Frequently Asked Questions

Team Management Features

How do I view and manage team members in a Hygraph project?

You can view and manage team members by navigating to Project settings > Team > Members in your Hygraph project. This screen provides an overview of all team members and their assigned roles, allowing you to add or remove members and access role information. Note: Only users with the appropriate permissions can manage team members. Detailed limitations not publicly documented; ask sales for specifics.

How do I add a new team member to my Hygraph project?

To add a team member, click Invite members at the top-right of the Members screen. Enter the user's email address, select their role from the dropdown, and click + Add to list. Then, click Invite to send the invitation. You must wait at least 15 minutes before resending an invite to the same email, and you can resend a maximum of three times within 24 hours. Note: The invited user must register with Hygraph to join the project. Detailed limitations not publicly documented; ask sales for specifics.

How do I remove a team member from a specific role?

To remove a team member from a role, go to Project settings > Team > Members, locate the user, and select Change role from the context menu. Edit the list of roles, click <name-of-the-role> X to remove the role, and click Update to finalize. Note: Removing a role does not remove the user from the project. Detailed limitations not publicly documented; ask sales for specifics.

How do I remove a team member from a Hygraph project entirely?

To remove a team member from a project, navigate to Project settings > Team > Members, find the user, and select Remove from project from the context menu. Confirm the action, as this removal is permanent and cannot be undone. Note: There is no rollback for this action. Best fit for teams with clear offboarding processes; teams needing reversible removal may want to consider alternatives.

How can I view the roles and permissions assigned to a team member?

Click the context menu for a team member and select View role to see information about each assigned role. This links to the Roles & Permissions screen, where you can review users assigned to each role and their associated content and management permissions. Note: Only users with the appropriate permissions can access this information. Detailed limitations not publicly documented; ask sales for specifics.

Roles & Permissions

What are roles and permissions in Hygraph, and how do they affect team management?

Roles in Hygraph define what actions a user can perform within a project. Permissions are assigned to roles and control access to content and management features. You can configure roles to match your team's workflow and governance needs. For more details, see the Roles & Permissions documentation. Note: Complex permission structures may require careful planning to avoid accidental access issues.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure that Hygraph meets international standards for information security and data protection. For more details, visit the Hygraph Secure Features page. Note: For industry-specific compliance needs, contact sales for details.

What security features are available for managing team members in Hygraph?

Hygraph provides granular permissions, SSO integrations (OIDC/LDAP/SAML), audit logs, encryption in transit and at rest, regular backups, and secure API policies. These features help ensure secure team management and content governance. Note: Some advanced security features may require enterprise plans. Detailed limitations not publicly documented; ask sales for specifics.

Implementation & Onboarding

How long does it take to implement Hygraph for team management?

Implementation time varies by project complexity. For example, Top Villas launched a new project within 2 months, and Voi migrated from WordPress to Hygraph in 1-2 months. Structured onboarding, starter projects, and extensive documentation help teams get started quickly. Note: Large or highly customized projects may require additional time for setup and training.

What resources are available to help teams get started with Hygraph?

Hygraph offers a Getting Started guide, structured onboarding (introduction calls, account provisioning, technical kickoffs), starter projects, extensive documentation, and community support via Slack. Training resources include webinars, live streams, and how-to videos. See the Getting Started section for details. Note: Some resources may require registration or a paid plan.

Customer Feedback & Use Cases

What feedback have customers given about managing team members and roles in Hygraph?

Customers praise Hygraph's intuitive interface and ease of use for both technical and non-technical users. Features like granular roles and permissions help prevent mistakes and streamline workflows. For example, Aldona Martynenka, Product Manager, highlighted the value of granular roles in enhancing the editor experience. Note: Some advanced permission configurations may require technical expertise.

What types of teams and companies benefit most from Hygraph's team management features?

Hygraph's team management features are ideal for enterprises, high-growth companies, and organizations in SaaS, eCommerce, media, healthcare, automotive, and more. Roles such as developers, content creators, product managers, and marketing professionals benefit from flexible permissions and user-friendly tools. Note: Small teams with simple workflows may not require advanced role management features.

Technical Documentation & Support

Where can I find technical documentation on managing team members and roles in Hygraph?

Comprehensive guides are available in the Manage Team Members documentation and the Roles & Permissions documentation. For classic projects, see the Classic Docs. Note: Documentation is updated regularly; check for the latest guidance before making changes.

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When was this page last updated?

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Docs

#Manage team members

#Overview

This screen offers an overview of your team members and the roles they are assigned to in the project. You will be able to add members to the project, remove members from roles or the project altogether, and access role information.

To manage your team members go to Project settings > Team > Members in your Hygraph project.

Project team membersProject team members

#Add team members

Before you can assign a user to a role, you need to invite them to be a part of your project.

  1. To add team members click Invite members, located at the top-right corner of the Members screen. This displays the Invite new members to your project popup.
  2. Now, enter their Email address, select their Role from the dropdown, and click + Add to list.
  3. To finalize the process, click Invite.

Resending invitations to unregistered accounts

For accounts not yet registered in Hygraph, you need to wait at least 15 minutes before sending another invite to the same email address. You can resend an invitation to the same email address a maximum of three times within a 24-hour period.

Add team membersAdd team members

#Remove member from a role

To remove a team member from a specific role, navigate to Project settings > Team > Members, locate the user on the list, and select the Change role option from the context menu.

Remove a team member from a roleRemove a team member from a role

The list of roles for that team member will then become editable. Click on <name-of-the-role> X to remove it, then click Update to finalize the process.

Remove a team member from a roleRemove a team member from a role

#Remove member from a project

To remove a team member from a project, navigate to Project settings > Team > Members, locate the team member on the list, and select the Remove from project option from the context menu.

Remove team member from a projectRemove team member from a project

Since the change is permanent and cannot be rolled back, you will need to confirm the action.

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#View role

When you click on the context menu of a team member, you get the option to view role information.

View roleView role

You will see options to view the information for each role the team member has been assigned to.

Clicking on View role will take you to the Roles & Permissions screen for that role, where you will be able to find the list of users assigned to it, as well as the content and management permissions associated to it.