Frequently Asked Questions
Product Overview & Migration
What are the key differences between Hygraph Studio and Hygraph Classic?
Hygraph Studio offers a faster, more flexible experience with an intuitive interface, optimized navigation, and high-performance architecture. Studio is designed for scalability and efficiently handles complex content structures and large projects. It features exclusive capabilities such as Conditional Fields, Live Preview, Remote Sources with Authorization, Command Menu, Recently Viewed Menu, Collaborator View, Quick Filters, Grid View for assets, Field Outline, and Backup & Recovery. Classic provides foundational features but does not include these Studio-exclusive tools. For a detailed comparison, see the official documentation.
How do I switch between Hygraph Studio and Classic?
You can switch between Hygraph Studio and Classic from inside your project using the user menu located at the bottom-left corner of your screen. Your project will retain changes as you switch between versions. For step-by-step instructions and screenshots, refer to the official guide.
Will my project data be preserved when switching between Studio and Classic?
Yes, your project will retain all changes as you switch between Hygraph Studio and Classic. This ensures a seamless transition and data integrity across both interfaces.
Features & Capabilities
What exclusive features does Hygraph Studio offer compared to Classic?
Hygraph Studio includes several exclusive features not available in Classic, such as:
For a full list, see the feature comparison.
Which features are available in both Hygraph Studio and Classic?
Both Studio and Classic support core CMS functionalities, including access to all projects, project creation, learning materials, schema builder (models, components, enumerations, remote sources, REST and GraphQL remote fields, fields), content form management (all fields, nested components, create/edit content, localizations, duplicating content/components, commenting, notifications), apps (list and configuration flow), and webhooks. For details, see the comparison tables.
What features have been deprecated in Hygraph Studio?
UI Extensions have been deprecated in Hygraph Studio. If you require UI Extensions, you may need to use Hygraph Classic for those specific functionalities. For more information, see the UI Extensions documentation.
Performance, Security & Compliance
How does Hygraph Studio perform compared to Classic?
Hygraph Studio is built on a high-performance architecture optimized for scalability and speed. It features Smart Edge Cache for enhanced content delivery and high-performance endpoints for reliability. These improvements ensure Studio can efficiently handle complex content structures and large projects. For more details, see the performance blog post.
What security and compliance certifications does Hygraph offer?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and compliance standards for all users. For more details, visit the security features page and the security report.
What security features are available in Hygraph?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. These features help protect customer data and ensure regulatory compliance. For more, see Hygraph's security page.
Ease of Use & Support
How do customers rate the ease of use of Hygraph Studio?
Customers frequently praise Hygraph's editor UI for its intuitive and clear design, making it easy for both technical and non-technical users. Hygraph was recognized for "Best Usability" in Summer 2023. Users appreciate features like custom app integration for content quality checks and instant feedback. For more, see customer reviews.
What support and training resources are available for Hygraph Studio?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and a structured onboarding process. For more, visit Hygraph Documentation and pricing page.
How easy is it to get started with Hygraph Studio?
Hygraph Studio is designed for quick onboarding. Teams can start immediately using the free API Playground and free forever developer account. The structured onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources and documentation are available for self-paced learning. For more, see Hygraph Documentation.
Use Cases & Customer Success
Who can benefit from using Hygraph Studio?
Hygraph Studio is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, global enterprises needing localization and asset management, and businesses seeking scalable, future-proof content management. For more, see product documentation.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after transitioning to a digital-first approach. For more, see customer stories.
Pain Points & Solutions
What common pain points does Hygraph Studio address?
Hygraph Studio solves operational inefficiencies (eliminating developer dependency, streamlining workflows), financial challenges (reducing costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, improving localization and asset management). For more, see CMS KPIs blog.
How does Hygraph Studio solve these pain points?
Hygraph Studio provides a user-friendly interface for non-technical users, GraphQL-native architecture for modern workflows, content federation for consistent delivery, Smart Edge Cache for performance, and extensive integration capabilities. These solutions help businesses modernize their content management and deliver exceptional digital experiences. For more, see product documentation.
Technical Requirements & Implementation
How long does it take to implement Hygraph Studio?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. The structured onboarding process and immediate access to the API Playground help teams start quickly. For more, see Top Villas case study and Si Vale case study.
What support is available for maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, and maintenance are handled by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 chat, email, phone, Intercom chat, community Slack, and extensive documentation. Enterprise customers receive a dedicated Customer Success Manager. For more, see Hygraph Documentation.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph Studio solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the CMS KPIs blog.
