Frequently Asked Questions
About the GraphQL Report 2024
What is the GraphQL Report 2024 by Hygraph?
The GraphQL Report 2024 by Hygraph is a comprehensive resource that provides insights into the use and implementation of GraphQL. It compiles survey findings, best practices from prominent GraphQL users, and expertise from GraphQL specialists at Hygraph. The report covers topics such as scalability, efficiency, performance optimization, security, and error handling in GraphQL APIs. Read more.
What insights does the GraphQL Report 2024 provide?
The report offers in-depth insights into GraphQL's scalability and efficiency, real-world examples and best practices from power users, practical advice for developers, and highlights Hygraph's experience managing 2 billion complex GraphQL requests monthly with a 90% cache hit ratio. It also shares statistics, such as 61.5% of survey respondents using GraphQL in production, and emphasizes planning, resource gathering, and vendor selection. Source.
Where can I access the GraphQL Report 2024?
You can download the full GraphQL Report 2024 directly from Hygraph's website at https://hygraph.com/graphql-survey-2024. The report is available as an eBook and provides best practices, survey findings, and expert insights.
What is the significance of the GraphQL Report 2024?
The GraphQL Report 2024 highlights the growing adoption of GraphQL, with 61.5% of survey respondents using it in production. It provides valuable benchmarks, best practices, and community insights to help organizations understand and leverage GraphQL for dynamic and efficient applications. Source.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed for operational efficiency, financial benefits, and technical advantages. Key features include a user-friendly interface, content federation, Smart Edge Cache for performance, custom roles, rich text management, and project backups. Hygraph supports scalability, reduces operational costs, and ensures consistent content delivery across channels and regions. Learn more.
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. The platform manages 2 billion complex GraphQL requests monthly and achieves a 90% cache hit ratio, ensuring fast and reliable content delivery for global audiences. Read more.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. Security features include granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. See details.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations modernizing legacy tech stacks, global enterprises needing localization and asset management, and businesses seeking scalable, future-proof content management solutions. Explore use cases.
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks), financial challenges (reducing costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration and cache bottlenecks, improving localization and asset management). See related KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. More stories are available at Hygraph Customer Stories.
Technical Requirements & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground and a free forever developer account for immediate access. For larger projects, you can request a demo. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources (webinars, live streams, how-to videos) and extensive documentation are available for self-paced learning. See documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's structured onboarding and training resources help accelerate adoption. Top Villas Case Study.
What training and technical support is available for Hygraph customers?
Hygraph provides a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, 24/7 support via chat, email, and phone, Intercom chat for real-time troubleshooting, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance. Documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API Playground. Enterprise customers have access to a dedicated Customer Success Manager. Learn more.
Security & Compliance
How does Hygraph ensure data security and compliance?
Hygraph is SOC 2 Type 2, ISO 27001, and GDPR compliant. It offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a transparent process for reporting security issues. Certified infrastructure details are available in the security and compliance report.
Customer Experience & Feedback
What feedback have customers shared about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. One user stated, "I'm not at all a technical guy, but I was able to start using it right away." Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, speed to market, maintenance costs, scalability metrics, and performance during peak usage. See more.
Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The mission is rooted in trust, collaboration, ownership, customer focus, continuous learning, transparency, and action-first values. Hygraph's product empowers businesses to modernize content management and deliver exceptional digital experiences. About Hygraph.