component structure of your frontend. This will allow content creators to work more independently on new sites or landing pages without the need for aligning each time with the development team, in case they have a broad set of components to choose from.

#Content modeling with Hygraph

Content modeling is very similar to database modeling, but in addition, you enrich your fields with information that will influence the user experience for content creators, such as which form appearance a field will have.

Hygraph makes this all too easy.

#Models

The “Model” is what encapsulates all of the different relationships, fields, and items you see below. You can think of a model as a database “table” that contains all of the rows (or content entries).

Hygraph automatically generates an API for the models you create, and all of the different fields, components, enumerations, relationships, and more.

#Fields

You will need to add fields to models to store content. Hygraph provides content editors different input UI depending on the fields used. You can think of a field as a “column” inside of a database table. These fields can be of many different types, and in GraphQL we call those types “Scalars”.

Hygraph provides many different scalar types for things like Strings, Integers, Dates, Booleans, and even for things like Colors, and Geo coordinates. You can learn about the supported field types inside of the API Reference.

#Field modifiers

All fields added to your content models provide ways to modify how they're used. You can set fields to be a list, to be localized, to be used in a list, to be marked as required, or unique, as well as a bunch of other combinations.

#Components

You can think of components similar to a model, but they're embedded within an existing model, and cannot be interacted with as individual entries.

As a content editor, you may wish to add components to structure data for things like a page “Hero”, or layout “Blocks”. You wouldn't query a Hero or Block on its own, but only fetch its content when you interact with the parent model.

#Enumerations

Enums are a special kind of type that we can use to enumerate all possible values in a field. GraphQL enums give us schema level validation by their pure existence.

You would typically use enumerations outside of content, but for things that power a content UI. For example, you may wish to store the possible values that users can “Filter by”. These values could be NAME_ASC, PRICE_ASC, PRICE_DESC, etc.

#System artifacts

When working with a system that manages content, there are many things that the system needs to monitor to operate. Hygraph automatically provides some system models, and fields for projects.

#Asset model

Content comes in many different formats, and we refer to “assets” as things you upload that are audio files, images, videos, and PDFs.

Hygraph automatically provides a “transformation API” for images that you can use to alter the output of any uploaded images. A typical transformation is cropping, and moving the focal point.

#User model

Any user of your Hygraph project is referred to as a “User”. These are managed automatically, and automatically relate to any content or asset uploaded so you can clearly identify who created, updated, or published content.

Users are also connected to models at an API level, so you can fetch the users name, avatar, and more when fetching content.

#System fields

Hygraph automatically handles fields that you don't need to. This includes fields for a document's unique ID, and the timestamps for when content was created, updated, published, and the user model connection mentioned above.

#Resources