Frequently Asked Questions
Product Information
What is Hygraph?
Hygraph is a headless CMS (Content Management System) designed for both developers and content teams. It enables you to manage and deliver content across multiple channels using a GraphQL-native architecture, supporting complex content models, integrations, and scalable digital experiences. Learn more.
How does a headless CMS like Hygraph work?
A headless CMS like Hygraph separates content management from content presentation. You create and manage content in Hygraph, then deliver it to any frontend or digital channel via API (typically GraphQL). This allows for omnichannel delivery and flexibility in frontend technology. Learn more.
Who is Hygraph designed for?
Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises looking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions. (Source: ICPVersion2_Hailey.pdf)
What types of projects is Hygraph best suited for?
Hygraph is ideal for projects with complex schema needs, busy development teams short on CMS time, and teams looking to use the latest frontend technologies for excellent user experiences. It is not a fit for simple content model needs, drag-and-drop page building, or projects with no developer involvement. (Source: Original Webpage)
Features & Capabilities
What are the key features of Hygraph?
Key features of Hygraph include a GraphQL-native API, flexible content modeling, reusable components, remote source integration, granular permissions, scheduled publishing, content previews, versioning, digital asset management, collaboration tools, localization with AI translations, and an app framework for custom integrations. (Source: Original Webpage, Hygraph Features)
Does Hygraph support integrations with other tools?
Yes, Hygraph offers a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
What technical documentation is available for Hygraph?
Hygraph offers comprehensive technical documentation covering all aspects of building and deploying projects. Access it at Hygraph Documentation.
How does Hygraph ensure content performance?
Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Fast content distribution reduces bounce rates and increases conversions. For more details, visit this page.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph Pricing page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure high levels of data protection and security. For more details, visit the Hygraph Security Features page.
How does Hygraph protect sensitive data?
Hygraph provides enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. (Source: Hygraph Security Features)
Use Cases & Benefits
What problems does Hygraph solve?
Hygraph addresses operational pains (e.g., reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams), financial pains (e.g., high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (e.g., boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). (Source: Hygraph Product Page)
What business impact can customers expect from using Hygraph?
Customers can expect significant business impacts, including time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. (Source: ICPVersion2_Hailey.pdf)
What are some real-world results achieved by Hygraph customers?
Hygraph customers have achieved results such as 3x faster time to market (Komax), 20% higher website monetization (Autoweb), 81% faster content publishing (BioCentury), and managing content across 40 markets with 57% more users (Dr. Oetker). For more, see Hygraph Case Studies.
Which industries use Hygraph?
Industries represented in Hygraph's case studies include food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. (Source: Hygraph Case Studies)
Who are some of Hygraph's customers?
Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit Hygraph Case Studies.
Onboarding & Ease of Use
How easy is it to get started with Hygraph?
Hygraph is designed for quick onboarding. Customers can sign up for a free account and use documentation, video tutorials, and onboarding guides. Even non-technical users report being able to use Hygraph right away. For example, Top Villas launched a new project in just 2 months. (Source: Hygraph Documentation, Top Villas Case Study)
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it immediately. The UI is described as logical and user-friendly. (Source: Original Webpage)
Support & Implementation
What support is available to Hygraph customers?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. (Source: Hygraph Contact Page)
What training and onboarding resources does Hygraph provide?
Hygraph provides onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. (Source: Hygraph Contact Page)
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access detailed documentation and the community Slack channel. (Source: Hygraph Contact Page)
KPIs & Metrics
What KPIs and metrics are associated with Hygraph's impact?
Key KPIs include time saved on content updates, system uptime, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the Hygraph blog on CMS KPIs.
Vision & Differentiation
What is Hygraph's vision and mission?
Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, enabling efficient data querying, scalability, and content federation. (Source: About Us)
How does Hygraph differentiate itself from other CMS platforms?
Hygraph differentiates itself with its GraphQL-native architecture, content federation, scalability, and focus on both developer and content editor experiences. It streamlines workflows, reduces operational costs, and supports complex, global content needs. (Source: Hygraph Product Page)