Frequently Asked Questions
Preview URLs & Content Workflows
What are preview URLs in Hygraph and how do they work?
Preview URLs in Hygraph are automatically generated links that allow you to preview content in your frontend before it's published. By configuring preview URLs, editors can quickly access content previews directly from the Content Editor's right sidebar, ensuring that unpublished changes can be reviewed before going live. Learn more.
How do I create a preview URL in Hygraph?
To create a preview URL in Hygraph, navigate to the Schema builder, select your model, and use the Preview widget in the right sidebar. You can specify the preview name and URL template, which determines how the preview link is constructed using field values from your content entry. Multiple preview URLs can be added for different environments (e.g., development, staging). Step-by-step guide.
Can I edit or delete preview URLs in Hygraph?
Yes, you can edit or delete preview URLs. To edit, navigate to the model containing the preview URL and click the pencil icon next to the widget. To delete, use the trash icon in the preview URL widget. Note: At least one preview URL must remain; deleting the last one requires re-adding the widget if needed in the future. More details.
How do I define a preview URL template in Hygraph?
When creating a preview URL, you define the template using your website's URL structure and field values from the content entry. Use curly braces to insert dynamic fields (e.g., {slug}). The preview URL should point to a running website and pull content from the draft stage to include unpublished changes. Learn more.
Are there resources or example projects for using preview URLs in Hygraph?
Yes, Hygraph provides resources such as the Docs Starter project (GitHub) and tutorials like How to Create a Preview Mode with Remix and Hygraph to help you get started with preview URLs.
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers a range of features including Smart Edge Cache for fast content delivery, content federation to integrate data from multiple sources, advanced Rich Text SuperPowers, custom roles for granular access control, project backups, and a user-friendly interface. It is GraphQL-native, making it developer-friendly and highly extensible. See all features.
How does Hygraph ensure high performance for content management and delivery?
Hygraph delivers exceptional performance through Smart Edge Cache, high-performance endpoints, and optimized GraphQL API usage. These features ensure fast, reliable content delivery for high-traffic and global audiences. For more details, see the performance improvements blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and data protection. For more details, visit the security features page and security report.
How does Hygraph handle user permissions and data security?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. These features ensure secure access, data protection, and compliance with industry standards. Learn more.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a Free Forever Developer Account, self-service plans (e.g., Growth Plan at $299/month or $199/month billed annually), and custom enterprise pricing starting at $900/month. Plans include 1,000 entries, with add-ons for additional entries and locales. For full details, visit the Hygraph Pricing Page.
Are there free options for developers to try Hygraph?
Yes, Hygraph provides a Free Forever Developer Account, allowing developers to explore and start building projects at no cost. See details.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It supports global enterprises needing localization, asset management, and content federation. See case studies.
What business impact can customers expect from using Hygraph?
Customers can expect faster speed-to-market (e.g., Komax achieved 3x faster launches), increased customer engagement (Samsung saw a 15% improvement), and higher online revenue (Stobag increased from 15% to 70%). Hygraph also reduces operational costs and supports scalability. Read more success stories.
What problems does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (reducing developer dependency), financial challenges (lowering costs and accelerating launches), and technical issues (simplifying schema evolution, integrations, and localization). It helps modernize legacy tech stacks and streamline content workflows. See relevant case studies.
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Komax managed 20,000+ product variations across 40+ markets with 3x faster launches (case study). Samsung improved engagement by 15% (case study). Stobag increased online revenue share from 15% to 70% (case study). More examples are available on the Hygraph Case Studies Page.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a Free API Playground and Free Forever Developer Account for immediate access. The onboarding process includes introduction calls, account provisioning, and kickoff meetings for business, technical, and content planning. Training resources (webinars, videos, documentation) are available for step-by-step guidance. Explore documentation.
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during initial implementation. The structured onboarding and training resources help accelerate adoption. See Top Villas case study.
What feedback have customers shared about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI and accessibility for non-technical users. Many describe it as "super easy to set up and use." Hygraph was recognized for "Best Usability" in Summer 2023. Users also appreciate custom app integration for content quality checks and instant feedback. Try Hygraph.
Support & Maintenance
What customer service and support options are available with Hygraph?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and structured onboarding. See support resources.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is cloud-based, so all deployment, updates, and infrastructure maintenance are managed by Hygraph. Upgrades and new features are seamlessly integrated. Troubleshooting is supported by 24/7 support, Intercom chat, documentation, and an API Playground for self-service. Learn more.
Competition & Comparison
Why choose Hygraph over other headless CMS solutions?
Hygraph stands out for its GraphQL-native architecture, Smart Edge Cache, content federation, advanced localization, and proven business impact (e.g., Komax 3x faster launches, Samsung 15% engagement increase). It offers lower total cost of ownership, scalability, and enterprise-grade security and compliance. See customer results.