Frequently Asked Questions

Project Overview & Use Case

What was the main challenge Komax Group faced with its previous CMS?

Komax Group's legacy CMS, based on Sitecore and custom .Net applications, was tightly coupled and monolithic. This architecture made even minor changes time-consuming, impacted the entire system, and resulted in a poor cost/benefit ratio. Editorial workflows were inefficient, and onboarding new editors was difficult due to a non-intuitive interface. (Source: Komax Case Study)

Why did Komax Group choose Hygraph for its website and customer portal?

Komax Group selected Hygraph for its GraphQL-native APIs, modular components, and flexible architecture. Hygraph enabled a composable, headless setup, allowing integration with PIM and CIAM systems and supporting future scalability and innovation. (Source: Komax Case Study)

What use case did Komax Group implement with Hygraph?

Komax Group used Hygraph to build a composable website and B2B customer portal, replacing its monolithic CMS and enabling modular, API-driven content delivery. (Source: Komax Case Study)

What industry does Komax Group operate in?

Komax Group operates in the engineering industry, specializing in automation solutions for wire processing. (Source: Komax Case Study)

How did Komax Group's previous tech stack compare to the new setup with Hygraph?

Previously, Komax Group used Sitecore and a custom-built .Net portal. With Hygraph, they transitioned to a Nuxt 3 frontend connected to APIs, including Hygraph's GraphQL integration layer, resulting in a decoupled, flexible architecture. (Source: Komax Case Study)

Features & Capabilities

What are the key Hygraph features used by Komax Group?

Komax Group leveraged Hygraph's GraphQL API, modular components, and granular permissions to enable flexible content modeling, efficient editorial workflows, and secure access control. (Source: Komax Case Study)

How do Hygraph's modular components benefit content editors?

Hygraph's modular components allow editors to build pages flexibly by adding, removing, and reusing components like banners and download cards. This enables rapid experimentation and content updates without developer involvement. (Source: Komax Case Study)

What is the role of GraphQL APIs in Komax Group's new architecture?

GraphQL APIs provide flexible, performant data delivery, minimize over-fetching, and support easy integration with other systems. Hygraph's GraphQL-native CMS ensures accurate, self-documenting data and future extensibility. (Source: Komax Case Study)

How does Hygraph support integration with other systems?

Hygraph enables integration with PIM, CIAM, and other third-party applications via APIs, supporting a composable, modular architecture for future scalability and innovation. (Source: Komax Case Study)

What is Hygraph's Content Federation approach?

Hygraph's Content Federation allows for the integration of content from external sources without duplication, ensuring consistent and efficient content delivery across channels. (Source: Content Federation)

How does Hygraph improve editorial workflows for Komax Group?

Hygraph's clean UI, custom roles, and granular permissions enable editors to manage content independently, reducing reliance on developers and streamlining onboarding. (Source: Komax Case Study)

What technical documentation is available for Hygraph?

Hygraph provides extensive technical documentation, including API reference, schema components, webhooks, and AI integrations. Access these resources at Hygraph Documentation.

What integrations does Hygraph support?

Hygraph supports integrations with DAM systems (Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), Adminix, Plasmic, and custom APIs via REST and GraphQL. Explore more in the Hygraph Marketplace. (Source: Integrations Documentation)

Performance & Results

What measurable results did Komax Group achieve with Hygraph?

Komax Group achieved a 2-3x acceleration in website element iteration, up to 70% reduction in page loading times, and improved core web vital metrics, including reducing largest contentful paint from 5.0s to 0.8s. (Source: Komax Case Study)

How does Hygraph ensure high performance for content delivery?

Hygraph offers high-performance endpoints designed for low latency and high read-throughput, actively measures GraphQL API performance, and provides optimization best practices. (Source: Performance Blog, GraphQL Survey 2024)

How does Hygraph's architecture support scalability for Komax Group?

Hygraph's headless, modular architecture allows Komax Group to easily integrate new digital services, scale content delivery, and adapt to evolving business requirements without major system changes. (Source: Komax Case Study)

What feedback did Komax Group provide about Hygraph's editorial experience?

Komax Group found Hygraph's editor UI intuitive and clear, enabling easy onboarding and independent content management for non-technical users. (Source: Komax Case Study)

How does Hygraph help reduce developer bottlenecks?

Hygraph empowers editors to create, update, and manage content independently, reducing reliance on developers and accelerating workflows. (Source: Komax Case Study, HolidayCheck Case Study)

Implementation & Onboarding

How long does it take to implement Hygraph?

Implementation time varies by project. For example, Top Villas launched a new project in just 2 months, and Si Vale met aggressive deadlines with smooth onboarding. (Source: Top Villas Case Study, Si Vale Case Study)

How easy is it to start using Hygraph?

Hygraph offers a free API playground, free forever developer account, structured onboarding, training resources, and extensive documentation, making it easy for teams to get started quickly. (Source: Hygraph Documentation)

What support resources are available for Hygraph users?

Hygraph provides webinars, live streams, how-to videos, detailed guides, and a community Slack channel for support and collaboration. (Source: Hygraph Documentation, Community Slack)

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph's intuitive UI, ease of setup, and ability for non-technical users to manage content independently. Some users note that complex projects may require more technical expertise. (Source: Hailey Feed - PMF Research.xlsx, Try Headless CMS)

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant, ensuring high standards for data protection and information security. (Source: Secure Features Page)

How does Hygraph ensure data security?

Hygraph uses encryption at rest and in transit, granular permissions, audit logs, SSO integrations, regular backups, and ISO 27001-certified hosting infrastructure. (Source: Secure Features Page)

Does Hygraph offer dedicated hosting options?

Yes, Hygraph provides options for shared or dedicated hosting in multiple regions, supporting compliance with local regulations. (Source: Secure Features Page)

Pricing & Plans

What pricing plans does Hygraph offer?

Hygraph offers three main plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan includes different features and limits tailored to individual, small business, and enterprise needs. (Source: Pricing Page)

What features are included in the Hobby plan?

The Hobby plan is free forever and includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting workflow. (Source: Pricing Page)

What does the Growth plan cost and include?

The Growth plan starts at $199/month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support. (Source: Pricing Page)

What features are available in the Enterprise plan?

The Enterprise plan offers custom limits, scheduled publishing, dedicated infrastructure, global CDN, security controls, SSO, multitenancy, backup recovery, custom workflows, and dedicated support. Pricing is custom. (Source: Pricing Page)

Competition & Differentiation

How does Hygraph differentiate itself from traditional CMS platforms?

Hygraph is the first GraphQL-native Headless CMS, enabling flexible schema evolution, content federation, and seamless integration with modern tech stacks. It offers user-friendly tools, enterprise-grade features, and proven ROI, setting it apart from platforms like WordPress and Sitecore. (Source: Case Studies)

What makes Hygraph a good choice for composable architectures?

Hygraph's modular, API-driven approach allows for best-of-breed service integration, supporting composable architectures that optimize customer experience and future scalability. (Source: Komax Case Study)

How does Hygraph compare to other headless CMS platforms?

Hygraph stands out for its GraphQL-native architecture, content federation, user-friendly tools, and enterprise-grade features. It ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report and was voted the easiest to implement for the fourth time. (Source: G2 Summer 2025)

Use Cases & Industries

What industries are represented in Hygraph's case studies?

Hygraph's case studies span SaaS, marketplace, education technology, media, healthcare, consumer goods, automotive, technology, fintech, travel, food & beverage, eCommerce, agency, gaming, events, government, consumer electronics, engineering, and construction. (Source: Case Studies Page)

Who is the target audience for Hygraph?

Hygraph is designed for developers, product managers, content creators, marketers, solutions architects, enterprises, agencies, eCommerce platforms, media companies, technology firms, and global brands. (Source: ICPVersion2_Hailey.pdf, Case Studies)

Can you share specific customer success stories using Hygraph?

Notable success stories include Komax (3x faster time to market), Samsung (scalable API-first application), Dr. Oetker (MACH architecture), AutoWeb (20% increase in monetization), BioCentury (accelerated publishing), Voi (multilingual scaling), HolidayCheck (reduced bottlenecks), and Lindex Group (global content delivery). (Source: Case Studies Page)

Who are some of Hygraph's customers?

Hygraph's customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. (Source: Case Studies Page)

Pain Points & Solutions

What operational pain points does Hygraph solve?

Hygraph eliminates developer dependency, modernizes legacy tech stacks, ensures content consistency, and streamlines workflows, addressing common operational inefficiencies. (Source: Hailey Feed - PMF Research.xlsx)

How does Hygraph address financial challenges for businesses?

Hygraph reduces operational and maintenance costs, accelerates speed-to-market, and supports scalable content delivery, helping businesses lower expenses and launch projects faster. (Source: Komax Case Study, Samsung Case Study)

What technical pain points does Hygraph solve?

Hygraph simplifies schema evolution, integrates third-party systems, optimizes performance, and enhances localization and asset management, addressing common technical challenges. (Source: Hygraph knowledge_base)

How does Hygraph's approach to solving pain points differ from competitors?

Hygraph's GraphQL-native architecture, content federation, user-friendly tools, and enterprise-grade features provide unique solutions to operational, financial, and technical pain points, setting it apart from traditional and headless CMS competitors. (Source: Hailey Feed - PMF Research.xlsx)

Introducing Click to Edit

Komax Group breaks down monolithic setup with Hygraph and builds website 3 times faster

Case study cover image

70%

Faster page loading time

3x

Faster to iterate on
new website elements

0.8s

Largest contentful paint

The Komax Group story

With its sales and service networks worldwide, Komax is steadily growing and making strategic acquisitions to improve its offerings to customers. 

With Komax Group's business growing, the monolithic infrastructure in place has presented particular challenges for providing a modern digital experience to customers, such as slow time-to-market, inefficient content workflow, and scalability issues. Therefore, Komax Group embarked on the replatforming journey with its digital agency oddEVEN.

As part of the project, Komax Group aimed to develop a new website with a customer portal, in which a CMS would play a central role. Having outgrown its legacy CMS, Komax Group now uses Hygraph to build a modernized architecture and deliver unified customer experiences.

Since the product will evolve quite fast, we think Hygraph's component approach will help us in the right direction.
Stefan MalärManaging Partner at oddEVEN

Project challenges


A deeply coupled system that couldn’t cut it anymore

The legacy architecture of Komax Group was based on a monolithic, on-premise system consisting of Sitecore and .Net applications, which were tightly coupled and slowed development. As a result, whenever something needed to be changed, it would always impact the entire system, and even adding a minor feature was time-consuming. Furthermore, the CMS did not have an optimal cost/benefit ratio.

Poor editorial experience that hinders content velocity

Komax Group had many editorial hiccups using the previous CMS. The Marketing team found the user interface not intuitive enough to locate files, and it wasn't easy to onboard new editors. Formatting was not always consistent when text was copied, requiring HTML code to be edited. As a result, Komax Group had a limited number of team members proficient in using the CMS. Consequently, even basic tasks like video uploads had to be outsourced to their digital agency. In addition, the CMS was not connected to other systems, so a straightforward update in the PIM system had to be copied manually to the CMS. 

When the Marketing team wanted to upload a video, they had to send it to the agency. They would upload it to a platform and send it back with an ID for insertion into the previous CMS. It was very time-consuming.

Natalie Wieser, Digital Services Product Owner at Komax

Project objectives:


Break down monolithic architecture with headless solutions

Komax Group understood the need to take a composable approach with their new architecture, which allowed them to optimize the customer experience through best-of-breed services. It makes more sense for different products to work with each other cohesively than being tightly coupled. Komax Group also had to consider all the dependencies, systems, and departments involved – essentially, they should have an integration layer to connect data to the frontends via APIs. So, instead of consolidating a stack where each system has its own siloed setup, Komax Group decided to adopt a modular and headless architecture that would free them up and allow different parts of the system to intercommunicate via APIs.

Deliver future-ready customer digital experience

As an industry leader, Komax Group must think long-term. The team is now challenged to extend its customer offerings in innovative ways, such as providing more self-services, IoT services, and fully automated services. Komax Group sets itself apart from the competition by taking the first step with an improved customer experience platform. 

Hygraph’s solution: 

Having outlined the architecture for the POC, it became clear that Komax Group will use a headless approach, where data will be retrieved from the CMS, PIM, and CIAM (Customer Identity Access Management) and delivered to the frontend via APIs.

In looking for a headless CMS, it's crucial that it is well-integrated with the system stack. Hygraph's GraphQL-native APIs and flexible components approach set it apart from the shortlisted vendors. Komax Group chose Hygraph, trusting that Hygraph's team of experts would walk alongside them throughout the project and help them iterate solutions quickly.

Komax Group primarily benefited from the following features of Hygraph for this project:

Stellar website performance with GraphQL APIs

GraphQL is Komax Group's API of choice across its stack for its flexibility to support different consumers, minimize over-fetching of data, and it can be easily evolved and is self-documenting. There is also a lot of related data for the Komax Group digital service, which is easy to query with GraphQL. It was vital that the CMS had performant and comprehensive GraphQL APIs to integrate into the system easily. 

Being a GraphQL-native CMS, Hygraph can adequately support the API requirements for Komax’s project. Hygraph provides powerful GraphQL APIs and supports them with one of the industry's most advanced high-performance endpoints. Hygraph serves all content via GraphQL APIs, with no frontend, tooling, or platform restrictions, ensuring that data remains accurate and manual entry mistakes are eliminated. 

A general GraphQL approach also offers more possibilities to connect the CMS with other third-party applications later. In addition, Hygraph's unique Content Federation approach offers future possibilities for federating content from external sources. 

Essentially, this means that developers can optimize performance by delivering content via APIs, which reduces page load times and provides a faster, more responsive user experience.

Agile editing with modular components

Komax Group is not only a mechanical engineering company but also offers a wide range of services for wire processing. Therefore, Hygraph's modular components are crucial in enabling Komax Group to build pages to present offerings along the value chain flexibly.

When setting up the schema, Komax Group defined a series of components that can be reused across multiple content models, such as banners, buttons, and download cards, to name a few. Then, they used the modular component field inside Hygraph to host those components. This has enabled Komax Group to build their pages in a modular way, where they can easily add, remove, and compose a fine selection of components in a content entry and reuse them on other content models as they want. 

This means editors can experiment with content based on business insights without having to involve developers. Since a modular component model offers no limitations on how many components can be added, developers can now easily modify and extend the model as per editors' request.

Easy onboarding with an efficient workflow

Hygraph’s clean UI, granular user roles, and permissions made the editorial process easier for content editors. Komax Group created several custom role types, each with unique permissions to handle content and projects in Hygraph. Any CMS user can now add, fix, and change content without involving developers or worrying about changing data the wrong way.

In addition to the product feature, Komax Group appreciated the Hygraph team's efficiency in responding to their requests and guiding them through using the product. Behind a powerful stack, it is a professional team that makes Hygraph clients happy with the product.

The tech stack

To break down the overall monolithic architecture, Komax Group started by replacing some on-premise solutions with cloud solutions as a first step. Later, with the adoption of Hygraph and many other headless solutions, Komax Group launched an entirely new architecture for their website last year. Currently, they are building a login area on the website that will be the new customer portal. They plan to incorporate all digital services step by step.

Previously, the Komax Group website and its customer portal had separate frontends built on top of Sitecore. With the new architecture, Komax Group uses the Nuxt 3 app on the frontend that connects to several APIs and fetches data accordingly. In addition to Hygraph, it also connects to a GraphQL integration layer to get information like PIM data. Instead of tightly integrating frontend components from various systems, Komax Group now has a decoupled frontend that consumes APIs. 

The result and key benefits

By using Hygraph, Komax Group is able to create a website with an extendable system and develop new use cases easily. Now, the headless setup is flexible enough that Komax Group developers can integrate not-before-known requirements without changing many things, and content editors can spin up new pages quickly with modular page components.

Komax Group is now at the beginning of their new portal modernization process. Their pilot solution consists of several digital services, which they will step by step integrate into the customer portal and build up new services. Ultimately, Komax Group will offer customers a combination of digital services and value-added services.

When it comes to measurable results:

  • The elements on the website can now be added much faster than ever before to meet evolving customer expectations, which is a 2 or 3 times speed acceleration over the past.

  • Overall loading times have been drastically reduced. Depending on the locale, the reduction can reach 70%.

  • There is an overall uplift for all core web vital metrics, including the largest contentful paint, which decreased from 5.0s to 0.8s.

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