Hygraph's commenting functionality is designed for larger teams with multiple content editors, promoting seamless collaboration. Users can leave comments directly on content entries, mention team members or roles using @, and assign comments to specific users. This enables clear communication, task assignment, and efficient feedback cycles within the content workflow. For more details, see the Commenting Guide.
Notifications in Hygraph are accessible via the bell icon in the project sidebar. Users receive alerts when they are mentioned in a comment, when a comment they authored or were mentioned in is resolved or re-opened, and can configure notifications to be received in-app, via email, or both. Notifications can be marked as read/unread, filtered by status, and managed across all projects. Learn more in the Notifications Guide.
Within the Comments sidebar, users can leave new comments, mention people or roles, assign comments, reply (with nested threads), edit their own open comments, resolve or re-open comments, un-assign, copy comment links, and delete their own comments. Comments can be filtered by status (All, Assigned, Open, Resolved) for efficient management. For a workflow diagram, see the Commenting & Notifications Workflow.
When writing a new comment, you can click Assign to select a team member from a list. The assigned user will receive a notification alert in their Hygraph account and/or via email, depending on their notification settings.
Comments are located in the sidebar of each content entry, accessible via the Comments button at the top. Notifications are found in the project sidebar under the bell icon. Clicking a notification takes you directly to the relevant comment, which will be highlighted for easy reference.
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Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. The onboarding process is structured to ensure a smooth start. See support resources.
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Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more customer stories.
Commenting is a functionality designed with larger teams containing multiple content editors in mind, to promote work collaboration. You will be able to leave comments in content entries, as well as receive notifications related to the comments.
The Notifications menu is located in the sidebar of your Hygraph project, by the bell icon. If you have any unread notifications, a red alert will display next to it.
You will be notified whenever you are mentioned in a comment, and when a comment that you have either authored or have been mentioned in is resolved or re-opened.
To access these notifications, simply click on the Notifications menu. For each one, you have the following options:
Mark as read or Mark as unread depending on the notification status.Mark all as read by clicking on the button at the top-right corner of the notifications screen.All or Unread, by clicking the filter icon at the top of the screen.Please note that notifications displayed here are from all your projects, not just the project you're currently in.
You can find the comments on the sidebar of a content entry, by clicking on the Comments button at the top.
Comments
At the top, the sidebar displays how many comments there are in the current content entry, along with a status filter to help you quickly find what you're looking for.
Comments number & status filter
When you click on a notification, it will take you to the corresponding content entry, where the comment you were notified about will be highlighted.
In the Comments sidebar, you can:
Add. You can mention people as well as project roles in your comment by using @, which will display a list of users and roles for you to select from. Mentioning people or roles may cause an alert to pop up in their notifications, and/or receive an email depending on their notifications configuration.
Assign to assign it to a team member in the project. Upon clicking, a list of users will display and you can simply select one with a click.All, Assigned,Open, and Resolved.Reply to show it, or Hide to hide it.Update to save it. You can only edit your own comments while they are open. This option only displays for your own comments.The Comments sidebar will only appear in a content entry once it has already been saved for the first time. Before the first save, only the Info sidebar will be available.
The following diagram shows a simplified workflow including 2 users collaborating through our commenting feature:
Hygraph commenting & notifications workflow