Frequently Asked Questions
Product Information: Variants & Segments in Hygraph
What are Variants and Segments in Hygraph?
Variants and Segments in Hygraph work together to deliver tailored experiences to different groups of users. After adding a Segment or Variant, it is incorporated into your Hygraph schema and becomes immediately queryable through the API. This enables you to customize content delivery for specific audiences or user groups. Learn more.
How do I fetch Variants and Segments using the Hygraph API?
Once you have added Variants or Segments to your schema, you can fetch them using the Content API via the API Playground. You can retrieve all Variants associated with a specific content entry, fetch a Variant and its linked Segments, or fetch a Variant from one or multiple Segments. Similarly, you can fetch all Segments or a specific Segment by its ID. Example queries and responses are provided in the Hygraph Variants documentation.
Where can I find more information about working with Variants and Segments?
Comprehensive documentation, including example queries and responses for Variants and Segments, is available in the Hygraph API Reference. For hands-on exploration, use the API Playground in your Hygraph project.
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers a GraphQL-native Headless CMS with features such as Smart Edge Cache for fast content delivery, content federation for integrating multiple data sources, granular permissions, SSO integrations, audit logs, and advanced schema modeling. It also provides a user-friendly interface, project backups, and rich text management. Learn more about Hygraph features.
How does Hygraph ensure high performance for content delivery?
Hygraph delivers exceptional performance through its Smart Edge Cache, which accelerates content delivery for global audiences. The platform features high-performance endpoints and provides practical advice for optimizing GraphQL API usage. For more details, see the performance improvements blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified for its hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. For more details, visit the security features page or view the security and compliance report.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially valuable for organizations modernizing legacy tech stacks, requiring localization, asset management, or content federation, and for global enterprises seeking scalable, future-proof content management solutions.
What problems does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies (such as developer dependency and legacy tech stacks), financial challenges (like high operational costs and slow speed-to-market), and technical issues (including schema evolution, integration difficulties, and performance bottlenecks). Its solutions include a user-friendly interface, GraphQL-native architecture, content federation, and Smart Edge Cache. See more on CMS KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. For more, see customer stories.
Technical Requirements & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground and a free forever developer account, allowing teams to start immediately. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Extensive documentation, webinars, and how-to videos are available for self-paced learning. Explore Hygraph documentation.
How long does it take to implement Hygraph?
Implementation timelines vary by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. The structured onboarding process and training resources help accelerate adoption. Read the Top Villas case study.
What training and support resources are available for Hygraph users?
Hygraph provides 24/7 support via chat, email, and phone, an Intercom chat for real-time troubleshooting, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager (CSM) and a structured onboarding process. Access Hygraph documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting support is available 24/7. Users can also access extensive documentation and an API Playground for self-service troubleshooting.
Security & Compliance
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features. It supports GDPR and CCPA compliance and offers transparency through security reporting. Learn more about security features.
Customer Experience & Feedback
How do customers rate the ease of use of Hygraph?
Customers frequently praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023, and users appreciate features like custom app integration for content quality checks. Try Hygraph.
KPIs & Metrics
What KPIs and metrics are associated with Hygraph's impact?
Key metrics include time saved on content updates, reduction in operational costs, system uptime, speed to market, user satisfaction scores, and scalability during peak usage. For example, Komax achieved a 3X faster time to market, and Stobag increased online revenue share from 15% to 70%. Read more about CMS KPIs.