Frequently Asked Questions
Webhooks in Hygraph
What are webhooks in Hygraph and how do they work?
Webhooks in Hygraph are triggers that start an action whenever another action occurs in the CMS. For example, publishing a content entry can trigger a website build in an external service. Webhooks can also be used to sync data with external systems (like a PIM), send notifications to teammates, or trigger email campaigns when new content is published. While Editors typically do not configure webhooks, understanding their function helps users see how content changes can automate workflows and integrations. Webhooks are usually set up by your development team based on project needs. Learn more in the Hygraph Docs.
Who can configure webhooks in Hygraph?
Webhooks are typically configured by your development team or users with the necessary permissions. The default Editor role in Hygraph does not have access to configure webhooks, but Editors may benefit from understanding how webhooks affect content workflows and automation. See the documentation for more details.
What are some practical use cases for webhooks in Hygraph?
Common use cases for webhooks in Hygraph include triggering new website builds after publishing content, syncing data with external services (such as a Product Information Management system), sending notifications to teammates when content is added, and triggering email campaigns based on new published content. These automations help streamline workflows and ensure timely updates across systems. Read more in the Hygraph Docs.
Features & Capabilities
What features does Hygraph offer?
Hygraph offers a range of features including a GraphQL-native headless CMS, Smart Edge Cache for fast content delivery, content federation to integrate data from multiple sources, advanced localization and workflows, custom roles for granular access control, project backups, and rich text management. It also provides high-performance endpoints, developer-friendly APIs, and seamless integration with eCommerce, localization, and other systems. Learn more about Hygraph features.
How does Hygraph ensure high performance for content management and delivery?
Hygraph delivers exceptional performance through features like Smart Edge Cache, which accelerates content delivery for global audiences, and high-performance endpoints that ensure reliability and speed. The platform also provides practical advice for developers to optimize GraphQL API usage. For more details, see the Hygraph blog on performance improvements.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for its hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. For more details, see the Hygraph security features page.
How does Hygraph protect customer data?
Hygraph protects customer data through granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features. The platform also provides transparency and reporting, including a process for reporting security issues and a public security and compliance report. View the security and compliance report.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a Free Forever Developer Account, self-service plans (such as the Growth Plan at $299/month or $199/month billed annually), and custom enterprise pricing starting at $900/month. Plans include 1,000 content entries, with add-ons available for additional entries, locales, API calls, asset traffic, and content stages. For full details, visit the Hygraph Pricing Page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is designed for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It is ideal for organizations modernizing legacy tech stacks, requiring localization, asset management, and content federation, or aiming to deliver exceptional digital experiences. See case studies for industry examples.
What business impact can customers expect from using Hygraph?
Customers can expect improved speed-to-market (e.g., Komax achieved 3x faster time-to-market), enhanced customer engagement (Samsung saw a 15% increase), increased revenue (Stobag grew online revenue share from 15% to 70%), cost efficiency, and scalability. Hygraph's composability and extensibility also ensure a future-proof tech stack. Read more in Hygraph case studies.
What core problems does Hygraph solve?
Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks), financial challenges (reducing costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration and performance bottlenecks, improving localization and asset management). See customer stories for examples.
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Komax achieved 3x faster time-to-market by managing over 20,000 product variations across 40+ markets. AutoWeb saw a 20% increase in website monetization. Samsung improved customer engagement by 15%. Stobag increased online revenue share from 15% to 70%. For more, visit the Hygraph Case Studies Page.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding. Teams can start immediately with a free API playground and a Free Forever Developer Account. The structured onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Extensive documentation, webinars, and how-to videos are available for guidance. See Hygraph Documentation.
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation. The platform's resources and onboarding process help teams get started quickly. Read the Top Villas case study.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive user interface, accessibility for non-technical users, and ease of setup. It was recognized for "Best Usability" in Summer 2023. Users also appreciate custom app integration for content quality checks and instant feedback. Try Hygraph.
Support & Implementation
What customer service and support does Hygraph provide?
Hygraph offers 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and structured onboarding. See Hygraph Documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are handled by Hygraph. Upgrades are seamless and require no manual intervention. Troubleshooting is supported by 24/7 support, real-time chat, a community Slack channel, and extensive documentation. Enterprise customers have a dedicated Customer Success Manager. Learn more.
What training and technical support is available for new Hygraph customers?
Hygraph provides a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, 24/7 support, Intercom chat, and a community Slack channel. Enterprise customers are assigned a Customer Success Manager for personalized guidance. See Hygraph Documentation.
Competition & Comparison
Why choose Hygraph over other headless CMS solutions?
Hygraph stands out with its GraphQL-native architecture, Smart Edge Cache, content federation, advanced localization, custom roles, project backups, and proven business results (e.g., Komax 3x faster time-to-market, Samsung 15% higher engagement). It offers lower total cost of ownership, scalability, and enterprise-grade security and compliance. See customer stories.