Frequently Asked Questions

Backup & Recovery Feature

What is the Backup & Recovery feature in Hygraph?

The Backup & Recovery feature in Hygraph is an enterprise add-on that allows project admins to roll back their main environment to a previous working version within seconds in case of unintentional deletions or issues. It provides automatic daily backups of your project's master environment, with a 7-day retention period. Learn more.

Who can access the Backup & Recovery feature in Hygraph?

The Backup & Recovery feature is available as an add-on for enterprise customers. If you are interested in enabling this feature, you should contact Hygraph sales for more information.

How does the backup process work in Hygraph?

When enabled, Hygraph automatically creates daily backups of your project's master environment during non-working hours. These backups are retained for up to 7 days and include content, assets, and schema. Project admins can view the next scheduled backup and all available backups in the admin interface. Read more.

What can be restored using the Backup & Recovery feature?

Backups in Hygraph contain your project's content, assets, and schema. When you recover a backup, all these elements are restored to the selected backup state. Details here.

How do I recover a backup in Hygraph?

To recover a backup, project admins can select the 'Recover backup' option from the list of available backups. You can choose to either create a new environment from the backup ('Recover backup only') or promote the backup to master ('Recover backup & promote to master'). The process takes only a few seconds. See the guide.

What is the difference between 'Recover backup only' and 'Recover backup & promote to master'?

'Recover backup only' creates a new environment from the selected backup, while 'Recover backup & promote to master' turns the backup into a normal environment and promotes it to master, replacing the old master environment. Learn more.

How long does it take to recover a backup in Hygraph?

The recovery process in Hygraph is designed to be fast and typically takes only a few seconds to complete, minimizing downtime and disruption. Read more.

What happens to asset URLs after recovering a backup?

After recovering a backup as a new environment, the base asset URL changes, but the asset ID remains the same. You may need to update asset URLs in your source code or external systems to reflect the new environment ID. See details.

How can I update asset URLs after a backup recovery?

Since only the base URL changes with the new Hygraph Asset Management System, you can search for the old asset environment ID in your code or systems and replace it with the new one. The asset ID itself remains unchanged. Learn more.

How often are backups created in Hygraph?

Backups are created automatically every day during non-working hours and are retained for up to 7 days. Read more.

Can I see when the next backup is scheduled?

Yes, project admins can view the next scheduled backup date and time, as well as the general retention policy, in the Hygraph admin interface. Details here.

What is included in a Hygraph backup?

Each backup includes your project's content, assets, and schema, ensuring a comprehensive recovery in case of accidental deletions or issues. Learn more.

How long are backups retained in Hygraph?

Backups are retained for 7 days from the date they are created. After this period, older backups are automatically deleted. Read more.

Can I recover a backup as a new environment?

Yes, the 'Recover backup only' option allows you to create a new environment from a backup without affecting your current master environment. Learn more.

What happens to the old master environment when promoting a backup to master?

When you use 'Recover backup & promote to master,' the backup replaces the old master environment. You must choose a name for the demoted master environment, similar to the normal promotion flow. See details.

Are there any limitations to the Backup & Recovery feature?

The Backup & Recovery feature is only available to enterprise customers as an add-on. Backups are limited to the master environment and retained for 7 days. Asset URLs change after recovery, requiring updates in external systems. Read more.

How do I enable the Backup & Recovery feature for my project?

To enable the Backup & Recovery feature, you need to be an enterprise customer and contact Hygraph sales for activation. Contact sales.

Where can I find more technical documentation about backup and recovery in Hygraph?

You can find comprehensive technical documentation about backup and recovery in the Hygraph Developer Guides.

Pricing & Plans

What does the Hygraph Hobby plan cost?

The Hygraph Hobby plan is free forever and is ideal for individuals working on personal projects or exploring the platform. See pricing details.

What features are included in the Hygraph Growth plan?

The Growth plan starts at $199 per month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support desk. See full feature list.

What is included in the Hygraph Enterprise plan?

The Enterprise plan offers custom pricing and includes custom limits on users, roles, entries, locales, API calls, components, and more. It also provides advanced features like scheduled publishing, dedicated infrastructure, global CDN, SSO, multitenancy, instant backup recovery, custom workflows, and dedicated support. See details.

How can I try the Hygraph Enterprise plan?

You can try the Hygraph Enterprise plan for 30 days or request a demo by contacting the Hygraph team. Start your trial or request a demo.

Features & Capabilities

What APIs does Hygraph provide?

Hygraph provides several APIs, including the Content API (read & write), High Performance Content API (low latency, high throughput), MCP Server API (for AI assistants), Asset Upload API, and Management API. See API documentation.

What integrations are available with Hygraph?

Hygraph integrates with popular Digital Asset Management systems like Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, and Scaleflex Filerobot. It also supports Adminix, Plasmic, custom integrations via SDK, and a marketplace for pre-built apps. See all integrations.

What technical documentation is available for Hygraph?

Hygraph offers extensive technical documentation, including API references, schema components, references, webhooks, and AI integrations. Explore the documentation.

How does Hygraph ensure product performance?

Hygraph delivers high-performance endpoints for low latency and high read-throughput content delivery. The platform actively measures GraphQL API performance and provides best practices for optimization. Read more.

Security & Compliance

What security certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. See details.

How does Hygraph protect my data?

Hygraph uses enterprise-grade security features, including granular permissions, audit logs, SSO integrations, encryption at rest and in transit, regular backups, and dedicated hosting options. Learn more.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is designed for developers, product managers, content creators, marketing professionals, and solutions architects in enterprises, agencies, eCommerce, media, technology, and global brands. See case studies.

What industries use Hygraph?

Industries using Hygraph include SaaS, marketplace, education technology, media and publication, healthcare, consumer goods, automotive, technology, fintech, travel, food and beverage, eCommerce, agencies, online gaming, events, government, consumer electronics, engineering, and construction. See all industries.

What business impact can I expect from using Hygraph?

Customers report improved operational efficiency, accelerated speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. For example, Komax achieved a 3X faster time-to-market, and Samsung improved customer engagement by 15%. See case studies.

Can you share some customer success stories with Hygraph?

Yes, notable customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. For example, Komax managed 20,000+ product variations across 40+ markets, and Voi scaled content across 12 countries and 10 languages. Read all stories.

Pain Points & Solutions

What problems does Hygraph solve for its customers?

Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy stacks), financial challenges (reducing costs, accelerating speed-to-market), and technical issues (simplified schema evolution, robust integrations, performance optimization, localization, and asset management). See examples.

How does Hygraph differentiate itself from other CMS platforms?

Hygraph is the first GraphQL-native Headless CMS, offering content federation, user-friendly tools, enterprise-grade features, and proven ROI. It ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report and is recognized for ease of implementation. See comparisons.

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph for its intuitive UI, ease of setup, and ability for non-technical users to manage content independently. Some users note it can be complex for less technical users, but overall feedback is highly positive. See feedback.

How long does it take to implement Hygraph?

Implementation time varies by project. For example, Top Villas launched a new project in just 2 months, and Si Vale met aggressive deadlines with a smooth rollout. Hygraph offers a free API playground, structured onboarding, and extensive resources for fast adoption. See case study.

Help teams manage content creation and approval in a clear and structured way
Hygraph
Docs

#Backup & recovery

#Overview

In the case of unintentional deletions, Backup & Recovery allows project admins to roll back their main environment to a previous working version within seconds.

#What you can do

  • Automatic daily backup of a project's master environment, with a 7 day retention.
  • Easy recovery for project admins in case of accidental deletions.
  • Recovery within seconds to a previous backup as a new environment that you can promote.
  • Backups contain content, assets & schema.

#Backup creation

When the feature is enabled, backups are created automatically every day, during non-working hours, and kept for up to 7 days.

Project admins can see the next scheduled backup date & time, and the general retention. We also show the list of all available backups:

Clone settingsClone settings

#Recover backup

Click Recover backup on one of the backup cards to start the process:

Recover backupRecover backup

A modal with two selection options will display:

#Recover backup only

Recover backup onlyRecover backup only

The Recover backup only option creates a new environment from the backups.

#Recover backup & promote to master

The Recover backup & promote to master option turns the backup into a normal environment and promotes that to master.

The backup replaces the old master environment.

Recover backup & promote to masterRecover backup & promote to master

If you select this option, you must also choose a name for the demoted master environment, like in our normal promotion flow.

This process will only take a few seconds.

#Asset URLs change

Since backups are created as a new environment, the asset URLs will be different. Make sure to check for asset URLs stored in other places, such as source code or external systems.

Please note that, while in the past every single handle would have been updated, with the new asset system only the base URL changes on cloned environments.

With the new Hygraph Asset Management System, the following asset URL:

https://eu-west-2.graphassets.com/cm1q9b9c401cv07ut4wcgf2uj/cm2kmqsf6002a07ukg3z7sjzg

Would turn into something like this:

https://eu-west-2.graphassets.com/<new asset env id>/cm2kmqsf6002a07ukg3z7sjzg

Since the asset ID remains the same, you can simply run a search for the old asset environment ID and replace it with the new one.