Frequently Asked Questions

Locales Management & Content Localization

What are project locales in Hygraph and how do they work?

Project locales in Hygraph allow you to define language variations within your project, enabling content to be managed and delivered in multiple languages. You can add, edit, and delete locales from your project settings, and configure fields in your schema to be localizable. Locales are environment-specific, meaning their configuration applies per environment. For more details, see the Locales documentation.

How do I add, edit, or delete a locale in my Hygraph project?

To add a locale, go to Project settings > Locales, select a language from the Display name dropdown, and click + Add. To edit, click Edit next to the locale and update the information. To delete, use the context menu for additional locales (default locale cannot be deleted), select Delete, and confirm the deletion. A confirmation message will appear before finalizing the deletion. See the Locales documentation for step-by-step visuals.

Can I configure fields in my schema to be localizable?

Yes, Hygraph allows you to configure fields in your schema to be localizable, enabling content to be managed in multiple languages for each locale you define. This is essential for projects requiring multilingual support and global content delivery. For technical details, refer to the API Reference on localization.

Are locales environment-specific in Hygraph?

Yes, locales in Hygraph are environment-specific. Their configuration is applied per environment, so if you are working with multiple environments in your project, you need to configure locales for each environment individually.

Features & Capabilities

What are the key features of Hygraph?

Hygraph offers a range of features including Smart Edge Cache for fast content delivery, content federation to integrate data from multiple sources, rich text formatting, custom roles for granular access control, project backups, and advanced localization capabilities. Its GraphQL-native architecture simplifies schema evolution and data retrieval. For more, visit the features page.

How does Hygraph support multilingual content and localization?

Hygraph enables multilingual content management through its locales feature, allowing you to define multiple language variations and configure localizable fields in your schema. This supports global content delivery and localization workflows for enterprises operating in multiple regions. The Growth Plan includes 3 locales, with additional locales available as add-ons. See pricing details.

What performance benefits does Hygraph offer?

Hygraph delivers exceptional performance through features like Smart Edge Cache for faster content delivery and high-performance endpoints. Its GraphQL API is optimized for speed and reliability, with practical advice available for developers to maximize API performance. For more details, see the performance improvements blog.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. It offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. For more, see the security features page and security report.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a Free Forever Developer Account for developers, self-service plans like the Growth Plan at $299/month ($199/month billed annually), and custom enterprise pricing starting at $900/month. Plans include 1,000 entries, with add-ons for additional entries ($25 per 5,000), locales ($150 each), and other custom options. For full details, visit the Hygraph Pricing Page.

What features are included in the Growth Plan?

The Growth Plan includes 1,000 content entries, 3 locales, and options for add-ons such as additional entries, locales, API calls, asset traffic, and content stages. It is designed for teams needing scalable content management and localization. For more, see the pricing page.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It is especially suited for organizations needing multilingual content, localization, and scalable content management. See case studies for examples.

What business impact can customers expect from using Hygraph?

Customers can expect improved speed-to-market, enhanced customer engagement, increased revenue, cost efficiency, and scalability. For example, Komax achieved 3x faster time-to-market, Samsung saw a 15% increase in customer engagement, and Stobag increased online revenue share from 15% to 70%. See more customer success stories.

What problems does Hygraph solve for its customers?

Hygraph addresses operational inefficiencies (e.g., developer dependency, legacy tech stack modernization), financial challenges (high costs, slow launches), and technical issues (schema evolution, integration, cache, localization). It provides a user-friendly interface, GraphQL-native architecture, content federation, and Smart Edge Cache. See case studies for real-world examples.

Can you share specific case studies or success stories of customers using Hygraph?

Yes. Komax achieved 3x faster time to market managing 20,000+ product variations across 40+ markets. Samsung improved customer engagement by 15%. Stobag increased online revenue share from 15% to 70%. AutoWeb saw a 20% increase in website monetization. See all case studies for more details.

Ease of Use & Implementation

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding. Teams can start immediately using the free API Playground and Free Forever Developer Account. Structured onboarding includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources (webinars, live streams, how-to videos) and extensive documentation are available. See documentation for details.

How long does it take to implement Hygraph?

Implementation time varies by project. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. The onboarding process is designed to be efficient and straightforward. See Top Villas case study and Si Vale case study.

What feedback have customers shared about Hygraph's ease of use?

Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. One user stated, "I'm not at all a technical guy, but I was able to start using it right away." Hygraph was recognized for "Best Usability" in Summer 2023. See user reviews for more feedback.

Support & Implementation

What support and training resources are available for Hygraph customers?

Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, how-to videos, and a dedicated Customer Success Manager for enterprise customers. Structured onboarding ensures a smooth start. See documentation and enterprise support details.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamless and require no manual intervention. Troubleshooting is supported by 24/7 support, Intercom chat, documentation, and an API Playground for self-service. Enterprise customers receive a dedicated Customer Success Manager. See documentation for more.

Competition & Comparison

Why choose Hygraph over other headless CMS solutions?

Hygraph stands out with its GraphQL-native architecture, Smart Edge Cache, content federation, advanced localization, and proven business impact (e.g., Komax 3x faster time-to-market, Samsung 15% engagement increase). It offers lower total cost of ownership, scalability, and enterprise-grade security. For more, see customer stories.

Industries & Customer Proof

What industries are represented in Hygraph's case studies?

Industries include ecommerce (Si Vale, Burrow), automotive, staffing, food and beverage (Dr. Oetker), technology (Samsung), manufacturing (Komax), transportation (Voi), and chemistry/science (German Chemist Society). See the case studies page for more.

Who are some of Hygraph's customers?

Notable customers include Komax, AutoWeb, Dr. Oetker, Samsung, Stobag, and Burrow. These organizations have achieved measurable business outcomes such as faster launches, increased engagement, and higher revenue. See case studies for details.

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Docs

#Manage your project's locales

#Overview

Hygraph allows you to define language variations within your project through locales.

You can add locales to your project and then configure fields in your schema to be localizable.

#Manage locales

To manage your project locales go to Project settings > Locales in your Hygraph project.

Project localesProject locales

#Add locale

The default locale is English, but you can edit this or add additional locales by selecting a language from the Display name dropdown and then clicking + Add.

Add localesAdd locales

#Edit locale

To edit a locale, simply click Edit and change the necessary information.

Edit localesEdit locales

#Delete locale

To delete a locale, simply click on the context menu and select Delete.

Delete localesDelete locales

The context menu will only display for additional locales, as it is not possible to delete the default locale.

Delete locales confirmationDelete locales confirmation

A confirmation message will display when you attempt to delete a locale. Click on the Delete button to confirm the deletion.