Frequently Asked Questions
Product Overview & Recipes
What are Hygraph Recipes and how can they help me?
Hygraph Recipes are a collection of developer resources designed to help you discover how to combine different field types to create schema elements in Hygraph. Each recipe provides step-by-step guides and clonable cookbook projects based on real-life use cases, allowing you to learn, experiment, and save time when building content models. You can choose to build elements from scratch or clone projects that already contain schema elements. Learn more.
What types of schema elements can I create using Hygraph Recipes?
Hygraph Recipes cover a wide range of schema elements, including banners, buttons, card grids, CTAs, FAQs, headers & footers, image galleries, navigation, page sections, product pages, and taxonomy models. Each category includes multiple recipes and guides for different implementation approaches. For a full list, visit the Recipes List.
How do I use a Hygraph Recipe to build a schema element?
Each Hygraph Recipe offers two paths: a step-by-step guide for building elements from scratch, and a clonable cookbook project containing several recipes for comparison. You can follow the documentation to implement the element manually or clone a ready-made project to save time. Explore the guides.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS that empowers businesses to build, manage, and deliver digital experiences at scale. Key capabilities include operational efficiency (eliminating developer dependency, streamlining workflows), financial benefits (reducing operational costs, accelerating speed-to-market), technical advantages (GraphQL-native architecture, content federation, enterprise-grade security), and unique features like Smart Edge Cache, custom roles, rich text formatting, and project backups. Proven results include 3X faster time-to-market for Komax and a 15% engagement increase for Samsung. See customer stories.
Does Hygraph support content federation and integration with third-party systems?
Yes, Hygraph supports content federation, allowing you to integrate multiple data sources without duplication and solve data silos. It also offers robust GraphQL APIs and extensive integration capabilities with eCommerce platforms, localization tools, and digital asset management systems. Learn more about integrations.
What performance features does Hygraph offer?
Hygraph offers Smart Edge Cache for enhanced performance and faster content delivery, high-performance endpoints for reliability and speed, and practical advice for optimizing GraphQL API usage. These features are designed to support high-traffic and global audiences. Read more about performance improvements.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform. See security features.
What security features are available in Hygraph?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. Security issues can be reported, and a public security and compliance report is available. View the security report.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations looking to modernize legacy tech stacks, scale content operations, and deliver localized digital experiences globally. Try Hygraph.
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks, ensuring content consistency), financial challenges (lowering operational costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, integrating third-party systems, optimizing performance, and improving localization and asset management). See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. Explore more customer stories.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API playground and a free forever developer account, allowing teams to start immediately. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Extensive documentation, webinars, live streams, and how-to videos are available for hands-on guidance. Access documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation phase. The structured onboarding process and training resources help accelerate adoption. Read Top Villas case study.
What feedback have customers shared about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Many highlight its flexibility and user-friendliness, with positive sentiments reflected in reviews. Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
Support & Maintenance
What support and training resources are available for Hygraph users?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, how-to videos, and a dedicated Customer Success Manager for enterprise customers. Access documentation | Join Slack
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are handled by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API Playground. Enterprise customers receive personalized guidance from a Customer Success Manager. Learn more.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.
Vision & Differentiation
What is Hygraph's vision and mission, and how does the product contribute?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The mission is rooted in trust, collaboration, customer focus, continuous learning, transparency, and action-first values. Hygraph's product contributes by offering a GraphQL-native architecture, content federation, Smart Edge Cache, enterprise-grade features, and ease of use for non-technical users. Contact Hygraph.