Frequently Asked Questions
Product Information & Core Capabilities
What is Hygraph and what is its primary purpose?
Hygraph is a GraphQL-native Headless CMS designed for enterprises that require secure, scalable, and high-performance content management. Its primary purpose is to unify data from multiple sources, deliver exceptional digital experiences at scale, and address operational, financial, and technical pain points for large organizations. Hygraph's architecture enables efficient data querying, content federation, and seamless integration with modern tech stacks. Learn more.
What are the key capabilities and benefits of Hygraph?
Hygraph offers GraphQL-native architecture for efficient data management, content federation to unify data without duplication, scalability for businesses of all sizes, an intuitive editorial interface, robust permissions, and lower total cost of ownership. It accelerates speed-to-market, improves customer experience, and supports proven success stories such as Samsung and Dr. Oetker. See case studies.
How does Hygraph address common enterprise pain points?
Hygraph solves operational pains like dependency on developers, outdated tech stacks, and clunky user experiences. Financial pains such as high operational costs, slow speed-to-market, and expensive maintenance are addressed through streamlined workflows and modern architecture. Technical pains, including boilerplate code, complex queries, and cache issues, are resolved with GraphQL-native tools and robust integration capabilities. More details.
Features & Capabilities
What governance and control features does Hygraph offer for large teams?
Hygraph provides operational oversight and process control for distributed teams, including custom roles and permissions, multitenancy for global process management, environment management for safe development/testing, and API access control by key, role, or endpoint. These features ensure secure, compliant, and efficient content operations at scale.
How does Hygraph ensure performance and scalability?
Hygraph's infrastructure is built for peak demand at global scale, featuring CDN-backed asset delivery, choice of AWS data centers worldwide for compliance, dedicated virtual private cloud infrastructure, and flexible throughput to handle high read/write volumes and complex schemas. This ensures consistent performance for enterprise workloads.
What security and compliance features does Hygraph provide?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. Security features include granular permissions, audit logs, encryption at rest and in transit, single sign-on integrations, automatic backup and recovery, and dedicated hosting options. See security features and compliance report.
Does Hygraph offer an API and what are its capabilities?
Yes, Hygraph provides a GraphQL API for efficient content querying and management. Capabilities include the GraphQL Content API, Mutations API for bulk operations, and public API access for developers. API Reference.
What integrations are available with Hygraph?
Hygraph integrates with platforms for hosting (Netlify, Vercel), eCommerce (BigCommerce, commercetools, Shopify), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), localization (Lokalise, Crowdin, EasyTranslate, Smartling), personalization (Ninetailed), AI (AltText.ai), and more. See full list.
Implementation & Ease of Use
How easy is it to implement Hygraph and how long does it take?
Hygraph is designed for rapid implementation. For example, Top Villas launched a new project within 2 months from initial contact. The platform is super easy to set up and use, even for non-technical users. Comprehensive documentation, onboarding guides, training resources, and dedicated customer success managers are available. See Top Villas case study and documentation.
What feedback have customers shared about Hygraph's ease of use?
Customers consistently praise Hygraph's intuitive and user-friendly interface. Non-technical users find it easy to set up and manage content, while technical teams appreciate its customizable and clear UI. Feedback highlights include "super easy to set up and use" and "good for technical and non-technical teams alike." See more feedback.
Support & Maintenance
What customer service and support options are available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone, dedicated customer success managers for enterprise clients, service level agreements (SLAs) with critical issue resolution in less than an hour, comprehensive documentation, and a community Slack channel. Enterprise customers also benefit from regular health checks and launch support. Contact support.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides robust support for maintenance, upgrades, and troubleshooting, including 24/7 assistance, detailed documentation, a community Slack channel, dedicated customer success managers, and SLAs for rapid issue resolution. Enterprise clients receive additional engagement such as health checks and launch support. Documentation.
Use Cases & Business Impact
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project managers, agencies, and technology partners. It serves modern software companies, enterprises modernizing their tech, brands scaling globally, and organizations re-platforming from legacy solutions. Hygraph supports multi-channel, multilingual, and multi-device experiences. Learn more.
What business impact can customers expect from using Hygraph?
Customers can expect faster time-to-market, improved operational efficiency, enhanced customer experience, scalability, and revenue growth. For example, Komax achieved 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, and Stobag increased online revenue share from 15% to 70%. See case studies.
Can you share specific case studies or success stories of customers using Hygraph?
Yes, Hygraph has helped Komax achieve 3X faster time-to-market, Autoweb increase website monetization by 20%, Samsung improve engagement by 15%, Dr. Oetker enhance digital experiences, and Sennheiser boost e-commerce conversions by 136.7%. HolidayCheck and Stobag also report significant operational improvements. Explore all case studies.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), travel and hospitality (HolidayCheck), healthcare (Vision Healthcare), SaaS (Bellhop), media and publishing (Gamescom, Bandai Namco), marketplace (Burrow), education technology, government (Statistics Finland), and technology (biotech institutions). See industry examples.
Who are some of Hygraph's customers?
Hygraph is trusted by Sennheiser, HolidayCheck, Ancestry, JDE, Dr. Oetker, Ashley Furnitures, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, Clayton Homes, Samsung, Telenor, and Statistics Finland. See customer stories.
Competition & Differentiation
Why should a customer choose Hygraph over alternatives in the market?
Hygraph stands out as the first GraphQL-native Headless CMS, offering efficient data querying, content federation, scalability, intuitive editorial interface, robust permissions, dedicated support, and lower total cost of ownership. Case studies from Samsung and Dr. Oetker demonstrate proven success. Learn more.
Technical Documentation & Resources
What technical documentation is available for Hygraph?
Hygraph provides comprehensive documentation, developer guides, content workflow docs, webhook guides, content versioning, and project management resources. These are accessible at Hygraph Documentation and include step-by-step instructions for setup, integration, and advanced features.