Frequently Asked Questions
App Framework Overview & Getting Started
What is the Hygraph App Framework?
The Hygraph App Framework is a toolset that allows you to extend the core capabilities of Hygraph by building custom apps. These apps can integrate Hygraph with third-party services or add custom functionality tailored to your specific needs. You can also share your apps with other users via the Hygraph Marketplace. Learn more.
What are apps in Hygraph?
Apps are packages that extend Hygraph in various ways, enabling simpler customization and integration of your project with other tools, products, and services. Apps help you adapt Hygraph to your individual or business needs. Read more.
How do I get started with the Hygraph App Framework?
You can start by following the App Framework tutorial, which guides you through creating an app with field, sidebar, or page elements. The tutorial covers registering your app, developing your application, installation and configuration flows, and building custom elements. Start the tutorial.
Features & Capabilities
What can apps built with the Hygraph App Framework do?
Apps can extend Hygraph's out-of-the-box functionality and user interface in multiple ways. Common use cases include adding custom fields to models, customizing the content editing sidebar, triggering actions in third-party systems (such as CI builds), and creating custom page views. For inspiration, explore publicly available apps in the Hygraph Marketplace.
How does the App Framework improve flexibility compared to UI Extensions?
The App Framework allows you to group all your custom elements under one app and install them at once, simplifying the installation process. It also enables the creation of custom page views and custom functionality, which was not possible with UI Extensions. Learn about migrating from UI Extensions.
What security features does the Hygraph App Framework offer?
The App Framework includes a permissions system that allows you to control resource visibility and creation. You can specify which resources should be hidden from users and which are critical and cannot be removed once the app is uninstalled. This provides better control and security compared to previous UI Extensions. Read more.
What documentation and resources are available for building apps with the Hygraph App Framework?
Hygraph provides extensive documentation, including step-by-step tutorials for registering, developing, installing, and deleting apps. There are also guides for building field, sidebar, and page elements, API references, function documentation, constants, and example implementations. Explore the full documentation at Hygraph App Framework Docs.
What SDKs are available for developing Hygraph apps?
Hygraph offers both a React SDK (@hygraph/app-sdk-react) and a JavaScript SDK (@hygraph/app-sdk) to help developers build apps efficiently.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform. Learn more.
How does Hygraph protect customer data?
Hygraph uses granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), and regular backups to protect customer data. Enterprise-grade compliance features include dedicated hosting, custom SLAs, and support for GDPR and CCPA regulations. For transparency, Hygraph provides a process for reporting security issues and offers a security and compliance report.
Use Cases & Benefits
Who can benefit from using the Hygraph App Framework?
The App Framework is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially useful for organizations looking to modernize legacy tech stacks, streamline content operations, and deliver exceptional digital experiences at scale. See examples in the Marketplace.
What problems does the Hygraph App Framework solve?
The App Framework addresses operational inefficiencies (such as developer dependency for content updates), financial challenges (high operational costs, slow speed-to-market), and technical issues (complex schema evolution, integration difficulties, cache and performance bottlenecks). It enables businesses to modernize their content management systems and deliver scalable, efficient digital experiences. See related KPIs.
Can you share some customer success stories related to Hygraph?
Yes. Komax achieved a 3X faster time-to-market by managing over 20,000 product variations across 40+ markets via a single CMS. Autoweb saw a 20% increase in website monetization. Samsung improved customer engagement by 15% with a scalable member platform. Dr. Oetker enhanced their digital experience using MACH architecture. Explore more customer stories.
Technical Requirements & Implementation
How easy is it to implement and start using the Hygraph App Framework?
Hygraph provides a free API Playground and a free forever developer account, allowing teams to start immediately. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. Get started here.
What support and training resources are available for developers building with the App Framework?
Developers have access to 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel (join here), extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance. See documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting for the App Framework?
Hygraph is a cloud-based platform, so all deployment, updates, security measures, and infrastructure maintenance are managed by Hygraph. Upgrades and new features are seamlessly integrated. Troubleshooting support is available 24/7, with additional resources such as documentation and an API Playground for self-service. Enterprise customers receive dedicated support. Learn more.
Performance & Usability
How does Hygraph ensure high performance for apps and content delivery?
Hygraph offers Smart Edge Cache for enhanced performance and faster content delivery, high-performance endpoints, and practical advice for optimizing GraphQL API usage. These features are designed for reliability and speed, especially for businesses with high traffic and global audiences. Read more.
How do customers rate the usability of Hygraph?
Customers frequently praise Hygraph's editor UI for being intuitive and clear, making it easy for both technical and non-technical users. Hygraph was recognized for "Best Usability" in Summer 2023. Users appreciate the ability to integrate custom apps for content quality checks and instant feedback. Try Hygraph.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. See more on CMS KPIs.