Frequently Asked Questions
Pricing & Plans
What is Hygraph's pricing model and how is it determined?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans tailored to specific business needs. For full details, visit the Hygraph pricing page.
Features & Capabilities
What features does Hygraph offer?
Hygraph provides a comprehensive suite of features for enterprises, engineering, and content teams, including:
- Flexible content modeling, reusable components, and references (Structure)
- Advanced editing, collaboration, and bulk operations (Edit)
- Content organization, management, and publishing tools (Manage)
- Content federation and API unification via GraphQL (Source)
- Granular permissions, custom workflows, and content stages (Define)
- Localization and automated AI translations (Localize)
- Personalization with content variants and taxonomies (Personalize)
- Developer tools for rapid omnichannel experience delivery (Build)
- Scalable infrastructure for high-traffic applications (Scale)
- Extensibility and integrations with other systems (Extend)
- Enterprise-grade security and compliance (Secure)
- Marketplace, API status, and feature requests
For a full list, visit Hygraph Features.
Does Hygraph support integrations with other platforms?
Yes, Hygraph offers a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For more details, visit the Hygraph Integrations page.
Does Hygraph provide an API for content management?
Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
What are some features for content creators in Hygraph?
Hygraph offers features for content creators such as Rich Text Editor, versioning, bulk editing, content duplication, live preview, commenting, and assignment workflow. These tools streamline content creation and collaboration. Source: Hygraph Features.
Does Hygraph sacrifice editorial features?
No, Hygraph maintains robust editorial features, ensuring a comprehensive content management experience. Source: Hygraph Myths Busted.
What are the key features of Hygraph's content workflow?
Key features include content review, approval, and publishing workflow; collaboration with comments and notifications; and localization with automated AI translations. Source: Hygraph Try Headless CMS.
What features does Hygraph offer for eCommerce applications?
Hygraph provides features for eCommerce such as Remote Sources, Localization, Components, and Releases, enabling teams to work faster and build with flexibility. Source: Hygraph Agile eCommerce.
What key features of Hygraph were highlighted in the BioCentury case study?
The BioCentury case study highlighted features such as Remote Sources, GraphQL Mutations, Flexible Content Modeling, and Granular Permissions with Custom Roles. Source: BioCentury Case Study.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more details, visit the Hygraph Security Features page.
How does Hygraph ensure data security and compliance?
Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. For more details, visit Hygraph Security Features.
Product Performance & Technical Requirements
How does Hygraph optimize content delivery performance?
Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. This leads to reduced bounce rates and increased conversions. For more details, visit this page.
Is technical documentation available for Hygraph?
Yes, Hygraph offers comprehensive technical documentation covering all aspects of building and deploying projects. Access it at Hygraph Documentation.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises seeking to modernize, and brands aiming to scale globally or improve development velocity. Source: ICPVersion2_Hailey.pdf.
What business impact can customers expect from using Hygraph?
Customers can expect time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source: ICPVersion2_Hailey.pdf.
What pain points does Hygraph solve?
Hygraph addresses operational pains (developer reliance, legacy tech stacks, global team conflicts, clunky UX), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration). For more details, visit Hygraph Product Page.
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more success stories here.
What industries are represented in Hygraph's case studies?
Industries include Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel and Hospitality (HolidayCheck), Media and Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness and Fitness. Source: Hygraph Case Studies.
Who are some of Hygraph's customers?
Hygraph is trusted by global brands such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit Hygraph Case Studies.
Support & Implementation
What customer service or support is available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more details, visit Hygraph Contact Page.
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and use documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Learn more at Hygraph Documentation.
What training and technical support is available to help customers adopt Hygraph?
Hygraph provides 24/7 support, onboarding sessions for enterprise customers, training resources (video tutorials, documentation, webinars), and Customer Success Managers for expert guidance. For more details, visit Hygraph Contact Page.
Competition & Differentiation
How does Hygraph differentiate itself from other CMS platforms?
Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and intuitive interface. It reduces developer reliance, accelerates speed-to-market, and lowers operational costs. For more details, visit the Hygraph Product Page.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, visit the Hygraph blog on CMS KPIs.