Frequently Asked Questions

Product Information

What is Hygraph?

Hygraph is a headless CMS (Content Management System) designed for both developers and content teams. It enables you to manage and deliver content across multiple channels using a GraphQL-native architecture, supporting complex content models, integrations, and scalable digital experiences. Learn more.

How does a headless CMS like Hygraph work?

A headless CMS like Hygraph separates content management from content presentation. You create and manage content in Hygraph, then deliver it to any frontend or digital channel via API (typically GraphQL). This allows for omnichannel delivery and flexibility in frontend technology. Learn more.

Who is Hygraph designed for?

Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises looking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions. (Source: ICPVersion2_Hailey.pdf)

What types of projects is Hygraph best suited for?

Hygraph is ideal for projects with complex schema needs, busy development teams short on CMS time, and teams looking to use the latest frontend technologies for excellent user experiences. It is not a fit for simple content model needs, drag-and-drop page building, or projects with no developer involvement. (Source: Original Webpage)

Features & Capabilities

What are the key features of Hygraph?

Key features of Hygraph include a GraphQL-native API, flexible content modeling, reusable components, remote source integration, granular permissions, scheduled publishing, content previews, versioning, digital asset management, collaboration tools, localization with AI translations, and an app framework for custom integrations. (Source: Original Webpage, Hygraph Features)

Does Hygraph support integrations with other tools?

Yes, Hygraph offers a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.

What technical documentation is available for Hygraph?

Hygraph offers comprehensive technical documentation covering all aspects of building and deploying projects. Access it at Hygraph Documentation.

How does Hygraph ensure content performance?

Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Fast content distribution reduces bounce rates and increases conversions. For more details, visit this page.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph Pricing page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure high levels of data protection and security. For more details, visit the Hygraph Security Features page.

How does Hygraph protect sensitive data?

Hygraph provides enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. (Source: Hygraph Security Features)

Use Cases & Benefits

What problems does Hygraph solve?

Hygraph addresses operational pains (e.g., reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams), financial pains (e.g., high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (e.g., boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). (Source: Hygraph Product Page)

What business impact can customers expect from using Hygraph?

Customers can expect significant business impacts, including time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. (Source: ICPVersion2_Hailey.pdf)

What are some real-world results achieved by Hygraph customers?

Hygraph customers have achieved results such as 3x faster time to market (Komax), 20% higher website monetization (Autoweb), 81% faster content publishing (BioCentury), and managing content across 40 markets with 57% more users (Dr. Oetker). For more, see Hygraph Case Studies.

Which industries use Hygraph?

Industries represented in Hygraph's case studies include food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. (Source: Hygraph Case Studies)

Who are some of Hygraph's customers?

Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit Hygraph Case Studies.

Onboarding & Ease of Use

How easy is it to get started with Hygraph?

Hygraph is designed for quick onboarding. Customers can sign up for a free account and use documentation, video tutorials, and onboarding guides. Even non-technical users report being able to use Hygraph right away. For example, Top Villas launched a new project in just 2 months. (Source: Hygraph Documentation, Top Villas Case Study)

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it immediately. The UI is described as logical and user-friendly. (Source: Original Webpage)

Support & Implementation

What support is available to Hygraph customers?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. (Source: Hygraph Contact Page)

What training and onboarding resources does Hygraph provide?

Hygraph provides onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. (Source: Hygraph Contact Page)

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access detailed documentation and the community Slack channel. (Source: Hygraph Contact Page)

KPIs & Metrics

What KPIs and metrics are associated with Hygraph's impact?

Key KPIs include time saved on content updates, system uptime, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the Hygraph blog on CMS KPIs.

Vision & Differentiation

What is Hygraph's vision and mission?

Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, enabling efficient data querying, scalability, and content federation. (Source: About Us)

How does Hygraph differentiate itself from other CMS platforms?

Hygraph differentiates itself with its GraphQL-native architecture, content federation, scalability, and focus on both developer and content editor experiences. It streamlines workflows, reduces operational costs, and supports complex, global content needs. (Source: Hygraph Product Page)

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Your Content, Your Rules

A headless CMS for your entire team

Robust for developers

Intuitive for content teams

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Over 500 companies & 120.000 users rely on Hygraph for their content needs

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Get 300% more done

Companies using Hygraph report faster project completion, ⁠smoother integrations, and a 3x boost in content velocity.

A Headless CMS for your entire team

Built to support your content goals and adapt to your entire team, ⁠from devs to content editors

Developer experience

Say goodbye to middleware code

Make queries, shape content models and test on the frontend instantly, using your favorite tools.

Editor experience

Access a better editing experience

Quickly add content, manage assets and style the layout your way, without waiting for devs.

Why developers love Hygraph

Integrate your favorite tools and frameworks

Hygraph fits right into your tech stack, supporting all your favorite frontend frameworks, existing systems, and APIs. 

Flexible content modeling

Define your content API structure in minutes with our low-code schema builder. Select text, assets, numbers, maps, and connect content models for faster scaling.

Reusable components

Give editors control over the layout with a predefined set of fields that can be reused across different models & content entries.

Remote Sources

Integrate content from external sources without the need to build and maintain custom middleware.

Access via UI, API or SDK

Make schema changes and create content programmatically using the management SDK & mutations API, integrating with your existing CI/CD processes.

App Framework

Build apps that integrate Hygraph with third-party services, or build custom integrations tailored to your needs.

A dream to work with

Having a native GraphQL CMS makes everything much easier to work with. Integrating webhooks and maintaining 10+ locales is seamless for us. Developers are much more efficient when building requests, and the product team has granular visibility over every integration step. 10/10 Support.

MH

Melissa H.

Solution Consultant

G2

Granular permissions

Create custom roles that define what content users can access and what actions they can perform.

Why content editors love Hygraph

Scheduled publishing

Schedule content to be published or unpublished at a specific time or as part of a release.

Content previews

Get an auto-generated link for previewing content on your frontend before it goes live.

Content versioning

With built-in version control, easily track and manage changes to your content over time, making sure nothing is lost.

Digital asset management

With built-in digital asset management, host & organize your assets, edit images, or add custom metadata to your files.

Workflows and stages

Streamline collaboration and ensure content quality with our content review, approval, and publishing workflow.

Collaboration

Add comments to content entries, start discussions, and notify users right from the CMS.

Localization

Set up automated AI translatations, publish and manage content for a global audience.

A headless CMS that even non-technical users can enjoy!

Super easy to set up and use. I'm not at all a technical guy, but I was able to start using it right away. The way the CMS works is just logical. Granted, a lot of this depends on how it's setup by your developers. But as long as they are doing a good enough job, using the CMS is a breeze.

TK

Tom K.

Team Lead, Web Development

G2

Shape your content, your way

100 things you can build with Hygraph

Easily bring your ideas to life using our pre-built projects and schema templates. Whether you're creating a website, an app, or something entirely unique, we have the resources you need to make it happen.

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Why 120.000 users choose Hygraph as their headless CMS

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Very nice CMS for localization and large scale

Their webhook implementation is good, we use it to notify backend systems about content being updated, but we can opt out of receiving notifications when our automated systems performs the update.

The user interface is intuitive enough that normal people can use it. The custom app integration is pretty nice. It allows us to do our own content quality checks and give instant feedback to the editor.

Sigurður G.

Sigurður G.

Chief Technology Officer

G2

Easy-to-Use, Feature Rich CMS platform with Amazing Support

As a developer, I found myself quickly being able to implement an integration with this CMS. 

The API playground was such a big help in this because I had no previous GraphQL experience. Also, the customer support is amazing, they reply fast and always find a workaround for your specific use case.

VS

Verified User in Comp. Software

Mid-Market (51-1000 emp.)

G2

An excellent tool for rapid prototyping and production workloads

The UI makes it accessible to team members who are not deeply technical, and the code and endpoints make a powerful tool for developers to build against. 

Relationship building between several object types is very straightfoward and all mistakes can be rolled back.

Steven B.

Steven B.

Mid-Market (51-1000 emp.)

G2

Customer stories

See how our customers drive impact

View all case studies

Improved velocity

3X Faster

Time to Market

Read how Komax did it

Better conversions

20% Increase

in Website Monetization

Read how Autoweb did it

Recommended by leading industry experts

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Certified and secure infrastructure

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Hygraph isn't for everyone, and that's okay!

Before we get started, let's check if we are the right solution for you.

Hygraph is right for

  • Projects with complex schema needs

  • Busy development teams short on CMS time

  • Teams looking to use the latest frontend tech for excellent user experiences

Hygraph isn't a fit for

  • Drag-and-drop page building

  • Simple content model needs

  • Projects with no dev involvement

What you'll walk away with:

  • Needs & product fit assessment: we'll start by discussing your specific requirements and make sure Hygraph aligns with what you're looking for.
  • Detailed overview: we'll look into Hygraph's features, including content modeling, editing interface, API integrations, performance, and scalability, and you'll learn about the customization and extensibility options available for your particular use case.

  • Hands-on experience: we'll explore Hygraph first-hand together and we'll guide you through any questions or uncertainties.
  • Support and training resources: we'll provide information about the support and training resources available, to make sure you have assistance for proper implementation and usage.
  • Next steps: we'll talk about the next steps, whether it's further exploration, implementation planning, or decision-making.

Get all your CMS questions answered

We're here to help you decide if Hygraph is the right fit for you

So you feel confident and empowered in your choice.