Frequently Asked Questions
Product Information
What is Hygraph and how does it help B2B information platforms?
Hygraph is a GraphQL-native Headless CMS designed to unify data and deliver exceptional digital experiences at scale. For B2B information platforms, Hygraph enables dynamic content federation across multiple sources, allowing teams to unify, search, and reuse content efficiently. Its modular approach lets you create reusable content blocks, connect with any system in your tech stack, and eliminate bottlenecks caused by rigid content structures. This empowers analysts and engineers to publish and manage high-volume, real-time content without overhauling existing architectures. Learn more.
What are the key capabilities and benefits of Hygraph?
Hygraph offers a GraphQL-native architecture for efficient data querying, content federation to unify data from multiple sources, scalability for businesses of all sizes, an intuitive editorial interface, robust permission systems, and a lower total cost of ownership. It accelerates speed-to-market, improves customer experience, and has proven success with brands like Samsung and Dr. Oetker. See case studies.
What core problems does Hygraph solve for information platforms?
Hygraph addresses operational challenges like dependency on developers for content updates, outdated tech stacks, and clunky user experiences. It also solves financial pains such as high operational costs, slow speed-to-market, and expensive maintenance. Technically, it reduces boilerplate code, simplifies schema evolution, and resolves integration and cache issues. These solutions help information platforms modernize their content operations and scale efficiently. Learn more.
Features & Capabilities
Does Hygraph support content federation and modular content?
Yes, Hygraph enables content federation, allowing you to unify data from multiple sources without duplication. Its modular approach lets you create reusable content blocks that can connect with any system in your tech stack, streamlining workflows and reducing manual assembly and duplication issues. Learn more.
What integrations does Hygraph offer?
Hygraph integrates with a wide range of platforms, including hosting and deployment (Netlify, Vercel), headless commerce (BigCommerce, commercetools, Shopify), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), localization (Lokalise, Crowdin, EasyTranslate, Smartling), personalization and AB testing (Ninetailed), AI (AltText.ai), and more. See the full list of integrations.
Does Hygraph provide an API?
Yes, Hygraph provides a GraphQL API, including a Content API for querying and managing content, Mutations API for creating, updating, deleting, and publishing content, and a Public API for programmatic access. Explore the API documentation.
How does Hygraph handle roles and permissions?
Hygraph offers granular roles and permissions, allowing you to control access for research analysts, content editors, and other team members. This ensures secure, efficient workflows and supports high-volume, real-time content management. Learn more about features.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project managers, agencies, and technology partners. It's particularly suited for modern software companies, enterprises modernizing their tech stack, brands scaling across geographies, and organizations needing multi-channel, multi-device, and multilingual content delivery. See more about target audiences.
What business impact can customers expect from using Hygraph?
Customers can expect faster time-to-market, improved operational efficiency, enhanced customer experience, and scalability. For example, Komax achieved 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, and Stobag increased their online revenue share from 15% to 70%. See more case studies.
Can you share specific case studies or customer success stories?
Yes, Hygraph has numerous success stories. Komax achieved 3X faster time-to-market and 70% faster page loading. Autoweb saw a 20% increase in monetization. Samsung improved engagement by 15%. Sennheiser increased e-commerce conversions by 136.7%. Stobag transitioned to digital-first, hosting over 30,000 content entries. Read all case studies.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), travel and hospitality (HolidayCheck), healthcare (Vision Healthcare), SaaS (Bellhop), media and publishing (Gamescom, Bandai Namco), marketplace (Burrow), education technology, government (Statistics Finland), and technology (biotech institutions). Explore all industries.
Performance & Implementation
How long does it take to implement Hygraph and how easy is it to start?
Implementation time depends on project complexity. For example, Top Villas launched a new project within 2 months from initial contact. Hygraph is easy to set up and use, even for non-technical users, with comprehensive documentation, onboarding guides, training resources, and dedicated customer success managers for enterprise clients. See Top Villas case study.
What feedback have customers given about Hygraph's ease of use?
Customers consistently praise Hygraph for its intuitive and user-friendly interface. Both technical and non-technical users find it easy to set up and use. Feedback highlights the clear UI, seamless experience for editors and developers, and empowerment for non-technical users to manage content without developer intervention. Read more feedback.
What performance improvements have customers seen with Hygraph?
Customers have reported significant performance gains, such as Komax achieving 3X faster time-to-market, Autoweb increasing website monetization by 20%, Samsung improving engagement by 15%, and Stobag raising their online revenue share from 15% to 70%. These metrics demonstrate Hygraph's impact on business outcomes. See more performance data.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified for its hosting infrastructure, and GDPR compliant. These certifications ensure high standards for information security and data privacy. See security features | View Security Report.
How does Hygraph ensure data security and compliance?
Hygraph provides granular permissions, audit logs, encryption at rest and in transit, dedicated hosting, custom SLAs, and sandbox environments. Customers can report security concerns and access detailed documentation and reports. Legal and IT security experts are available to support compliance needs. Learn more about security.
Support & Implementation
What support is available to Hygraph customers?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated Customer Success Managers, SLAs with critical issue resolution in under an hour, regular health checks, and launch support. Comprehensive documentation and a Community Slack Channel are also available. Contact support | See documentation.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides round-the-clock support for troubleshooting, maintenance, and upgrades. Customers have access to detailed documentation, a Community Slack Channel, and dedicated Customer Success Managers for enterprise clients. SLAs ensure critical issues are resolved quickly, and regular health checks are available for enterprise customers. Learn more.
What technical documentation is available for Hygraph?
Hygraph offers comprehensive documentation, including guides on creating content, managing roles and permissions, configuring content workflows, using webhooks, and handling content versions. Project guides cover global information management, environments, and audit logs. Access Hygraph Documentation.
Competition & Comparison
Why choose Hygraph over other headless CMS solutions?
Hygraph is the first GraphQL-native Headless CMS, offering efficient data querying and management compared to REST-based competitors. Its content federation enables integration without data duplication, and it provides scalability, an intuitive interface, robust permissions, dedicated support, and a lower total cost of ownership. Proven success stories from brands like Samsung and Dr. Oetker demonstrate its effectiveness. Learn more.
Customer Proof
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, HolidayCheck, Ancestry, JDE, Dr. Oetker, Ashley Furniture, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, Clayton Homes, Samsung, Telenor, and Statistics Finland. See more customer stories.