Frequently Asked Questions

AI Agents & Editor Tools

What are AI agents in Hygraph and what tasks can they perform?

AI agents in Hygraph automate tasks such as translation, content summarization, and SEO analysis on content entries. The three available agent types are:

Note: The Translator agent overwrites all existing content for selected locales, including fields that have not changed. Review localized content after each run to ensure no previously translated fields were unintentionally overwritten.

How can I trigger an AI agent in Hygraph?

You can trigger an AI agent from the content table (for multiple entries at once, up to 50 entries per run) or from the content entry form (for a single entry). When triggered, the agent writes its output directly to the entry, which then enters a review state. The entry remains read-only until you approve or revert changes field by field. Note: If the agent option does not appear, your admin needs to configure the agent for that model.

What happens during and after an agent run in Hygraph?

While an agent runs, the content entry form is read-only and shows a Pending status. After completion, the entry status changes to Ready for review. You can review changes side-by-side, approve or revert each field, and restore edit access once the review is complete. If the run fails, the entry content remains unchanged. Note: You cannot edit an entry while a run is in progress or awaiting review.

How do I configure a Content summarizer agent run?

When triggering a Content summarizer, a configuration panel appears. You select input fields (source content), review entries, choose the output field, and set the tone for the summary. For bulk runs, the same configuration applies to all selected entries. Note: For input fields, the entry needs at least one supported field with existing content.

What should I do if an entry is stuck in read-only state?

If an entry is stuck in read-only state, it likely has a completed agent run awaiting review. Open the entry, review and approve or revert each field, and the entry will exit read-only state. If you did not trigger the run, another user may have. Check the Ready for review status in the Content Table. Note: Complete the review to restore edit access.

Features & Capabilities

What are the key features of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, rich editing capabilities, localization, scalability, speed-to-market, enhanced customer experience, enterprise-grade security and compliance (SOC 2 Type 2, ISO 27001, GDPR), AI Assist for content generation and optimization, and proven ROI (e.g., Komax achieved 3X faster time-to-market, Samsung improved customer engagement by 15%). Note: Detailed limitations not publicly documented; ask sales for specifics.

Does Hygraph support APIs for integration?

Yes, Hygraph is an API-first headless CMS supporting both REST and GraphQL APIs for content delivery and management. Developers can integrate Hygraph with any frontend or application. For more details, see API documentation. Note: API usage may require technical expertise.

What integrations are available with Hygraph?

Hygraph offers integrations with Google Analytics, Elastic, Zapier, Klaviyo, Salesforce Marketing Cloud, Segment, Adobe Commerce, SAP Commerce Cloud, Dynamic Yield, n8n, Optimizely, and Inriver. For a full list, visit Marketplace Apps. Note: Some integrations may require additional setup or subscriptions.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 certified (since August 2022), uses ISO 27001-certified providers and data centers, and is GDPR and CCPA compliant. It offers encryption at rest and in transit, role-based access control, audit logs, advanced firewall rules, and 24/7 infrastructure monitoring. For more details, visit security features page. Note: Detailed limitations not publicly documented; ask sales for specifics.

Product Performance & Scalability

How does Hygraph perform under high-traffic scenarios?

Hygraph's global CDN minimizes latency and supports region-based hosting. It handled 3.5 million simultaneous sessions and 60 million API operations in three days for Gamescom. Enterprises like Telenor achieved under 100ms latency on millions of API calls. Smart Edge Cache optimizes delivery for low latency and high read-throughput. Note: Best fit for high-traffic, global use cases; teams with highly specialized regional compliance needs may want to confirm hosting options.

Implementation & Onboarding

How long does it take to implement Hygraph and how easy is it to start?

Implementation time depends on project complexity. Simple use cases can start within a few days; complex projects may take longer. Hygraph offers pre-configured starter projects, structured onboarding (including introduction calls and technical kickoffs), extensive documentation, training resources, and community support via Slack (slack.hygraph.com). Note: Implementation timelines may vary based on integration needs and team expertise.

Use Cases & Customer Success

Who can benefit from using Hygraph?

Hygraph is suited for marketing and content teams, product managers, developers, and enterprise IT teams. It addresses needs in industries such as technology, consumer goods, telecommunications, media, retail, e-commerce, travel, scientific publishing, government, sports, and events. Note: Best fit for organizations needing scalable, multi-channel content management; teams with highly specialized workflows may want to confirm feature fit.

What business impact can customers expect from using Hygraph?

Customers report up to 50% reduction in maintenance costs, 3X faster time-to-market (Komax), improved monetization (up to 20% higher), and enhanced customer engagement (Samsung: 15% improvement). Hygraph supports high-traffic scenarios (Gamescom: 3.5 million simultaneous sessions), global content management (Dr. Oetker: 40 countries), and operational efficiency (HolidayCheck: eliminated developer bottlenecks). Note: Results may vary based on implementation and industry.

Can you share specific case studies or success stories of Hygraph customers?

Yes.

Note: Outcomes depend on project scope and implementation.

Technical Requirements & Documentation

Where can I find technical documentation and resources for Hygraph?

Hygraph provides comprehensive technical documentation and developer guides, including getting started guides (documentation), advanced features, tutorials, webinars, and community support. Note: Documentation is regularly updated; check for the latest resources.

Pain Points & Solutions

What problems does Hygraph solve for its customers?

Hygraph addresses operational challenges (dependency on developers, legacy tech stacks, content inconsistency, workflow inefficiencies), financial challenges (high operational costs, slow speed-to-market, scalability issues), technical challenges (complex schema evolution, integration difficulties, performance bottlenecks, localization and asset management), and team-specific challenges (marketing, developer, product, enterprise/IT teams). Note: Best fit for organizations seeking to modernize content management; teams with highly specialized requirements may want to confirm feature fit.

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

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Docs

#Trigger agents

Agents run tasks, such as translation, summarization, and SEO analysis, on content entries. You can trigger them from the content table (on one or more entries at once) or from the content entry form (on a single entry). When an agent runs, it writes its output directly to the entry. The entry then enters a review state so you can check the changes and approve or revert changes field by field.

For an overview of what agents do and how they work, see AI Agents.

#Before you begin

Hygraph provides three agent types. Your admin configures which ones are available in your project and which models they apply to.

AgentWhat it does
SEO ExpertReviews your entry and posts a structured SEO report as a comment, covering content optimization, heading structure, and metadata gaps.
Translator agentTranslates content fields into one or more target locales.
Content summarizerGenerates a concise summary from one or more fields and writes it to a target field.

#Trigger an agent

Agents are available on entries in models that an admin has configured for agent use. If you don't see an agent option in the content table or content entry form sidebar, your admin needs to configure the agent for that model.

#Bulk updates in the content table

Use this option to run an agent on multiple entries at once.

  1. Go to the Content tab and open a view of a content model.
  2. Select one or more entries using the checkboxes in the content table.
  3. In the action bar at the bottom of the screen, click Agents and select the agent you want to run.

The agent runs on all selected entries, up to a maximum of 50 entries per run. The selected content entries become read-only while the agent runs.

#Single entry updates in the content entry form

Use this to run an agent on a single entry you have open.

  1. Open the entry in the content editor.
  2. In the right sidebar, locate the Agents panel.
  3. Select the agent you want to run and confirm.

The content entry form becomes read-only immediately while the agent runs.

#Configure a Content summarizer agent run

When you trigger a Content summarizer, a configuration panel appears before the run starts.

  1. Under Input fields, select the source fields containing the content to summarize.
  2. Under Entries, review the content entries whose source fields will be summarized. This field is read-only.
  3. Under Output field, select the field where the generated summary will be written.
  4. Under Tone, choose the tone for the generated summary.
  5. Confirm to start the run.

For bulk runs from the content table, the same configuration applies to all selected entries.

#What happens during a run

Once triggered, the agent processes the entry and writes its output directly to the relevant fields. While this is happening:

  • The content entry form is read-only. No edits can be made to the entry.
  • The entry shows a Pending status in the content table.

When the run completes, the agent's changes are in place and the entry status changes to Ready for review. The entry stays read-only until you complete the review.

If the run does not complete successfully, the entry shows a Failure status and the entry content is unchanged.

#Review agent output

The content table shows agent status so you can find entries that need action without opening each one individually.

Agent statusDescription
PendingEntries where an agent run is queued or in progress
Ready for reviewEntries where a completed run is awaiting your review
FailureEntries where the agent run did not complete successfully

When an entry shows Ready for review, open it to check what the agent changed and approve or revert changes field by field. Each content entry remains read-only until the review is complete.

  1. Open the entry. The review screen shows a side-by-side diff: the original content on one side, the agent's output on the other.
  2. Review each field the agent changed.
  3. Approve changes you want to keep, or revert any you don't.
  4. If you revert all fields, the entry returns to its exact pre-agent state.
  5. Once you have finished reviewing, the entry exits read-only state and is editable again.

The agent writes to the draft version of your content only. Nothing reaches your published content until you publish the entry.

#Guidelines and agent output

If an agent is assigned guidelines by your admin, its output reflects your project's brand voice, terminology, audience requirements, or compliance constraints. You won't see the guidelines themselves during a run, but their effect shows up in the output.

If the output doesn't match your expectations, ask your admin to review the guidelines assigned to that agent. See AI Guidelines for what each category covers.

#Troubleshooting

#Agent option does not appear in the Content Table or sidebar

The agent may not be configured for that model. Contact your admin to confirm the agent is set up for Use in Agent runs and that your model is included in its scope.

#Entry is stuck in read-only state

The entry has a completed run awaiting review. Open the entry, complete the review by approving or reverting each field, and the entry will exit read-only state. If you did not trigger the run yourself, another user may have triggered it. Check the Ready for review status in the Content Table.

#All selected entries could not be triggered

This can happen for two reasons:

  • Every selected entry has an active run in progress or a completed run awaiting review. Complete the pending reviews first, then trigger the agent again.
  • A selected entry has an editor currently active on it. Wait until the entries are no longer being edited, then trigger the agent again.

#No fields available to select in Content Summarizer configuration panel

For Input fields, the entry needs at least one supported field with existing content. Confirm the entry has content in the fields you want to summarize.

#Output does not match expectations

The agent may not have guidelines assigned, or the existing guidelines may need updating. Ask your admin to review the guidelines assigned to that agent. See AI Guidelines for what each category covers.

#What's next

  • AI tools for editors: Overview of all AI tools available to editors.
  • Use AI Assist: Run AI Assist tasks on individual fields within an entry.
  • AI Guidelines: Understand what guidelines are and how to request changes from your admin.