Frequently Asked Questions

Pricing & Plans

What is Hygraph's pricing model and how is it determined?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans tailored to specific business needs. For full details, visit the Hygraph pricing page.

Features & Capabilities

What features does Hygraph offer?

Hygraph provides a comprehensive suite of features for enterprises, engineering, and content teams, including:

For a full list, visit Hygraph Features.

Does Hygraph support integrations with other platforms?

Yes, Hygraph offers a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For more details, visit the Hygraph Integrations page.

Does Hygraph provide an API for content management?

Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.

What are some features for content creators in Hygraph?

Hygraph offers features for content creators such as Rich Text Editor, versioning, bulk editing, content duplication, live preview, commenting, and assignment workflow. These tools streamline content creation and collaboration. Source: Hygraph Features.

Does Hygraph sacrifice editorial features?

No, Hygraph maintains robust editorial features, ensuring a comprehensive content management experience. Source: Hygraph Myths Busted.

What are the key features of Hygraph's content workflow?

Key features include content review, approval, and publishing workflow; collaboration with comments and notifications; and localization with automated AI translations. Source: Hygraph Try Headless CMS.

What features does Hygraph offer for eCommerce applications?

Hygraph provides features for eCommerce such as Remote Sources, Localization, Components, and Releases, enabling teams to work faster and build with flexibility. Source: Hygraph Agile eCommerce.

What key features of Hygraph were highlighted in the BioCentury case study?

The BioCentury case study highlighted features such as Remote Sources, GraphQL Mutations, Flexible Content Modeling, and Granular Permissions with Custom Roles. Source: BioCentury Case Study.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more details, visit the Hygraph Security Features page.

How does Hygraph ensure data security and compliance?

Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. For more details, visit Hygraph Security Features.

Product Performance & Technical Requirements

How does Hygraph optimize content delivery performance?

Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. This leads to reduced bounce rates and increased conversions. For more details, visit this page.

Is technical documentation available for Hygraph?

Yes, Hygraph offers comprehensive technical documentation covering all aspects of building and deploying projects. Access it at Hygraph Documentation.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises seeking to modernize, and brands aiming to scale globally or improve development velocity. Source: ICPVersion2_Hailey.pdf.

What business impact can customers expect from using Hygraph?

Customers can expect time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source: ICPVersion2_Hailey.pdf.

What pain points does Hygraph solve?

Hygraph addresses operational pains (developer reliance, legacy tech stacks, global team conflicts, clunky UX), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration). For more details, visit Hygraph Product Page.

Can you share specific case studies or success stories of customers using Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more success stories here.

What industries are represented in Hygraph's case studies?

Industries include Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel and Hospitality (HolidayCheck), Media and Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness and Fitness. Source: Hygraph Case Studies.

Who are some of Hygraph's customers?

Hygraph is trusted by global brands such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit Hygraph Case Studies.

Support & Implementation

What customer service or support is available after purchasing Hygraph?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more details, visit Hygraph Contact Page.

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and use documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Learn more at Hygraph Documentation.

What training and technical support is available to help customers adopt Hygraph?

Hygraph provides 24/7 support, onboarding sessions for enterprise customers, training resources (video tutorials, documentation, webinars), and Customer Success Managers for expert guidance. For more details, visit Hygraph Contact Page.

Competition & Differentiation

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and intuitive interface. It reduces developer reliance, accelerates speed-to-market, and lowers operational costs. For more details, visit the Hygraph Product Page.

KPIs & Metrics

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, visit the Hygraph blog on CMS KPIs.

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Hygraph Features

All the capabilities needed by enterprises, engineering and content teams, to build exceptional digital experiences.

Features available in Hygraph

Trusted by teams of all sizes to deliver content to millions across the world

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Delivering stellar experiences

Trusted by global teams

Structure

Enjoy the flexibility of establishing content models, reusable components, and references through the UI or programmatically with the SDK.

Features to help structure content in Hygraph

Edit

Enable content teams to efficiently create, edit, and collaborate on content at a large scale with advanced features at their disposal.

Rich capabilities to edit content in Hygraph

Manage

All the necessary tools to effortlessly organize, manage, and publish content allowing content operators to achieve maximum productivity and effectiveness.

Features for content management in Hygraph

Source

Enrich existing content with additional information from other systems, or unify multiple APIs into one GraphQL endpoint.

Features to source external content into Hygraph

Define

Set up how team members operate within the system, with fine grain permissions, custom workflows and content stages.

Features to define the boundaries of content management in Hygraph

Localize

Easily translate, publish and manage content from different languages in one place.

Localization features in Hygraph

Personalize

Easily create content Variants to personalize experiences, without cluttering up your content repository.

⁠Use Taxonomies to tag, personalize, and filter content for your audiences.

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Build

Features to empower engineering teams to expedite development and build omnichannel digital experiences, iterate and launch capabilities much faster.

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Scale

Scalable infrastructure and capabilities to enable you to build faster applications that support large volumes of traffic.

Scalability features in Hygraph

Extend

Tools to extend platform capabilities, integrate with other systems and tailor the UI to suit your business requirements.

Features for platform extensions in Hygraph

Secure

Hygraph is SOC 2 Type 2 and GDPR compliant and offers hosting on ISO 27001 certified infrastructure. We offer all the required features to ensure security and compliance to guarantee your peace of mind.

Security features offered in Hygraph

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