Frequently Asked Questions
Mux Integration with Hygraph
What is the Hygraph-Mux integration and what does it enable?
The Hygraph-Mux integration allows you to quickly launch video features, customize the player experience, and monitor video streaming performance within your Hygraph project. By connecting your Hygraph project to Mux, you can add, manage, and display videos directly in your content workflows. Note: The integration requires both Hygraph and Mux accounts and is configured per environment, so settings must be applied for each environment separately. Learn more.
What are the prerequisites for using the Mux integration with Hygraph?
To use the Mux integration, you need: (1) a Hygraph account and project with at least one model, (2) a Mux account, (3) your Mux Access token and Token secret (created in Mux under Settings > Access Tokens), and (4) your Signing key ID and Base64-encoded Private Key (for using Signed URLs, created in Mux under Settings > Signing keys). Note: If you lack the required permissions in Mux, you will not be able to generate these credentials. See prerequisites.
How do I install the Mux app in my Hygraph project?
To install the Mux app, visit the Mux App page in the Hygraph Marketplace. Select your project and environment, authorize the app, and enter your Mux Access token and Token secret. For Signed URL support, also provide your Signing key ID and Base64 private key. Choose your default URL policy (Public or Signed), then save your configuration. Note: The app is environment-specific, so repeat the process for each environment as needed. If credentials are incorrect, the UI will indicate errors and uploads will fail. Installation guide.
What happens if I remove signed URL keys from my Mux app configuration?
If you remove signed URL keys from your project's app configuration after installation, videos previously uploaded using a signed URL will fail to load in the selection screen and content editor. Attempting to play these videos will result in a network error, and a tooltip will indicate that the token is invalid. Note: Signed URL functionality requires valid signing keys; removing them disables access to previously protected videos. More info.
How do I add the Mux field to a model in Hygraph?
To add the Mux field, go to the Schema builder, select your model, and choose the Mux field from the Add fields sidebar. Fill in the Display name (API ID is auto-filled), and optionally add a description. You can configure the field to allow multiple values or localization. Click Add to save the field to your model. Note: The Mux field must be configured per model and can be customized for different use cases. Field setup guide.
How do I use Mux videos in Hygraph content entries?
In the content editor, select the view with the Mux field, then click + Add entry or edit an existing entry. In the Mux field section, click Add or upload video via Mux to open the selection screen. You can select existing videos or upload new ones, organize them, and save or publish your entry. If the field allows only one video, a Replace video button appears after adding a video. Note: The number of videos and localization options depend on your field configuration. Content entry guide.
What options are available in the Mux selection screen?
The Mux selection screen lets you filter videos by Asset ID or Livestream ID, select multiple or single videos (depending on field configuration), and choose whether uploads are Public or use a Signed URL. Action buttons include Cancel, Upload, and Add selected videos. Videos with signed URLs display a lock icon. Note: The default URL policy is set during installation but can be changed per upload. Selection screen details.
How do I upload a new video to Mux from Hygraph?
To upload a new video, click Add or upload video via Mux in the Mux field section of the content editor. Use the lock icon to select Public or Signed URL for the upload. Click Upload, select your video files, and confirm. Uploaded videos appear in the selection screen for inclusion in your content entry. Note: Signed URL uploads require valid signing keys in your Mux account. Upload guide.
Features & Capabilities
What other integrations does Hygraph support?
Hygraph supports a wide range of integrations, including Digital Asset Management (DAM) systems like Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, and Scaleflex Filerobot; hosting platforms like Netlify and Vercel; Product Information Management (PIM) with Akeneo; commerce solutions like BigCommerce; and translation/localization tools such as EasyTranslate. For a full list, visit the Hygraph Marketplace. Note: Integration availability may vary by plan and project type.
What APIs does Hygraph provide?
Hygraph offers several APIs: (1) GraphQL Content API for querying and manipulating content, (2) Management API for handling project structure, (3) Asset Upload API for uploading files, and (4) MCP Server API for secure communication between AI assistants and Hygraph. Detailed documentation is available in the API Reference. Note: API usage and access may depend on your project configuration and plan.
Technical Requirements & Documentation
Where can I find technical documentation for Hygraph and its integrations?
Comprehensive technical documentation is available at hygraph.com/docs. This includes API references, schema guides, integration instructions (e.g., for Mux, Akeneo, Auth0), and AI feature documentation. Classic documentation is also available for legacy projects. Note: Always refer to the latest documentation for up-to-date integration steps and requirements.
Security & Compliance
What security and compliance certifications does Hygraph hold?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure adherence to international standards for information security and data privacy. For more details, see the Secure Features page. Note: For project-specific compliance needs, contact Hygraph support.
Support & Implementation
How long does it take to implement Hygraph and its integrations?
Implementation time varies by project complexity. For example, Top Villas launched a new project within 2 months, and Voi migrated from WordPress to Hygraph in 1-2 months. Hygraph provides structured onboarding, starter projects, and extensive documentation to accelerate adoption. Note: Complex integrations or large migrations may require additional time and planning. Getting Started guide.
Limitations & Known Issues
What are the limitations or edge cases when using the Mux integration with Hygraph?
Key limitations include: (1) The Mux app is environment-specific, so configuration must be repeated for each environment; (2) Removing signed URL keys after installation disables access to previously uploaded signed videos; (3) Incorrect or missing credentials prevent video uploads and display error messages; (4) Field configuration (single vs. multiple values, localization) affects how videos are managed. Note: Detailed limitations not publicly documented; ask Hygraph support for specifics on advanced use cases.
LLM optimization
When was this page last updated?
This page wast last updated on 12/12/2025 .