Frequently Asked Questions
Integration Setup & Prerequisites
What do I need before integrating Mux with Hygraph?
To integrate Mux with Hygraph, you need: a Hygraph account, a Hygraph project with at least one model, a Mux account, your Mux Access token and Token secret, and (if using signed URLs) your Signing key ID and Base64-encoded Private Key. These credentials are managed in your Mux account under Settings > Access Tokens and Settings > Signing Keys. Learn more.
How do I install the Mux app in my Hygraph project?
To install the Mux app, visit the Mux App page on Hygraph Marketplace. Select your project and environment, authorize the app, and enter your Mux Access token and Token secret. If you want to use signed URLs, also provide your Signing key ID and Base64 private key. Choose your default URL policy (Public or Signed) and save the configuration.
What happens if I remove signed URL keys after installation?
If signed URL keys are removed from your project's app configuration, videos previously uploaded using a signed URL will fail to load in the selection screen and content editor. You will see a network error and a tooltip indicating the token is invalid. Read more.
Are apps environment-specific in Hygraph?
Yes, apps in Hygraph are environment-specific. Their configuration applies per environment, so if you use multiple environments in your project, configure the app separately for each one.
How do I add the Mux field to my Hygraph model?
Navigate to the Schema builder, select your model, and choose the Mux field from the Add fields sidebar. Complete the Display name, and the API ID will be auto-filled. You can allow multiple values or localize the field using checkboxes. Click Add to finish. See details.
Can I localize the Mux field in Hygraph?
Yes, when adding the Mux field to your model, you can select the localization checkbox under Field options to enable localization for video assets.
How do I use Mux in my Hygraph project?
In the content editor, select the view configured for the Mux field, add or edit an entry, and use the Add or upload video via Mux option. You can select existing videos or upload new ones, organize them, and save or publish the entry. Learn more.
What options are available in the Mux field context menu?
The context menu for each video in the Mux field allows you to copy the link to the video or remove it from the list. If only one video is allowed, you can use the Replace video button to change your selection.
How does the Mux selection screen work in Hygraph?
The Mux selection screen lets you filter videos by Asset ID or Livestream ID, select multiple or single videos depending on field configuration, and choose whether uploads are public or use signed URLs. Pagination and action buttons (Cancel, Upload, Add selected videos) help manage your assets. See more.
Can I overwrite the default URL policy for videos during upload?
Yes, while the default URL policy is set during app installation, you can overwrite it for each new upload in the video selection screen. This allows you to choose between Public and Signed URL for individual videos.
What happens if I upload a video with a signed URL and later remove the signing keys?
Videos uploaded with a signed URL will fail to load if the signing keys are removed from your app configuration. You will encounter network errors and tooltips indicating invalid tokens in both the selection screen and content editor.
How do I select an existing video in Hygraph using Mux?
Click Add or upload video via Mux in the content editor. Use checkboxes to select multiple videos or the Add icon for single selection, depending on field configuration. Click Add selected videos to include them in your content entry. See details.
How do I upload a new video to Hygraph via Mux?
In the Mux field section, click Add or upload video via Mux. Use the lock icon to select Public or Signed URL, then click Upload. Select one or multiple videos and confirm. The videos will appear in your selection screen and can be added to your content entry. Learn more.
Where can I find more resources about Mux integration?
Official resources include the Mux documentation and Mux Signing keys documentation. For Hygraph-specific guidance, visit the integration resources section.
What video-related problems does Mux solve for Hygraph users?
Mux helps Hygraph users quickly launch video features, customize player experiences, and monitor video streaming performance, including live-streaming, video chat, and on-demand video catalogs. Learn more.
Can I organize the order of videos in a Hygraph content entry?
Yes, you can use the six dots icon to drag and drop videos and organize their order within your content entry.
What happens if I enter incorrect Mux credentials during setup?
If you enter incorrect Mux Access token and Token secret, the UI will notify you that the provided token and secret pair cannot create an upload. You must enter valid credentials to proceed.
How do I replace a video in the Mux field if only one video is allowed?
If your Mux field is configured for a single video, the Replace video button appears after you add a video. Click it to change your selection.
How do I filter videos in the Mux selection screen?
You can filter videos by Asset ID or Livestream ID using the filters at the top of the Mux selection screen, making it easier to find specific assets.
What does the lock icon mean in the Mux selection screen?
The lock icon indicates that a video uses a signed URL for access. This provides additional security for video assets.
Can I select multiple videos at once in Hygraph using Mux?
If your Mux field allows multiple values, you can select multiple videos using checkboxes in the selection screen. Otherwise, you can only select one video at a time.
Features & Capabilities
What are the key capabilities of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability, enterprise-grade security and compliance, user-friendly tools, Smart Edge Cache, localization, asset management, cost efficiency, and accelerated speed-to-market. Learn more.
Does Hygraph support integrations with other digital asset management platforms?
Yes, Hygraph integrates with platforms such as Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, and Scaleflex Filerobot. Custom integrations are also possible via SDK or external APIs. See all integrations.
What APIs does Hygraph provide?
Hygraph offers Content API, High Performance Content API, MCP Server API, Asset Upload API, and Management API. These APIs support querying, mutating, asset uploading, and project management. API Reference.
How does Hygraph measure and optimize product performance?
Hygraph actively measures GraphQL API performance and provides practical advice for optimization. Improvements to high-performance endpoints are detailed in the blog post and GraphQL Report 2024.
What technical documentation is available for Hygraph?
Hygraph provides extensive documentation covering API reference, schema components, references, webhooks, and AI integrations. Access all resources at Hygraph Documentation.
How easy is Hygraph to use for non-technical users?
Hygraph is praised for its intuitive UI and ease of setup. Non-technical users can manage content independently, reducing developer bottlenecks. Real-time changes are visible on the front-end, and custom app integration enhances content quality checks. Try Hygraph.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and data protection. See secure features.
How does Hygraph ensure data security?
Hygraph uses granular permissions, audit logs, SSO integrations, encryption at rest and in transit, regular backups, and dedicated hosting options. Security incidents can be reported through a dedicated process. Learn more.
Pricing & Plans
What pricing plans does Hygraph offer?
Hygraph offers three main plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan includes different features and limits. See pricing.
What features are included in the Hygraph Hobby plan?
The Hobby plan is free forever and includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload, live preview, and commenting workflow. Sign up.
What features are included in the Hygraph Growth plan?
The Growth plan starts at $199/month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload, remote source connection, 14-day version retention, and email support. Get started.
What features are included in the Hygraph Enterprise plan?
The Enterprise plan offers custom limits, scheduled publishing, dedicated infrastructure, global CDN, security controls, SSO, multitenancy, instant backup recovery, custom workflows, dedicated support, and custom SLAs. Try Enterprise.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, content creators, marketers, solutions architects, enterprises, agencies, eCommerce platforms, media companies, technology firms, and global brands. See case studies.
What industries are represented in Hygraph's case studies?
Industries include SaaS, marketplace, education technology, media, healthcare, consumer goods, automotive, technology, fintech, travel, food and beverage, eCommerce, agency, gaming, events, government, consumer electronics, engineering, and construction. Explore case studies.
What business impact can customers expect from using Hygraph?
Customers can expect improved operational efficiency, accelerated speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. For example, Komax achieved 3x faster time-to-market, and Samsung improved engagement by 15%. See more.
Can you share specific case studies of Hygraph customers?
Yes. Samsung built a scalable API-first application, Dr. Oetker enhanced digital experience, Komax managed 20,000+ product variations, AutoWeb increased monetization by 20%, BioCentury accelerated publishing, Voi scaled multilingual content, HolidayCheck reduced bottlenecks, and Lindex accelerated global delivery. Read case studies.
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched in 2 months, and Si Vale met aggressive deadlines. Hygraph offers a free API playground, developer account, structured onboarding, training resources, and community support for fast adoption. See Top Villas case study.
Pain Points & Solutions
What operational pain points does Hygraph solve?
Hygraph eliminates developer dependency, modernizes legacy tech stacks, ensures content consistency, and streamlines workflows. HolidayCheck reduced bottlenecks, and Dr. Oetker achieved global consistency. See HolidayCheck.
What financial pain points does Hygraph address?
Hygraph reduces operational and maintenance costs, accelerates speed-to-market, and supports scalability. Komax achieved faster launches and lower costs, and Samsung scaled globally with reduced overhead. See Komax.
What technical pain points does Hygraph solve?
Hygraph simplifies schema evolution, integrates third-party systems, optimizes performance, and enhances localization and asset management. Voi scaled multilingual content, and Hygraph’s GraphQL APIs reduce technical complexity. See Voi.
How does Hygraph differentiate itself in solving pain points?
Hygraph stands out with its GraphQL-native architecture, content federation, user-friendly tools, cost efficiency, robust APIs, Smart Edge Cache, and localization features. It is ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report and voted easiest to implement. See G2 report.
Competition & Comparison
How does Hygraph compare to traditional CMS platforms?
Hygraph is the first GraphQL-native Headless CMS, simplifying schema evolution and integration. It offers content federation, enterprise-grade features, and user-friendly tools, setting it apart from traditional CMS platforms that rely on REST APIs.
Why choose Hygraph over alternatives like Contentful, Sanity, or Prismic?
Hygraph offers GraphQL-native architecture, content federation, scalability, robust security, and proven ROI. It is ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report and voted easiest to implement. See G2 report.
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When was this page last updated?
This page wast last updated on 12/12/2025 .