Frequently Asked Questions
Editor Best Practices & Features
What are the best practices for editors using Hygraph?
Editors should save drafts often to prevent loss of work due to unforeseen issues. Use content stages and versioning to maintain an active record of changes. For formatting large blocks of text, use the Markdown field. When using the Rich Text field, optimize images to web-friendly formats like WebP for faster front-end loading. Always publish all assets and referenced content when publishing new entries, as each asset and reference field has its own permissions that must be updated. Source: Editor Best Practices Guide.
How can editors preview and navigate content efficiently in Hygraph Studio?
Editors can preview content without jumping between entries and use the visual field outline to navigate content structures. The Field Outline shows the structure of the content entry, allowing editors to make changes faster and more intuitively. Source: Hygraph Studio Live Event, Studio Beta Blog.
What is the Click to Edit feature and how does it help editors?
Click to Edit allows editors to click on elements in a Hygraph-powered preview and jump directly to the corresponding field in Studio, focusing the form on that field while keeping the preview open side-by-side. It ships with two opt-in enhancements: Field Update (live visual feedback) and Field Focus (reverse lookup), enabling real-time preview and easier field-location mapping. Source: Introducing Click to Edit Blog.
Where can editors find documentation and guides for using Hygraph?
Editors can access comprehensive documentation and guides at Hygraph Editor Guides. Specific guides include project structure, editing content, field types, and content editor views. Source: Editor Guides.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS that empowers businesses to build, manage, and deliver digital experiences at scale. Key capabilities include operational efficiency (eliminating developer dependency, streamlining workflows), financial benefits (reducing costs, accelerating speed-to-market), technical advantages (GraphQL-native architecture, content federation, enterprise-grade security), and unique features like Smart Edge Cache, custom roles, rich text formatting, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. Source: Customer Stories, manual.
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through Smart Edge Cache for faster content delivery, high-performance endpoints for reliability and speed, and measured GraphQL API performance with practical optimization advice for developers. Source: High-Performance Endpoint Blog, GraphQL Survey 2024.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. Security features include granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. Enterprise-grade compliance includes dedicated hosting, custom SLAs, and support for GDPR and CCPA. Source: Security Features Page, Security Report.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, global enterprises needing localization and asset management, and businesses aiming to deliver exceptional digital experiences. Source: ICPVersion2_Hailey.pdf.
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks, ensuring content consistency), financial challenges (lowering operational costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, improving localization and asset management). Source: Hailey Feed .pdf.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. Source: CMS KPI Blog.
Support & Implementation
What customer service and support options are available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources (webinars, live streams, how-to videos), and a dedicated Customer Success Manager for enterprise customers. Source: Documentation, Pricing, Enterprise Headless CMS.
How long does it take to implement Hygraph and how easy is it to start?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines. Hygraph offers a free API playground, free forever developer account, and a structured onboarding process (introduction call, account provisioning, business/technical/content kickoffs). Training resources and extensive documentation are available for easy adoption. Source: Top Villas Case Study, Si Vale Case Study, Documentation.
What training and technical support is available to help customers get started with Hygraph?
Hygraph provides a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, real-time support channels (24/7 chat/email/phone, Intercom chat, Slack community), and a dedicated Customer Success Manager for enterprise customers. Source: Documentation, Pricing, Enterprise Headless CMS.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is cloud-based, handling all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API playground. Enterprise customers receive a dedicated Customer Success Manager. Source: manual.
Customer Feedback & Success Stories
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ability to integrate custom apps for content quality checks. Hygraph was recognized for "Best Usability" in Summer 2023. Source: Try Headless CMS, Hailey Feed - PMF Research.xlsx.
Can you share some customer success stories with Hygraph?
Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Customer Stories.