Frequently Asked Questions
Project Structure & Schema
What is the schema in Hygraph and how does it impact my work as an editor?
The schema in Hygraph defines the content structure of your project, including all fields and options you will work with in the Content editor. While editors do not create or modify the schema, they interact with it every time they create or manage content. Each company's schema is fully customizable, so the structure may differ between projects. Learn more.
How can I access the schema section in Hygraph?
To access the schema section, click on the Schema option in the navigation menu located on the left side of the Hygraph interface. This allows editors to view the schema and understand the structure of the content they are working with. Source
Can editors modify the schema in Hygraph?
No, editors cannot modify the schema in Hygraph. The default Editor role allows users to see the schema but does not permit any editing. Schema changes are typically managed by users with higher permissions. Source
Editor Experience & Usability
How easy is it for editors to use Hygraph?
Hygraph is frequently praised for its intuitive and clear editor UI, making it easy for both technical and non-technical users to navigate and manage content. Customers have noted that even those without technical expertise can start using Hygraph right away. Hygraph was recognized for "Best Usability" in Summer 2023. Source
What guides are available for editors to learn about project structure and schema?
Editors can access the Project structure guide to learn about schema and its impact on their work. Additional guides include Edit content, Field types, and The content editor, which provide step-by-step instructions and information on working with different content types.
Features & Capabilities
What are the key capabilities of Hygraph for content editors?
Hygraph offers a user-friendly interface, customizable schemas, granular permissions, and advanced features like Smart Edge Cache for performance. Editors benefit from previewing content, navigating with visual field outlines, and integrating custom apps for content quality checks. Source
How does Hygraph support content preview and navigation for editors?
Editors can preview content without jumping between entries and use the visual field outline to navigate content structures. The Field Outline shows the structure of the content entry, allowing editors to make changes faster and more intuitively. Source
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure enhanced security and compliance standards for all users. Source
What security features are available for editors and teams?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), and regular backups. These features help protect data and ensure compliance with industry standards. Source
Support & Onboarding
What support and training resources are available for editors?
Hygraph offers 24/7 support via chat, email, and phone, an Intercom chat for real-time troubleshooting, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance. Source
How easy is it to get started with Hygraph as an editor?
Editors can start immediately using the free API Playground and free forever developer account. The onboarding process includes introduction calls, account provisioning, and kickoffs for business, technical, and content planning. Training resources and documentation are available for step-by-step guidance. Source
Performance & Reliability
How does Hygraph ensure high performance for content management?
Hygraph uses Smart Edge Cache for enhanced performance and faster content delivery, high-performance endpoints for reliability and speed, and measures GraphQL API performance to help developers optimize usage. Source
Roles & Permissions
What permissions do editors have regarding schema and content?
Editors can view the schema but cannot edit it. Their permissions are defined by the default Editor role, which is designed to allow content creation and management without altering the underlying project structure. Source
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially beneficial for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver digital experiences globally. Source
Customer Success Stories
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, and Samsung improved customer engagement by 15% with Hygraph. More stories are available at Hygraph Customer Stories.