Frequently Asked Questions
Pricing & Plans
How can I update my billing information in Hygraph?
Project Owners can update billing information by navigating to Project Settings > General > Billing. This section allows you to view and modify your plan, usage, and billing details. Note: Only Project Owners have access to these settings. Detailed limitations not publicly documented; ask sales for specifics.
What information is available in the billing details screen?
The billing details screen displays your subscription, invoices, account balance, and stored billing information. You can access this by clicking 'Billing details' at the top-right of the screen. Note: Some billing information may require additional permissions or roles. Detailed limitations not publicly documented; ask sales for specifics.
How do I compare and manage Hygraph plans?
To compare and manage plans, click 'Manage plan' at the top-right of the billing screen. This section shows yearly and monthly options and allows direct upgrades. If a plan is disabled, your project exceeds its limits. Note: Plan selection is restricted based on usage and project limits. Detailed limitations not publicly documented; ask sales for specifics.
What are the limits for the Hobby plan?
The Hobby plan includes: 1,000 content entries, 500,000 API calls, 100,000 AI tokens, 100 GB asset traffic, 3 seats, 50 MB asset upload size, 20 models, 10 components, 2 locales, 2 content stages, 1 environment, 5 webhooks, 3 API tokens, 2 standard roles, no custom roles, and a rate limit of 5 uncached requests per second. Note: Remote sources, version retention, and custom roles are not available. Best fit for small projects; teams needing more scalability may want to consider Growth or Enterprise plans.
What are the limits for the Growth plan?
The Growth plan includes: 10,000 content entries, 1,000,000 API calls, 300,000 AI tokens, 500 GB asset traffic, 10 seats, 200 MB asset upload size, 40 models, 20 components, 3 locales, 1 remote source, 2 content stages, 14-day version retention, 2 environments, 10 webhooks, 5 API tokens, 4 standard roles, no custom roles, and a rate limit of 25 uncached requests per second. Note: Custom roles and permissions are not available. Best fit for growing teams; enterprises needing advanced customization may want to consider Enterprise plans.
What are the limits for the 30-day trial?
The 30-day trial includes: 40,000 content entries, 5,000,000 API calls, 100,000 AI tokens, 2,500 GB asset traffic, 40 seats, 1,000 MB asset upload size, 150 models, 100 components, 15 locales, 6 remote sources, 3 content stages, 30-day version retention, 6 environments, 25 webhooks, 10 API tokens, 4 standard roles, 5 custom roles, and a rate limit of 50 uncached requests per second. Note: After the trial, limits revert to the selected plan. Best fit for evaluation; production teams should review plan limits before launch.
What are the limits for the Enterprise plan?
The Enterprise plan includes: 1,000,000+ content entries, 50,000,000+ API calls, 2,000,000+ AI tokens, 25,000+ GB asset traffic, 200 seats, custom asset upload size, up to 500 models, up to 150 components, up to 80 locales, up to 10 remote sources, up to 5 content stages, up to 365-day version retention, up to 10 environments, up to 100 webhooks, up to 30 API tokens, 4 standard roles, up to 30 custom roles, and a rate limit of up to 500 uncached requests per second. Note: Custom limits may require negotiation; smaller teams may not need all features.
How are API calls and asset traffic limits calculated?
API calls and asset traffic limits are aggregated across all environments within a project and refreshed daily by a scheduled job. Actions affecting these limits are reflected the following day. Note: Other limits apply only to the master environment and are not shared. Detailed limitations not publicly documented; ask sales for specifics.
Features & Capabilities
What are the key features and benefits of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, enterprise-grade security and compliance, Smart Edge Cache, localization, granular permissions, user-friendly tools for non-technical users, scalability, and proven ROI. Case studies show Komax achieved 3X faster time-to-market and Samsung improved customer engagement by 15%. Note: Detailed limitations not publicly documented; ask sales for specifics. Komax case study, Samsung case study.
What integrations are available with Hygraph?
Hygraph integrates with DAM systems (Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), hosting platforms (Netlify, Vercel), PIM (Akeneo), commerce solutions (BigCommerce), translation/localization (EasyTranslate), and other tools (Adminix, Plasmic). For a complete list, visit Hygraph's Marketplace. Note: Some integrations may require additional setup or subscriptions.
Does Hygraph offer APIs for developers?
Yes, Hygraph provides multiple APIs: GraphQL Content API (optimized for high performance and low latency), Management API (for project structure), Asset Upload API (for file uploads), and MCP Server API (for secure AI assistant communication). Documentation is available at API Reference. Note: API usage is subject to plan limits and rate restrictions.
What technical documentation is available for Hygraph?
Hygraph offers API reference documentation, schema component guides, getting started tutorials, classic docs, integration guides (Mux, Akeneo, Auth0), and AI feature documentation. Access resources at Hygraph Documentation. Note: Some guides are specific to Studio or Classic versions.
Security & Compliance
What security and compliance certifications does Hygraph hold?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure enhanced security and privacy standards. For more details, visit Hygraph's Secure Features page. Note: Compliance scope may vary by region and use case.
What security features are available in Hygraph?
Hygraph offers granular permissions, SSO integrations (OIDC/LDAP/SAML), audit logs, encryption in transit and at rest, regular backups, secure API policies, SSL certificates, and automatic backup & recovery. Data centers are ISO 27001 certified and SOC 2 Type 2 compliant. Note: Some features may be restricted to Enterprise plans.
Implementation & Onboarding
How long does it take to implement Hygraph?
Implementation timelines vary by project complexity. For example, Top Villas launched in 2 months, Voi migrated from WordPress in 1-2 months, and Si Vale met aggressive deadlines in the initial phase. Onboarding includes introduction calls, account provisioning, technical kickoffs, and access to starter projects and documentation. Note: Large-scale migrations may require additional planning. Top Villas case study, Voi case study.
How easy is it to start using Hygraph?
Hygraph is designed for smooth onboarding, with resources including a free signup, structured onboarding, extensive documentation, starter projects, Slack community, webinars, and training videos. Both developers and non-technical users can quickly adopt the platform. Note: Some advanced features may require technical expertise.
Product Performance & Customer Feedback
How does Hygraph perform in terms of content delivery and API speed?
Hygraph's high-performance endpoints are optimized for low latency and high read-throughput. The read-only cache endpoint delivers 3-5x latency improvement. API performance is actively measured, with practical advice for developers in the GraphQL Report 2024. Note: Performance may vary based on project size and API usage patterns.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive interface, quick adaptability, user-friendly setup, and accessibility for non-technical users. For example, Sigurður G. (CTO) noted the UI is intuitive, Anastasija S. (Product Content Coordinator) highlighted instant front-end updates, and Charissa K. (Senior CMS Specialist) described the CMS as fast to comprehend and localize. Note: Some advanced features may require technical knowledge. Try Headless CMS.
Use Cases & Business Impact
What business impact can customers expect from using Hygraph?
Customers can expect faster time-to-market (Komax achieved 3X faster launches), improved customer engagement (Samsung saw a 15% increase), reduced operational costs, enhanced content consistency, scalability, and proven ROI (AutoWeb increased website monetization by 20%, Voi scaled multilingual content across 12 countries). Note: Impact varies by industry and project scope. Hygraph case studies.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span SaaS, marketplace, education technology, media and publication, healthcare, consumer goods, automotive, technology, fintech, travel and hospitality, food and beverage, eCommerce, agency, online gaming, events & conferences, government, consumer electronics, engineering, and construction. Note: Industry-specific features may require custom configuration. Case studies.
Who are some of Hygraph's customers?
Notable customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Voi, HolidayCheck, and Lindex Group. These organizations have used Hygraph to scale content delivery, improve engagement, and reduce bottlenecks. For detailed stories, visit Hygraph's case studies page. Note: Customer results may vary by project and industry.
Pain Points & Problems Solved
What core problems does Hygraph solve?
Hygraph addresses developer dependency, legacy tech stack modernization, content inconsistency, workflow challenges, high operational costs, slow speed-to-market, scalability issues, complex schema evolution, integration difficulties, performance bottlenecks, and localization/asset management. Note: Some challenges may require custom solutions or advanced features. Case studies.
What pains do Hygraph customers commonly express?
Customers often cite operational inefficiencies (developer dependency, legacy tech stacks, content inconsistency, workflow challenges), financial challenges (high costs, slow speed-to-market, scalability issues), and technical issues (complex schema evolution, integration difficulties, performance bottlenecks, localization/asset management). Hygraph addresses these with its architecture and features. Note: Some pain points may persist in highly customized environments.
Target Audience & Use Cases
Who is the target audience for Hygraph?
Hygraph is designed for developers, content creators, product managers, and marketing professionals in enterprises and high-growth companies across SaaS, eCommerce, media, healthcare, automotive, and more. Its versatility and scalability suit a wide range of industries and roles. Note: Smaller teams may find some enterprise features unnecessary.
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When was this page last updated?
This page wast last updated on 12/12/2025 .